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Dell EMC XC6420 Series Hyper-Converged
Appliance
Installation and Service Manual
Regulatory Model: E43S Series
Regulatory Type: E43S001

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Table of Contents

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   Summary of Contents for Dell E43S Series

  • Page 1 Dell EMC XC6420 Series Hyper-Converged Appliance Installation and Service Manual Regulatory Model: E43S Series Regulatory Type: E43S001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
  • Page 3: Table Of Contents

    Contents 1 XC6420 Series overview..........................7 Back view of the XC6420 Series sled..........................7 Network ports indicator codes............................8 Sled to hard drive mapping..............................10 Locating the Service Tag of your system........................10 2 Documentation resources..........................12 3 Technical specifications..........................13 Dimensions of the XC6420 Series sled.......................... 13 Chassis weight..................................
  • Page 4 Settings utility..............................47 Device Settings................................47 Dell Lifecycle Controller..............................47 Embedded systems management..........................47 Boot Manager...................................47 Viewing Boot Manager.............................. 47 Boot Manager main menu............................48 One-shot BIOS boot menu............................48 System Utilities................................48 PXE boot...................................48 6 Installing and removing system components....................49 Safety instructions................................49...
  • Page 5 7 Using system diagnostics..........................85 Dell Embedded System Diagnostics..........................85 Running the Embedded System Diagnostics from Boot Manager..............85 Running the Embedded System Diagnostics from the Dell Lifecycle Controller..........85 System diagnostic controls............................86 8 Jumpers and connectors ..........................87 System board jumper settings............................87 System board connectors...............................
  • Page 6 Unable to boot to M.2 drive installed in slot 1......................99 CLI reports unsupported features ...........................99 Contents...
  • Page 7: Xc6420 Series Overview

    XC6420 Series overview The XC6420 Series sled supports up to two Intel Xeon Scalable E5-2600 product family processors with 28 cores per processor. The sled also supports 16 memory modules, dedicated mezzanine, PCIe and Open Compute Project (OCP) adapters for expansion and connectivity. NOTE: The Intel Xeon Scalable processor with fabric connector is also known as Native Omnipath.
  • Page 8: Network Ports Indicator Codes

    Icon Description iDRAC or NIC port Enables you to remotely access iDRAC. For more information, see the iDRAC User’s Guide at Dell.com/poweredgemanuals. mini display port Enables you to connect a display device to the system. For more information, see Technical specifications.
  • Page 9 Figure 3. LAN indicators on the QSFP mezzanine card Link indicator Activity indicator Table 2. QSFP port on mezzanine card indicator codes Connection State QSFP Upper green LED QSFP Lower green LED No link/Not Connected InfiniBand Physical Link - No Logical Link Green InfiniBand Logical Link - No Traffic Green...
  • Page 10: Sled To Hard Drive Mapping

    Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag are found on the back of the sled by pulling out the EST tag. This information is used by Dell EMC to route support calls to the appropriate personnel.
  • Page 11 iDRAC MAC address information label XC6420 Series overview...
  • Page 12: Documentation Resources

    Dell EMC documentation for Dell EMC iDRAC is available at Dell.com/idracmanuals. To access the Dell EMC documentation: On the Dell EMC Support page, scroll down to General Support, and then click Servers, Storage & Networking. Click Engineered Solutions and select the documentation you require.
  • Page 13: Technical Specifications

    Technical specifications The technical and environmental specifications of your system are outlined in this section. Topics: • Dimensions of the XC6420 Series sled • Chassis weight • Processor specifications • System battery • Expansion bus specifications • Memory specifications • Hard drives and storage specifications •...
  • Page 14: Chassis Weight

    Chassis weight Table 6. Chassis weight of the XC6420 Series sleds System Maximum weight (with all the sleds and drives) 24 x 2.5-inch hard drive systems 41.46 Kg (91.40 lb) No backplane systems 34.56 Kg (76.19 lb) Processor specifications The XC6420 Series sled supports up to two Intel Xeon Scalable E5-2600 product family processors in each of the four independent sleds. Each processor supports up to 28 cores.
  • Page 15: Hard Drives And Storage Specifications

