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Problem
Maevex device not discovered on the network
1
Cause
Your Matrox product may not be properly connected or configured.
1
Solution
Verify the status information of your Matrox product
page
15).
2
Cause
Windows Server 2016/2012 R2/2008 R2 only – The Windows SSDP Discovery service may
be disabled on your system.
1
Solution
Make sure the SSDP Discovery service is enabled on your system.
3
Cause
Network discovery and file sharing may not be enabled on your system.
1
Solution
Enable network discovery and file sharing on your system.
4
Cause
The firewall for your system or for your network may be enabled and may prevent
communication with your Maevex devices.
1
Solution
Make sure your firewall is properly configured to allow the necessary communication
between your Maevex devices and the various networked components. For more
information,
Problem
No audio
(Can't capture or play back audio)
1
Cause
Your audio capture settings may be disabled or not properly selected.
1
Solution
Verify your audio
primary audio source (
given to the connectors in the following order:
Audio 1
Audio 2
For more information, see your Panopto software and documentation.
30 Matrox Maevex 6020 Remote Recorder – User Guide
see "Appendix A – Firewall requirements", page
settings through Panopto software. Make sure you enable your
Capture
or
Audio 1
Audio 2
Microphone
Line In 1
HDMI In 1
Microphone
Line In 2
HDMI In 2
(see "Validating your Maevex setup",
35.
). Depending on your settings, audio priority is
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