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Troubleshooting
What to do if you have a problem
If you experience problems with your Matrox product:
Make sure your Matrox device is properly connected, you're using the correct
connectors, and that all connectors are properly fastened.
Make sure you have administrator rights on the system you want to use. For more
information, see Windows documentation.
Verify the LEDs on your Maevex device
Review the status information of your Maevex device
information", page
Try rebooting your device
your device doesn't work, you may need to perform a configuration reset of your device
(see "Resetting your device", page
If your problem persists, contact Matrox. For more information,
Common problems and solutions
This section addresses specific problems to your Matrox product that could prevent you from using
your system or product.
Problem
Maevex device can't connect to Panopto video platform
1
Cause
Your Panopto user credentials are incorrect.
1
Solution
Contact your Panopto administrator to verify the user credentials for your Panopto account.
2
Cause
The firewall for your system or network may be enabled and may prevent communication
with your Maevex devices.
1
Solution
Make sure your firewall is properly configured to allow the necessary communication
between your Maevex devices and the various networked components. For more
information,
27).
(see "Powering your device on and off", page
see "Appendix A – Firewall requirements", page
(see "Description of status LEDs", page
(see "Viewing your device status
31).
see "Customer support", page
Matrox Maevex 6020 Remote Recorder – User Guide 29
15).
14). If rebooting
35.
38.
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