Quick Resource Locator For Xc6420 Systems; Receiving Automated Support With Supportassist - Dell E43S Series Installation And Service Manual

• A direct link to Dell to contact technical assistance and sales teams
Steps
1 Go to Dell.com/QRL and navigate to your specific product or
2 Use your smartphone or tablet to scan the model-specific Quick Resource (QR) code on your Dell EMC XC6420 Hyper-converged
appliance or in the Quick Resource Locator section.

Quick Resource Locator for XC6420 systems

Figure 42. Quick Resource Locator for XC6420 systems

Receiving automated support with SupportAssist

Dell SupportAssist is an optional Dell Services offering that automates technical support for your Dell server, storage, and networking
devices. By installing and setting up a SupportAssist application in your IT environment, you can receive the following benefits:
• Automated issue detection — SupportAssist monitors your Dell devices and automatically detects hardware issues, both proactively
and predictively.
• Automated case creation — When an issue is detected, SupportAssist automatically opens a support case with Dell Technical Support.
• Automated diagnostic collection — SupportAssist automatically collects system state information from your devices and uploads it
securely to Dell. This information is used by Dell Technical Support to troubleshoot the issue.
• Proactive contact — A Dell Technical Support agent contacts you about the support case and helps you resolve the issue.
The available benefits vary depending on the Dell Service entitlement purchased for your device. For more information about
SupportAssist, go to Dell.com/SupportAssist.
Getting help 91