Troubleshooting - Alcatel 1x Evolve User Manual

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Troubleshooting .....................................

Before contacting the service center, here are some instructions to help you troubleshoot your device:
• You are advised to fully charge the battery for optimal operation.
• Avoid storing large amounts of data on your phone as this may affect its performance.
• Update your phone's software via the Updates application. Or you can touch Settings >
System > About phone > System Updates to update software.
• Reset your phone via Factory reset. You can touch Settings > System > Reset options >
Erase all data (Factory reset), and then touch RESET PHONE.
and carry out the following checks:
My phone can't be switched on or is frozen
• Check the battery power level, charge for at least 20 minutes.
• If it still does not work, please reset the phone using the Power key and the Volume up key.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
My phone turns off by itself
• Check that your screen is locked when you are not using your phone, and make sure the Power
key is not mis-contacted due to unlocked screen.
• Check the battery charge level.
My phone can't charge properly
• Make sure that your battery is not completely discharged; if the battery power is empty for
a long time, it may take around 20 minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C (32°F) to +50°C (122°F)).
• When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
• Try connecting in another location. Verify the network coverage with your operator.
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• Verify the network coverage with your service provider.
• Check with your service provider that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
My phone can't connect to the internet
• Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card
or box.
• Make sure that the internet access service of your SIM card is available.
• Check your phone's internet connection settings.
• Make sure that you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure that the SIM card has been correctly inserted (see "Inserting or removing the SIM
card").
• Make sure that the chip on your SIM card is not damaged.
• Make sure that the service of your SIM card is available.
My phone can't make outgoing calls
• Make sure that you have dialled a valid number and have touched Call.
• For international calls, check the country and area codes.
• Make sure that your phone is connected to a network, and the network is not overloaded or
unavailable.
• Check your subscription status with your operator (credit, SIM card valid, etc.).
• Make sure that you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
• Make sure that your phone is switched on and connected to a network (check for overloaded or
unavailable network).
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