    Hard drives and storage specifications The XC6420 Series sled supports SAS and SATA hard drives and Solid State Drives (SSDs). Table 9. Supported drive options for the XC6420 Series sled Maximum number of drives in the enclosure Maximum number of drives assigned per sled 24 x 2.5-inch drive systems Six SAS or SATA hard drives and SSDs per sled 24 x 2.5-inch drive systems with NVMe...
  • Page 16: Environmental Specifications

    Environmental specifications The sections below contains information about the environmental specifications of the system. Temperature specifications Table 12. Temperature specifications Temperature Specifications Storage –40°C to 65°C (–40°F to 149°F) Continuous operation (for altitude less than 950 m or 3117 ft) 10°C to 35°C (50°F to 95°F) with no direct sunlight on the equipment.
  • Page 17: Maximum Shock Specifications

    Maximum shock specifications Table 15. Maximum shock specifications Maximum shock Specifications Operating 24 executed shock pulses 6 G in the positive and negative x, y, z axis for up to 11 ms (four pulses on each side of the system). Storage Six consecutively executed shock pulses of 71 G in the positive and negative x, y, z axes for up to 2 ms (one pulse on each side of the...
  • Page 18: Particulate And Gaseous Contamination Specifications

    Maximum corrosive contaminant levels measured at ≤50% relative humidity. Standard operating temperature specifications NOTE: Not available: Indicates that the configuration is not offered by Dell EMC. Not supported: Indicates that the configuration is not thermally supported. NOTE: All components including the DIMMs, communication cards, M.2 SATA, and PERC cards can be supported with sufficient thermal margin if the ambient temperature is equal to or below to the maximum continuous operating temperature listed in these tables with the exception of the Mellanox DP LP card.
  • Page 19 Table 20. Standard operating temperature specifications Standard operating temperature Specifications Temperature ranges (for altitude less than 950 m or 3117 ft) 10°C to 35°C (50°F to 95°F) with no direct sunlight on the equipment. NOTE: Some configurations require a lower ambient temperature. For more information see the following tables. Table 21.
  • Page 20 Processor 24x 2.5” 20x 2.5” 16x 2.5” 12x 2.5” 8x 2.5” 4x 2.5” Supported DIMM TDP (W) model HDDs HDDs HDDs HDDs HDDs HDDs heat sinks count per number enclosure enclosure enclosure enclosure enclosure enclosure 8170 CPU1: JYKMM | CPU1: 8 | 30°C/ 30°C/86°F 30°C/86°F 35°C/95°F CPU2:...
  • Page 21 Processor 24x 2.5” 20x 2.5” 16x 2.5” 12x 2.5” 8x 2.5” 4x 2.5” Supported DIMM TDP (W) model HDDs HDDs HDDs HDDs HDDs HDDs heat sinks count per number enclosure enclosure enclosure enclosure enclosure enclosure CPU2: V2DRD CPU1: 130W JYKMM | CPU1: 8 | 30°C/ 35°C/...
  • Page 22: Expanded Operating Temperature Specifications

    Processor 24x 2.5” 20x 2.5” 16x 2.5” 12x 2.5” 8x 2.5” 4x 2.5” Supported DIMM TDP (W) model HDDs HDDs HDDs HDDs HDDs HDDs heat sinks count per number enclosure enclosure enclosure enclosure enclosure enclosure 4114 CPU1: JYKMM | CPU1: 8 | 35°C/ 35°C/ 35°C/95°F...
  • Page 23 Expanded operating temperature Specifications NOTE: Outside the standard operating temperature (10°C to 35°C), the system can operate down to –5°C or up to 45°C for a maximum of 1% of its annual operating hours. For temperatures between 40°C and 45°C, de-rate maximum allowable temperature by 1°C per 125 m above 950 m (1°F per 228 ft).
  • Page 24: Initial System Setup And Configuration

