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Do you have a question about the On-Call Express Voice and is the answer not in the manual?

Questions and answers

Douglas T Baker
May 9, 2025

how do I set up my meter

1 comments:
Mr. Anderson
May 19, 2025

To set up the Acon On-Call Express Voice meter:

1. Install two 1.5V AAA batteries:
- Turn over the meter and slide the battery cover open.
- Insert the batteries on top of the plastic tape.
- Close the battery cover until it snaps shut.

2. Enter setup mode:
- Press the right (►) button for two seconds.
- The meter will say “Power On” and enter setup mode automatically if it's the first time.

3. Set the language:
- The meter will say "Language Settings" and display “En” for English.
- Press the left (◄) button to switch to “ES” for Spanish.
- Press the left (◄) button again to return to English if needed.

This answer is automatically generated

Summary of Contents for Acon On-Call Express Voice

  • Page 2 Self-monitoring of blood glucose (SMBG) is an important part of diabetes care. But the high cost of testing can make it difficult. At ACON, our goal is to provide high quality glucose monitoring systems at a price that allows you to test as often as necessary.
  • Page 3 ® To ensure accurate results from your On Call Express Voice Blood Glucose Monitoring System, please follow these guidelines:  Read instructions before use.  Use only On Call ® Express Blood Glucose Test Strips with the On Call ® Express Voice Blood Glucose Meter.
  • Page 4: Table Of Contents

    Table of Contents Getting Started ....................1  Component Descriptions ................2  On Call ® Express Voice Blood Glucose Meter ..........4  Meter Display ..................... 6  ® On Call Express Blood Glucose Test Strips ..........8  ® On Call Express Glucose Control Solution ..........11  Installing the Batteries ..................13 ...
  • Page 5: Getting Started

    Getting Started Before testing, read the instructions carefully. Learn about all the components of ® your On Call Express Voice Blood Glucose Monitoring System. Depending on the ® On Call Express Voice product you purchased, you may need to buy some accessories separately (please contact Customer Support at 1-800-838-9502 for purchasing).
  • Page 6: Component Descriptions

    Component Descriptions ® On Call Express Voice Glucose Meter: Reads the test strips and displays the blood glucose level. ® On Call Express Blood Glucose Test Strips: Equipped with a chemical reagent system. They measure glucose concentration in blood when inserted into the meter.
  • Page 7 2. All parts of the kit are considered bio-hazardous. They can potentially transmit infectious diseases, even after you have performed cleaning and disinfection. Please follow proper precautions when handling your meter and lancing device. 3. Cross-use of meter and lancing device may cause Bloodborne Pathogens Transmission.
  • Page 8: On Call ® Express Voice Blood Glucose Meter

    ® On Call Express Voice Blood Glucose Meter The meter reads the test strips and displays the blood glucose concentration. Use these diagrams to become familiar with all the parts of your meter. Strip Port Liquid Crystal Display (LCD) Strip Ejector ►Button ◄...
  • Page 9 Liquid Crystal Display (LCD): Shows your test results, and helps you through the testing process. Left (◄) button: Recalls previous test results from the meter memory and performs other menu selection functions. Right (►) button: Selects meter settings and performs other menu selection functions.
  • Page 10: Meter Display

    Meter Display Month Day Hour Minutes Pound Sign (#) Test Result Test Reminder Symbol Area Before Meal Symbol After Meal Symbol Blood Drop / Volume Symbol Strip Symbol Control Solution Battery Symbol Symbol Measurement Unit Hyper Symbol Memory Ketone Hypo Symbol Test Result Area: Indicates test result.
  • Page 11 Pound Sign (#): Appears with the control solution test result or when you mark an invalid result to prevent it from being included in the average. Meter Use and Precautions  Wait for the Blood Drop / Strip Symbol to appear before applying the sample. ...
  • Page 12: On Call ® Express Blood Glucose Test Strips

