Heat & Glo PRIMO48 Owner's Manual
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Heat & Glo PRIMO48 Owner's Manual

Heat & Glo PRIMO48 Owner's Manual

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Download this manual See also: Instruction and Installation Manual, Installation Manual
INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference. Contact your dealer with questions regarding
installation, operation or service.
Pour demander un exemplaire en français de ce Manuel
du propriétaire, visitez www.heatnglo.com/translations.
NOTICE: DO NOT discard this manual!
Models:
This appliance may be installed as an OEM
installation in manufactured home (USA
only) or mobile home and must be installed
in accordance with the manufacturer's
instructions and the Manufactured Home
Construction and Safety Standard, Title 24
CFR, Part 3280 in the United States, or the
Standard for Installation in Mobile Homes,
CAN/CSA Z240 MH Series, in Canada.
This appliance is only for use with the type(s)
of gas indicated on the rating plate. This
appliance is not convertible for use with other
gases, unless a certified kit is used.
In the Commonwealth of Massachusetts installation must be
performed by a licensed plumber or gas fitter.
See appliance Installation Manual for additional
Commonwealth of Massachusetts requirements.
Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner's Manual • 2310-971 Rev. o • 1/19
Owner's Manual
Care and Operation
WARNING:
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly
could result in serious injury, death, or
property damage.
• DO NOT store or use gasoline or other flam-
mable vapors and liquids in the vicinity of this
or any other appliance.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Leave the building immediately.
- Immediately call your gas supplier from
a neighbor's phone. Follow the gas sup-
plier's instructions.
- If you cannot reach your gas supplier, call
the fire department.
• Installation and service must be performed
by a qualified installer, service agency, or the
gas supplier.
This
appliance
comes
SafeSurface
Glass
TM
temperature of the barrier glass at a safe level and will
still be hot to the touch when operated for long periods
of time. SafeSurface
Glass complies with the barrier
TM
requirements of ANSI Z21.50-2016 CSA 2.22-2016 for
vented gas fireplaces.If the barrier glass is removed, the
inner glass temperature will be very hot and cause burns.
DANGER
DO NOT TOUCH GLASS
NEVER ALLOW CHILDREN
A (glass) barrier designed to reduce the risk of
burns from the hot viewing glass is provided
with this appliance and shall be installed for
the protection of children and other at-risk
individuals.
standard
with
patented
which
keeps
the
surface
HOT GLASS WILL
CAUSE BURNS.
UNTIL COOLED.
TO TOUCH GLASS.
1

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Summary of Contents for Heat & Glo PRIMO48

  • Page 1 See appliance Installation Manual for additional individuals. Commonwealth of Massachusetts requirements. Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...

  • Page 2: Welcome

    MIN. INPUT INPUT BTUH: BTUH: 00,000 00,000 00,000 00,000 Serial Serial XXXXXXXX XXXXXXXX ORIFICE ORIFICE SIZE: SIZE: #XXXXX #XXXXX #XXXXX #XXXXX (Serie): (Serie): Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...

  • Page 3: Table Of Contents

    C. Contact Information ......37  = Contains updated information. Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...

  • Page 4: Limited Lifetime Warranty

    All replacement parts 90 Days beyond warranty period See conditions, exclusions, and limitations on next page. 4021-645H 10/15 Page 1 of 2 Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...
  • Page 5 SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE EXPRESSED WARRANTY SPECIFIED ABOVE. 4021-645H 10/15 Page 2 of 2 Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...

  • Page 6: Product Specific Information

    (0-2000 FT) 55,000 38,000 (NG) PRIMO60ST (0-2000 FT) 50,000 35,000 (Propane) PRIMO72 (0-2000 FT) 61,000 41,000 (NG) PRIMO72ST (0-2000 FT) 61,000 41,000 (NG) Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...

  • Page 7: Important Safety And Operating Information

    Young children should be carefully supervised when they are in the same room as the appliance. Toddlers, young children and others may be susceptible to accidental contact burns. Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...

  • Page 8: General Operating Parts

    30 degrees or more depending on the thermometer settings and material characteristics being measured. Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...
  • Page 9 “A” dimension taken from the top of the fireplace opening. Suggestions on how to further reduce TV temperatures: Increase “A” dimension. Figure 3.3 Good Faith TV Guidelines Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...

  • Page 10: Before Lighting Appliance

    • Verify proper damper adjustment setting. See appliance installation manual. WARNING! Risk of Fire or Asphyxiation! DO NOT operate fireplace with firebox glass assembly removed. Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...

  • Page 11: Lighting Instructions (Ipi)

    For additional information on operating your Keep burner and control compartment clean. See installation and operating instructions accompanying appliance. refer to www.hearthnhome.com. Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...

  • Page 12: Appliance Break-In

    HEAT-ZONE-PRIMO systems are designed to keep the barrier glass from overheating and to keep the controls and gas train cool. Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...