    For more information about setting up your system, see your Getting Started Guide shipped with your system. iDRAC configuration The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more productive and improve the overall availability of Dell EMC systems. iDRAC alerts administrators to system issues, helps them perform remote system management, and reduces the need for physical access to the system.
  • Page 25: Log In To Idrac

    Ensure that you change the default user name and password after setting up the iDRAC IP address. For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.
  • Page 26 Steps Go to Dell.com/support/drivers. In the Drivers & Downloads section, type the Service Tag of your system in the Enter a Service Tag or product ID box, and then click Submit. NOTE: If you do not have the Service Tag, select Detect Product to allow the system to automatically detect your Service Tag, or click View products, and navigate to your product.
  • Page 27: Pre-operating System Management Applications

    Pre-operating system management applications Dell EMC recommends that you do not change any of the factory settings. XC Series settings are configured at the factory. Topics: • Options to manage the pre-operating system applications • System Setup • Dell Lifecycle Controller •...
  • Page 28: System Setup Details

    The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI (Unified Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals.
  • Page 29 Option Description NVMe Settings Specifies options to change the NVMe settings. If the system contains the NVMe drives that you want to configure in a RAID array, you must set this field and the Embedded SATA field on the SATA Settings menu to RAID mode.
  • Page 30 Option Description System BIOS Specifies the BIOS version installed on the system. Version System Specifies the current version of the Management Engine firmware. Management Engine Version System Service Tag Specifies the system Service Tag. System Specifies the name of the system manufacturer. Manufacturer System Specifies the contact information of the system manufacturer.
  • Page 31 Specifies the memory operating mode. The options available are Optimizer Mode, Single Rank Spare Mode, Multi Mode Rank Spare Mode, Mirror Mode, and Dell Fault Resilient Mode. This option is set to Optimizer Mode by default. NOTE: The Memory Operating Mode option can have different default and available options based on the memory configuration of your system.
  • Page 32 Disabled by default. X2APIC Mode Enables or disables the X2APIC mode. This option is set to Disabled by default. Dell Controlled Controls the turbo engagement. Enable this option only when System Profile is set to Disabled. Turbo Number of Cores Controls the number of enabled cores in each processor.
  • Page 33 Viewing SATA Settings To view the SATA Settings screen, perform the following steps: Turn on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
  • Page 34 Option Description For AHCI or RAID mode, BIOS support is always enabled. Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives.
  • Page 35 Option Description Option Description Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Port H Sets the drive type of the selected device. For the Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support.
  • Page 36 Boot Settings You can use the Boot Settings screen to set the boot mode to either BIOS or UEFI. It also enables you to specify the boot order. NOTE: The XC Series system does not support the NVDIMM-N, RAID, or UEFI settings. •...
  • Page 37 Option Description Boot Option Configures the boot sequence and the boot devices. Settings BIOS Boot Settings Enables or disables BIOS boot options. NOTE: This option is enabled only if the boot mode is BIOS. UEFI Boot Settings Enables or disables UEFI Boot options. The UEFI options include PXE boot devices. NOTE: This option is enabled only if the boot mode is UEFI.
  • Page 38 Option Description iDRAC Direct USB The iDRAC Direct USB port is managed by iDRAC exclusively with no host visibility. This option is set to ON or Port OFF. When set to OFF, iDRAC does not detect any USB devices installed in this managed port. This option is set to On by default.
  • Page 39 Option Description Option Description Enables or disables or only the boot driver is disabled Slot 6 for the PCIe slot 6. This option is set to Enabled by default. Serial Communication You can use the Serial Communication screen to view the properties of the serial communication port. Viewing Serial Communication To view the Serial Communication screen, perform the following steps: Turn on, or restart your system.
  • Page 40 You can only change the rest of the options if the mode is set to Custom.This option is set to Performance Per Watt Optimized (DAPC) by default. DAPC is Dell Active Power Controller. Other options include Performance Per Watt (OS), Performance Per Watt (HWPM), Performance, and Workstation Performance.
  • Page 41 Option Description Number of Turbo NOTE: If there are two processors installed in the system, you will see an entry for Number of Turbo Boost Enabled Boost Enabled Cores for Processor 2. Cores for Processor Controls the number of turbo boost enabled cores for Processor 1. The maximum number of cores is enabled by default.
  • Page 42 Option Description Intel(R) AES-NI Improves the speed of applications by performing encryption and decryption by using the Advanced Encryption Standard Instruction Set (AES-NI). This option is set to Enabled by default. System Password Sets the system password. This option is set to Enabled by default and is read-only if the password jumper is not installed in the system.
  • Page 43 Option Description Options Description The BIOS allows unauthenticated programmatic transitions between modes. Audit Mode In Audit mode, PK is not present. The BIOS does not authenticate programmatic updates to the policy objects, and transitions between modes. Audit Mode is useful for programmatically determining a working set of policy objects. BIOS performs signature verification on pre-boot images and logs results in the image Execution Information Table, but executes the images whether they pass or fail verification.
  • Page 44 A message prompts you to save the changes. NOTE: Password protection does not take effect until the system reboots. Using your system password to secure your system About this task If you have assigned a setup password, the system accepts your setup password as an alternate system password. Steps Turn on or reboot your system.
  • Page 45 • If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system password. For more information, see System Security Settings details • You cannot disable or change an existing system password. NOTE: You can use the password status option with the setup password option to protect the system password from unauthorized changes.
  • Page 46 UEFI boot mode. You cannot set the option to Enabled if UEFI Secure Boot mode is enabled. Dell Wyse P25/P45 Enables or disables the Dell Wyse P25/P45 BIOS Access. This option is set to Enabled by default. BIOS Access Power Cycle Enables or disables the Power Cycle Request.
  • Page 47: Idrac Settings Utility