    ® On Call Express Blood Glucose Test Strips ® ® The On Call Express Blood Glucose Test Strips are used with the On Call Express Voice Blood Glucose Meter in the quantitative measurement of glucose in capillary blood from the fingertips, forearm and palm. The On Call ®...
  • Page 13 Correct Incorrect Storage and Handling Please review the following storage and handling instructions:  Store in a cool, dry place between 41-86 °F (5-30 °C) and 10-90 % relative humidity and keep out of direct sunlight.  Do not freeze or refrigerate. ...
  • Page 14 indicates January 30th, 2020.  Tear the pouch carefully starting from the tear gap. Avoid damaging or bending the test strip.  Use test strip immediately after removing it from the pouch. Test Strip Precautions  For in vitro diagnostic use. Test strips are to be used only outside the body for testing purposes.
  • Page 15: On Call ® Express Glucose Control Solution

    ® On Call Express Glucose Control Solution ® ® The On Call Express Control Solutions are for use with the On Call Express ® Voice Blood Glucose Meter and On Call Express Blood Glucose Test Strips to check that the meter and test strips are working properly and to confirm that you are performing the test correctly.
  • Page 16  Use control solution only for 6 months after you first open the bottle. After 6 months it will expire. Write the opened expiration date on the bottle label after opening. Control Solution Precautions  For in vitro diagnostic use. The control solution is for testing only outside the body.
  • Page 17: Installing The Batteries

    Installing the Batteries The batteries may not be preinstalled in the meter. The meter requires two 1.5V AAA batteries. Please find the batteries in your carrying case and install them according to the following steps: 1. Turn over the meter. Slide the battery cover in the direction of the arrow to open it.
  • Page 18: Meter Setup Before Testing

    Meter Setup before Testing Before using your meter for the first time, you will need to adjust the settings that are listed in detail below. 1. Meter Setup Mode: Press the right (►) button for two seconds, the meter will say “Power On”...
  • Page 19 4. Date: The year will appear at the top of the display. The meter will say “Set Year.” Please press the Left (◄) button to increase the year. Once you have selected the correct year, press the Right (►) button to save your choice and start setting the month.
  • Page 20 Minute Minute 6. Volume: There are 6 volume levels that the user can select from 0 (beep on) to 5. Wait for the meter to say “Volume” to set it. Press the Left (◄) button to select an appropriate volume. Press the Right (►) button to confirm your selection.
  • Page 21 will be displayed and voiced. Press the Left (◄) button to switch. Press the Right (►) button to confirm your selection. When the Ketone indicator is enabled, if the test result is higher than 300 mg/dL, the symbol of "Ketone?" will appear on the display.
  • Page 22 button will go to the Hypo indicator level set up. At the Hypo level set up, press the Left (◄) button to adjust the Hypo level. Then press the Right (►) button to go to the Test Reminder set up. Note: The meter allows the hypoglycemia level to be as high as 100 mg/dL.
  • Page 23 appear on the LCD screen when the meter is turned on. The display sample is shown below. The meter beeps 5 times when it is first set. It will beep again two minutes later, and two minutes after that unless you insert a test strip or press any button. This function will still work with the volume 0 (beep on, there will no change in the functionality of the meter) When the meter beeps at the time set by the Test Reminder feature, the date,...
  • Page 24: Performing A Quality Control Test

    Performing a Quality Control Test The quality control test confirms that the test strips and meter are working together properly. It also confirms that you are performing the test correctly. It is important to perform this test:  Before you first use your meter. ...
  • Page 25 Note: If the test strip has been inserted incorrectly, the meter will not turn on. 4. Press the left (◄) button to mark the test as a control solution test. Once the left (◄) button is pressed, the control solution symbol will appear on the display, and the meter will say “Please apply control solution to the test strip.”...
  • Page 26 Note: The control solution range is the expected range for the control solution results. It is not a recommended range for a blood glucose level. 7. Slide forward the strip ejector to discard the used test strip. The display should also show a pound sign (#) indicating the test is a control solution test.
  • Page 27 self-testing needs. If you think your meter or strips may not be working correctly, you may also want to do a level 0 or level 2 test. The ranges for CTRL 0, CTRL 1 and CTRL 2 are displayed on the test strip vial (or on the foil pouch). Simply repeat step 4 through 6, using Control Solution 0 or Control Solution 2.
  • Page 28: Testing Your Blood

