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14
Troubleshooting ���������������������
Before contacting the service center, you are advised to follow the
instructions below:
apps on your phone.
in your phone's settings.
phone's settings. All your phone data will be lost permanently. It is
strongly advised to fully back up your phone before resetting.
My phone can't be switched on
When the phone can't be switched on, charge for at least 10 minutes
to ensure the minimum battery power needed. Then switch it on
again.
My phone has not responded for several minutes
If your phone doesn't respond, turn off your phone by pressing and
holding the Power key until it turns off and then restart it again.
If your phone has a removable battery, remove the battery and
re-insert it, then restart the phone.
My phone turns off by itself
When your phone turns off by itself, make sure that the Power key
is not accidentally pressed.
Check the battery charge level.
Check your phone's settings for turning off the phone at a certain
time.
System Updates command
99
Backup & Reset in the
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