    Dell Lifecycle Controller Dell Lifecycle Controller (LC) provides advanced embedded systems management capabilities including system deployment, configuration, update, maintenance, and diagnosis. LC is delivered as part of the iDRAC out-of-band solution and Dell system embedded Unified Extensible Firmware Interface (UEFI) applications.
  • Page 48: Boot Manager Main Menu

    Launch System Enables you to access System Setup. Setup Launch Lifecycle Exits the Boot Manager and invokes the Dell Lifecycle Controller program. Controller System Utilities Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell. One-shot BIOS boot menu One-shot BIOS boot menu enables you to select a boot device to boot from.
  • Page 49: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 50: Inside The Sled

    • #4 nut driver • Torx #T30 screwdriver • Wrist grounding strap • ESD mat Inside the sled CAUTION: This system must be operated with the system cover installed to ensure proper cooling. Figure 8. Inside the XC6420 sled sled pull handle mezzanine card SATA connector memory slot (4)
  • Page 51 Figure 9. Removing a sled Installing and removing system components...
  • Page 52: Installing A Sled

    Figure 10. Removing a sled blank Next step Install the sled into the enclosure. NOTE: If the sled is not being replaced immediately, a sled blank must be installed to ensure proper cooling of the system. Installing a sled Prerequisites Follow the safety guidelines listed in Safety instructions.
  • Page 53 Figure 11. Installing a sled Installing and removing system components...
  • Page 54: Air Shroud

    After working inside your system. NOTE: To add the Service Tag of the system board to match the Service Tag of the physical node, contact Dell EMC Technical Support. Air shroud The air shroud aerodynamically directs the airflow across the sled. The airflow passes through all the critical parts of the sled, where the fans push the air across the entire surface area of the heat sink.
  • Page 55: Installing The Air Shroud

    Figure 13. Removing the air shroud Next step Install the air shroud. Installing the air shroud Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Insert the air shroud into the sled, aligning the shroud hinge with slot on the sled chassis. NOTE: Ensure that both the SATA cables are routed through the air shroud cable guide slot behind the air shroud latches.
  • Page 56: System Memory

