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Troubleshooting - Kenmore SENSOR SMART Owner's Manual And Installation Instructions

27-inch wide gas dryers
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Most laundering problems are easily solved if you understand the cause.
Using the tables below will save you time and money by helping you avoid
unnecessary service calls.
Possible Cause
Message Codes
Dryer connected to power supply Press STOP/CANCEL to clear display.
during installation or power
(Power Failure)
Drying cycle interrupted
by power failure.
Service required.
"E1" or "E2"
(Service Codes)
Not Drying
Lint screen is clogged with lint.
Restricted air movement.
Exhaust vent or outside
exhaust hood is clogged with lint. check air movement. If you do not feel
Exhaust vent is crushed
or kinked.
Gas valve on supply line
is closed.
AIR DRY Cycle has been
Load not contacting the
sensor strips and automatic
cycle ending early.
Fabric softener sheets
blocking outlet grill.
Dryer located in room with
temperature below 45°F.
Large amount of moisture
in the load.
Cold rinse water used.
Load too large and bulky to
dry quickly.


Press START to restart the dryer.
Call for service.
Clean lint screen.
Run dryer for 5-10 minutes. Hold
hand under outside exhaust hood to
air moving, clean exhaust system of
lint or replace exhaust vent with rigid
or flexible heavy metal vent
(see "INSTALLATION," Section D).
Replace with heavy or flexible
metal vent
(see "INSTALLATION," Section D).
Open all valves.
Select the right cycle for the types
of garments being dried
(see "OPERATION").
Level dryer
(see "INSTALLATION," Section B).
Use only one softener sheet per load
and only use it once.
Move dryer where it can operate in
ambient air temperatures above 45°F.
Expect longer dry times with items
that hold more moisture (cottons).
Expect longer dry times, but you are
saving energy and reducing wrinkles.
Separate load to tumble freely.