Troubleshooting Guide - Acon On Call Plus User Manual

The meter has built-in messages to alert you of problems. When error messages
appear, note the error number, turn off the meter and then follow these
instructions.
Display
Battery may be damaged or not be
charged
Meter
fails to
turn on
Meter is too cold
Power On self check error
Internal calibration check error
Test strip was removed during the
test
Sample was applied to the test strip
too soon
Test strip is contaminated or used
Insufficient sample
Temperature
operating temperature of the system

Troubleshooting Guide

Causes
has exceeded
Replace battery.
If meter has been exposed to or
stored in cold conditions, wait 30
minutes to allow meter to reach room
temperature then repeat test.
Remove battery for 30 seconds and
then put battery back and turn meter
on again. If problem persists, please
contact customer support.
If a cell phone, radio frequency
source or a high On/Off electrical
source is
distance between the meter and any
of these sources then retest.
If the problem
contact customer support.
Repeat the test and ensure test strip
remains in place.
Repeat test and apply sample after
blood drop/test strip icon appears.
Repeat test with a new test strip.
Repeat test
sample to fill the test strip check
window.
the Move to a cooler environment and
repeat the test.
32
Solution
nearby, place
persists, please
and apply enough
more