    Figure 14. Installing the air shroud Next steps Install the sled into the enclosure. Follow the procedure listed in After working inside your system. System memory The system supports DDR4 registered DIMMs (RDIMMs) and load reduced DIMMs (LRDIMMs). System memory holds the instructions that are executed by the processor.
  • Page 57: General Memory Module Installation Guidelines

    Figure 15. Memory socket locations Memory channels are organized as follows: Table 25. Memory channels Processor Channel 0 Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 Processor 1 Slots A1 and A7 Slots A2 Slots A3 Slots A8 and A4 Slots A5 Slots A6 Processor 2...
  • Page 58: Mode-specific Guidelines

    Mode-specific guidelines Five memory channels are allocated to each processor. The allowable configurations depend on the memory mode selected. It is recommended to set the memory to Memory Optimized mode. NOTE: You can mix x4 and x8 DRAM based DIMMs to support RAS features. However, all guidelines for specific RAS features must be followed.
  • Page 59: Installing A Memory Module

    Installing a memory module Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Locate the appropriate memory module socket. CAUTION: Handle each memory module only by the edges, ensuring not to touch the middle of the memory module or metallic contacts.
  • Page 60: Support Bracket

    Support bracket Removing the support bracket Prerequisites Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system. Remove the sled from the enclosure. Step Using the Phillips #1 screwdriver, remove the screws that secure the support bracket and lift the bracket away from the sled. Figure 18.
  • Page 61: Expansion Cards

    Figure 19. Installing the support bracket Next steps Install the sled into the enclosure. Follow the procedure listed in After working inside your system. Expansion cards The expansion card in the system is a printed circuit board that can be inserted into an expansion slot on the system board riser card to add functionality to the system through the expansion bus.
  • Page 62: Removing The Expansion Card Riser Assembly

    Table 27. Supported expansion cards Location Card type Form factor Link width Slot priority Maximum number of cards Mezzanine (slot 1) Dell HBA H330 mini Mezzanine Adapter Slot 5 SATA M.2 Low profile Slot 4 Intel Ethernet 10G Low profile...
  • Page 63: Installing The Expansion Card Riser Assembly

    Figure 20. Removing the expansion card riser assembly Next step Install the expansion card riser assembly. Installing the expansion card riser assembly Prerequisite NOTE: You must install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system.
  • Page 64: Removing An Expansion Card

    Figure 21. Installing the expansion card riser assembly Next steps Install the sled into the enclosure. Follow the procedure listed in After working inside your system. Removing an expansion card Prerequisites Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system.
  • Page 65 Figure 22. Removing an expansion card Installing and removing system components...
  • Page 66: Installing An Expansion Card

    Figure 23. Installing the expansion card filler bracket Next step Install the expansion card or the expansion card filler bracket. Installing an expansion card Prerequisites CAUTION: Expansion cards can only be installed in the slots on the expansion card riser. Do not attempt to install expansion cards directly into the riser connector on the system board.
  • Page 67 Figure 24. Removing the expansion card filler bracket Installing and removing system components...
  • Page 68: Removing The Riser Card

    Figure 25. Installing an expansion card Next steps Install the expansion card riser assembly. Install the sled into the enclosure. Follow the procedure listed in After working inside your system. Removing the riser card Prerequisites Follow the safety guidelines listed in Safety instructions.
  • Page 69: Installing The Riser Card

    Figure 26. Removing the riser card Next step Install the riser card. Installing the riser card Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Place the riser card into the expansion card bracket. Using the Phillips #2 screwdriver, tighten the screws that secure the riser card to the expansion card bracket. Installing and removing system components...
  • Page 70: M.2 Sata Drive

    Figure 27. Installing the riser card Next steps If removed, install the expansion card. Install the expansion card riser assembly. Install the sled into the enclosure. Follow the procedure listed in After working inside your system. M.2 SATA drive The BOSS card is a simple RAID solution card designed specifically for booting a server's operating system. The card supports up to two 6 Gbps M.2 SATA drives.
  • Page 71: Installing The M.2 Sata X16 Riser

