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Some countries/states do not allow the exclusion
or limitation of indirect, incidental or consequential
damages, or limitation of the duration of implied
warranties, so the preceding limitations or exclusions
may not apply to you.
13
Troubleshooting ..................
Before contacting the service centre, you are advised to
follow the instructions below:
• You are advised to fully charge (
optimal operation.
• Avoid storing large amounts of data in your phone
as this may affect its performance.
• Use the FOTA (Firmware Over The Air) Upgrade tool
to update your phone's software. To access Update
phone, press Settings\Update\check for updates.
and carry out the following checks:
My phone can't be switched on or is frozen
• Check the battery contacts, remove and reinstall
your battery, then turn your phone on.
• Check the battery power level, charge for at least 20
minutes.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the End
) the battery for
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key.
• Remove the battery and re-insert it, then restart the
phone.
My phone turns off by itself
• Check whether your phone is locked when not in
use, and make sure you don't accidentally turn off
your phone when locking it by pressing the End key.
• Check the battery charge level.
My phone can't charge properly
• Make sure you are using an Alcatel battery and the
charger from the box.
• Make sure your battery is inserted properly and clean
the battery contact if it's dirty. It must be inserted
before plugging in the charger.
• Make sure that your battery is not completely
discharged; if battery power is empty for a long time,
it may take around 20 minutes to display the battery
charger indicator on the screen.
• Make sure charging is carried out under normal
conditions (0°C to +40°C).
• When abroad, check that the voltage input is
compatible.
My phone can't connect to a network or "No service"
is displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
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