Driver Installation; Boss Troubleshooting; Physical Disks Not Visible To Operating System - Dell E43S Series Installation And Service Manual

Figure 47. BOSS card boot order
4 Reboot the system and verify it boots into ESX.
5 Log in to the CVM and start the cluster.
6 Verify that Prism Hardware Diagram displays all nodes are detected.

Driver installation

The BOSS card uses the native AHCI driver of the supported operating systems.
Windows driver installation — Dell provides the Dell Update Package (DUP) to update drivers on systems running Windows Server 2012
R2 and newer operating system. DUP is an executable application that updates drivers for specific devices. DUP supports command line
interface and silent execution. For more information, see Dell.com/support.
NOTE: For more information about supported drivers, see the Support Matrix available at Dell.com/XCSeriesmanuals.

BOSS troubleshooting

To get help with your Dell EMC BOSS card, you can contact your Dell EMC Technical Service representative or see Dell.com/support.

Physical disks not visible to operating system

Issue: One or both physical disks are not appearing for use by an operating system.
Probable cause: A physical disk will not be presented to the operating system in the following scenarios:
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There is RAID metadata on the physical disk and no RAID metadata on the controller.
The BOSS controller has RAID metadata on it and the physical disks do not have the RAID metadata on it.
BOSS card 97