    Figure 28. Removing the M.2 SATA x16 riser Next step Install the M.2 SATA x16 riser. Installing the M.2 SATA x16 riser Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Connect the data cable to the riser. Insert the keyed end of the M.2 SATA riser into the lock on the system board. Align and insert the edge connector into the connector on the system board.
  • Page 72: Removing The M.2 Sata Card

    Figure 29. Installing the M.2 SATA x16 riser Next steps Install the sled into the enclosure. Follow the procedure listed in After working inside your system. Removing the M.2 SATA card Prerequisites Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system.
  • Page 73: Installing The M.2 Sata Card

    Figure 30. Removing the M.2 SATA card from the M.2 SATA x16 riser Next step Install the M.2 SATA card. Installing the M.2 SATA card Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Insert the edge connector of the M.2 SATA card into the connector on the board, and push the card in. Using the Phillips #1 screwdriver, secure the card in place.
  • Page 74: Mezzanine And Ocp Cards

    Figure 31. Installing the M.2 SATA card on the SATA x16 riser Next steps If removed, install the expansion card riser assembly. Install the M.2 x16 riser. Install the sled into the enclosure. Follow the procedure listed in After working inside your system.
  • Page 75: Installing A Mezzanine Card

    Figure 32. Removing a mezzanine card Next step Install the mezzanine card or the mezzanine card filler bracket. Installing a mezzanine card Prerequisite NOTE: The procedure to install the mezzanine blank is similar to the removal of a mezzanine card. Follow the safety guidelines listed in Safety instructions.
  • Page 76 Insert the card edge connector and push the card firmly until the card is fully seated on the bridge board. Using the Phillips #2 screwdriver, secure the mezzanine card and bracket assembly to the sled using screws. Figure 33. Installing a mezzanine card Next steps Install the mezzanine card or the mezzanine card filler bracket.
  • Page 77: Removing The Mezzanine Card Bridge Board

    Removing the mezzanine card bridge board Prerequisites Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system. Remove the sled from the enclosure. Remove the expansion card riser assembly. Remove the mezzanine card.
  • Page 78: Removing The Ocp Card

    Figure 35. Installing the mezzanine card bridge board Next steps Install the mezzanine card. Install the expansion card riser assembly. Install the sled into the enclosure. Follow the procedure listed in After working inside your system. Removing the OCP card Prerequisites NOTE: The procedure to remove the mezzanine blank is similar to the removal of a mezzanine card.
  • Page 79: Installing The Ocp Card

    Figure 36. Removing the OCP card Next step Install the OCP card. Installing the OCP card Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Insert the Open Compute Project (OCP) card into the sled, aligning the connector on the card with the connector in the system board.
  • Page 80: System Battery

    For more information, see the safety information that shipped with your system. NOTE: Battery is a Field Replaceable Unit (FRU). Only Dell EMC certified service technicians must remove or install the system battery. Follow the safety guidelines listed in Safety instructions.
  • Page 81: Installing The System Battery

    For more information, see the safety information that shipped with your system. NOTE: Battery is a Field Replaceable Unit (FRU). Removal and installation procedures are to be performed only by Dell certified service technicians. Follow the safety guidelines listed in Safety instructions.
  • Page 82: Trusted Platform Module

    Figure 39. Installing the system battery Next steps If removed, install the expansion card riser. Install the sled into the enclosure. Follow the procedure listed in After working inside your system. While booting, press F2 to enter System Setup and ensure that the battery is operating properly. Enter the correct time and date in the System Setup Time and Date fields.
  • Page 83: Initializing The Tpm 1.2 For Txt Users

    CAUTION: Once the TPM plug-in module is installed, it is cryptographically bound to that specific system board. Any attempt to remove an installed TPM plug-in module breaks the cryptographic binding, the removed TPM cannot be reinstalled or installed on another system board. Removing the TPM Locate the TPM connector on the system board.
  • Page 84: Initializing The Tpm 2.0 For Txt Users