  • Page 13: Detailed Component Operating Instructions

    Use the IntelliFire™ Plus Remote Control to control the operation without receiving a command from the ON/OFF function of the appliance. Follow instructions remote. included with the installed control. Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...
  • Page 14 Wire   MIDDLE BOTTOM COLOR SWITCH SWITCH SWITCH DARK BLUE GREEN WHITE LIGHT BLUE YELLOW PURPLE Figure 3.6 LED Color Combinations Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...
  • Page 15 , follow the instruction ® supplied with the appliance manual and accessory instruc- tion for operation. Contact your dealer if you have ques- tions. Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...

  • Page 16: Maintenance And Service

    If not using your fireplace for an extended period of time (summer months, vacations/trips, etc), to prevent unin- tended operation: • Remove batteries from remote controls. • Turn reset switch to off. Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...
  • Page 17 PASSIVE HEAT (Front, Side, or Open Top Discharge)  • Inspect venting and ensure air register(s) is clean and free of any blockage or obstructions. Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...

  • Page 18: Maintenance Tasks: Qualified Service Technician

    Note: Firebox glass assembly and gasketing may have residue that can stain carpeting or floor surfaces. Figure 4.2 Tilt Barrier Glass and Remove Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...
  • Page 19 NOTE: INSTALL BARRIER GLASS PRINTED SIDE OUT.“THIS SIDE OUT” MUST BE LEGIBLE ON BARRIER GLASS. Figure 4.3 Replace Barrier Glass - Clean Face Finish Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...
  • Page 20 • Remove all foreign objects. • Verify unobstructed air circulation. TRANSITION MEDIA TRAY ROCK LEDGE Figure 4.4 Location of Glass Clips and Transition Media Tray Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...
  • Page 21 Figure 4.5 IPI Pilot Flame Pattern Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...

  • Page 22: Frequently Asked Questions And Troubleshooting

    Contact your dealer for additional information regarding operation and troubleshooting. Visit www.heatnglo.com to locate a dealer. Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...

  • Page 23: Troubleshooting

    Verify that 1.5 to 1.8 VDC is supplied to pilot solenoid from module. If below 1.5 volts, replace module. If 1.5 volts or greater, replace valve. Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...
  • Page 24 Verify continuity with a multi-meter with ohms set at lowest range. Replace pilot if any damage is detected. Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...

  • Page 25: Pvlp-Slp Power Vent Troubleshooting

    A. Air from power vent moves more 1. Open power vent baffle no more than 1/2 Pilot extinguishes quickly through the smaller size appli- inch. ances. Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...

  • Page 26: Pvi-Slp-B Power Vent Troubleshooting

    REMOTE modes, system immediately is defective and should replaced. locks-out with 3 LED alarm. Does not spark or attempt to ignite. Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...

  • Page 27: Reference Materials

    Optional accessories include modern logs, driftwood logs, and multiple media options. Contact your dealer for details. Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...

  • Page 28: Service Parts

    Panel, Bottom 2310-111 Plate, Cover, Electrical 2310-144 HZ Collar Cover Plate Qty 4 req 2310-107 Additional service part numbers on following page. 1/19 Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...
  • Page 29 Qty 2 req 2310-111 Plate, Cover, Electrical 2310-144 HZ Collar Cover Plate Qty 4 req 2310-107 Additional service part numbers on following page. 1/19 Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...
  • Page 30 Panel, Bottom 2329-111 Plate, Cover, Electrical 2310-144 HZ Collar Cover Plate Qty 4 req 2310-107 Additional service part numbers on following page. 1/19 Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...
  • Page 31 Qty 2 req 2329-111 Plate, Cover, Electrical 2310-144 HZ Collar Cover Plate Qty 4 req 2310-107 Additional service part numbers on following page. 1/19 Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...
  • Page 32 Panel, Bottom 2336-111 Plate, Cover, Electrical 2310-144 HZ Collar Cover Plate Qty 4 req 2310-107 Additional service part numbers on following page. 1/19 Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...
  • Page 33 Qty 2req 2336-111 Plate, Cover, Electrical 2310-144 HZ Collar Cover Plate Qty 4 req 2310-107 Additional service part numbers on following page. 1/19 Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...
  • Page 34 PRIMO72 / 72ST LED Lightbar Connection 2300-753 LED Board 2310-062 On/Off Switch, 3 Switches (LED) 2155-204 Additional service part numbers on following page. Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...
  • Page 35 Barrier, Granite Surround Glass PRIMO60/60ST GLA2329-101 PRIMO72/72ST GLA2336-101 PRIMO48/48ST GLA2310-106 Barrier, Sheetrock Glass PRIMO60/60ST GLA2329-106 PRIMO72/72ST GLA2336-106 Additional service part numbers on following page. Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...
  • Page 36 Pilot Ori ce, NG SRV593-528 Pilot Ori ce, Propane SRV593-527 Regulator, NG NGK-DXV-50 With Stepper Motor Regulator, Propane SRVLPK-DXV-50 With Stepper Motor Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...

  • Page 37: Contact Information

    6053165, 6145502, 6374822, 6484712, 6601579, 6769426, 6863064, 7077122, 7074035, 7098269, 7258116, 7322819, 7470729, 7726300, 8147240, 9625149 or other U.S. and foreign patents pending. 2000-945D Printed in U.S.A. - Copyright 2019 Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 2310-971 Rev. o • 1/19...

This manual is also suitable for:

Primo60Primo48stPrimo72stPrimo60stPrimo72

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