Alcatel 1x Evolve User Manual page 29

• Check your subscription status with your operator (credit, SIM card valid, etc.).
• Make sure that you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller's name/number doesn't appear when a call is received
• Check that you have subscribed to this service with your operator.
• Your caller may have concealed his name or number.
I can't find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the Volume up/down key.
• Check the network strength. Move to a location with stronger signal strength.
• Make sure that the receiver, connector or speaker on your phone is clean.
I can't use the features described in the manual
• Check with your operator to make sure that your subscription includes this service.
• Make sure that this feature doesn't require an Alcatel accessory.
When I select a number from my contacts, the number can't be dialled
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country code when calling an international number.
I can't add a contact
• Make sure that your SIM card contacts are not full; delete some files or save the files to the
phone.
My callers can't leave messages on my voicemail
• Contact your network operator to check service availability.
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I can't access my voicemail
• Make sure that your operator's voicemail number is correctly entered in "Voicemail number".
• Try later if the network is busy.
I can't send and receive MMS
• Check your phone memory as it might be full.
• Contact your network operator to check service availability and MMS parameters.
• Verify the server centre number or your MMS profile with your operator.
• The server centre may be swamped. Try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK (Personal Unblocking Key) code.
I can't connect my phone to my computer
• Check that your USB driver is installed properly.
• Check that you have marked the USB debugging checkbox.
• Make sure that you're using the right cable from the box.
I can't download new files
• Make sure that there is sufficient phone storage space for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your operator.
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible to other users.
• Make sure that the two phones are within Bluetooth's detection range.
The battery drains too fast
• Make sure that you follow the complete charge time with default charger (minimum 140
minutes).
• After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes
after removing the charger to obtain an exact indication.
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