    Initializing the TPM 2.0 for TXT users While booting your system, press F2 to enter System Setup. On the System Setup Main Menu screen, click System BIOS > System Security Settings. From the TPM Security option, select On. Save the settings. Restart your system.
  • Page 85: Using System Diagnostics

    Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
  • Page 86: System Diagnostic Controls

    System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
  • Page 87: Jumpers And Connectors

    Jumpers and connectors This topic provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and setup passwords.
  • Page 88: System Board Connectors

    System board connectors Figure 41. XC6420 system board connectors Table 29. System Board Connectors and Description Item Connector Description PCIe B NVMe B connector PCIe A NVMe A connector PCIe Slot 5 Slot 5: x16 PCIe Gen3 from CPU 2 DIMM sockets (4) DIMM B8, DIMM B4, DIMM B5, DIMM B6 DIMM sockets (4)
  • Page 89: Disabling Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 90: Getting Help

    The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell EMC Global Technical Support team. Documentation feedback You can rate the documentation or write your feedback on any of our Dell documentation pages and click Send Feedback to send your feedback. Accessing system information by using QRL You can use the Quick Resource Locator (QRL) to get immediate access to the information about your system.
  • Page 91: Quick Resource Locator For Xc6420 Systems

    Dell. This information is used by Dell Technical Support to troubleshoot the issue. • Proactive contact — A Dell Technical Support agent contacts you about the support case and helps you resolve the issue. The available benefits vary depending on the Dell Service entitlement purchased for your device. For more information about SupportAssist, go to Dell.com/SupportAssist.
  • Page 92: A Boss Card

    VMware ESXi 6.5 NOTE: For the latest list of supported operating systems and driver installation instructions, see the system documentation at Dell.com/support/operatingsystemmanuals. For specific operating system service pack requirements, see the Drivers and Downloads section at Dell.com/support/manuals. Supported XC Series systems The following XC Series systems support the BOSS adapter card: •...
  • Page 93: Boss Card Features

    • XC740xd • XC940 BOSS card features BOSS card supports the following features: • Foreign Import • SMART Info • Auto-Rebuild Foreign Import A virtual disk is considered foreign if it is not native to the adapter. • A virtual disk is considered native to the adapter if: –...
  • Page 94 Steps Turn on, or restart your appliance. Press F2 immediately after you see this message: F2 = System Setup, and then select Device Settings. Select AHCI Controller Configuration Utility. Select <Virtual Disk info>, to view the virtual disk. Figure 44. BOSS configuration utility Click virtual disk.
  • Page 95 Figure 45. Virtual disk detail information Click Back to go to the Virtual Disk info screen. Again, click virtual disk to view the status as Functional. BOSS card...
  • Page 96 Figure 46. Virtual disk status Next steps NOTE: If you connect a brand new BOSS card, you have to upgrade all the firmware to latest available versions. Go to iDRAC System Inventory and verify that BOSS card is up to date. Turn on, or restart your appliance.
  • Page 97: Driver Installation

    For more information about supported drivers, see the Support Matrix available at Dell.com/XCSeriesmanuals. BOSS troubleshooting To get help with your Dell EMC BOSS card, you can contact your Dell EMC Technical Service representative or see Dell.com/support. Physical disks not visible to operating system Issue: One or both physical disks are not appearing for use by an operating system.
  • Page 98: Virtual Disk Not Visible To Operating System

    Corrective action: If the RAID metadata is on the controller, clear the controller configuration. If the RAID metadata is on the physical disk, erase the data available in physical disk. Alternatively, if you want to keep the RAID drives, see Virtual disk not visible to operating system.
  • Page 99 Unable to boot to M.2 drive installed in slot 1 Issue: When two unconfigured bootable M.2 drives are inserted into the BOSS device, only the slot 0 drive boots. Probable cause: Working as designed, BIOS only allows booting from the first listed boot device (in this case, slot 0) per peripheral controller.

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