    Testing Your Blood The following steps will show how to use the meter, test strips, lancing device and sterile lancets together to measure your blood glucose level. Step 1 – Getting a Drop of Blood ® The On Call Express Voice Blood Glucose Monitoring System requires only a 0.4 μL blood sample which may be obtained from the fingertip, palm (at base of the thumb) or forearm.
  • Page 29 Fingertip Testing For fingertip sampling, adjust the depth penetration to reduce the discomfort. You do not need the clear cap for fingertip sampling. 1. Unscrew the lancing device cover from the body of the lancing device. Insert a sterile lancet into the lancet holder and push it until the lancet comes to a complete stop in the lancing device.
  • Page 30 Adjustment: 0 – 1.5 for delicate skin 2 – 3.5 for normal skin 4 - 5 for calloused or thick skin Note: Increased pressure of the lancing device against the finger will also increase the puncture depth. 5. Pull the cocking barrel back to set the lancing device. You may hear a click while the release button changes to yellow color to indicate the lancing device is now loaded and ready for obtaining a drop of blood.
  • Page 31 Alternative site testing The forearm and palm areas have less nerve endings than the fingertip. For that reason, you may find that obtaining blood from these sites is less painful than from the fingertip. The procedure for forearm and palm sampling is different. You need the clear cap to draw blood from these sites.
  • Page 32 the forearm or palm that is clean and dry, away from bone, and free of visible veins and hair. Note: To bring fresh blood to the surface of the puncture site, massage the puncture site vigorously for a few seconds until you feel it getting warm. 3.
  • Page 33: Step 2 - Testing Blood Glucose

    Lancet Precautions  Do not use the lancet if the safety tab is missing or loose when you take the lancet out of the bag.  Do not use the lancet if the needle is bent.  Use caution whenever the lancet needle is exposed. ...
  • Page 34 3. Following this display check, the system will enter the test mode. The display will show the date and time and the strip icon with the blood sample icon blinking and say “Please apply blood to the test strip,” to indicate that the test strip is inserted correctly and a drop of blood can be added.
  • Page 35 Blood Glucose results are automatically stored in the memory. To mark invalid results and to prevent them from being included in the 7, 14, 30, 60 and 90-day averages, press the Left (◄) button and Right (►) button together. The meter will say “Invalid Result.”...
  • Page 36: Hi" And "Lo" Messages

     The default “after meal” time periods are 8:00-9:59, 12:00-14:59 and 18:00-20:59 If an error message appears on the display, the meter will voice “Error,” refer to the Troubleshooting Guide on page 45. If a “HI” or “LO” error appears on the display, the meter will voice “High Glucose”...
  • Page 37: Hypo" And "Hyper" Messages

    “Hypo” and “Hyper” Messages If “Hypo” appears on the display, the measured concentration value is below the “Hypo” (low blood sugar) target level that you have set. If “Hyper” appears on the display, the measured concentration value is above the “Hyper”...
  • Page 38 Precautions and Limitations  The On Call ® ® Express Voice meter, the On Call Express test strips and other components have been designed, tested and proven to work together effectively to provide accurate blood glucose measurements. Do not use components from other brands.
  • Page 39: Using The Meter Memory

    Using the Meter Memory The meter automatically stores up to 500 test records. Each record includes the test result, time and date. If the memory is full, the oldest record will be erased to make room for a new one. The meter will also calculate the average values of records from the last 7, 14, 30, 60 and 90 days.
  • Page 40 and 90-day averages. 4. Press the Left (◄) button to view the previous stored records. Press the Right (►) button to view the data averages. The words “DAY AVG” will appear on the screen. You can also view the data averages by pressing the Right (►) button when the meter is off.
  • Page 41: Clearing The Memory

    Transferring Records The meter can transfer stored information to a Windows-based personal computer (PC) using an optional data transfer cable from ACON and a compatible software package. 1. Install the software to your personal computer (PC) according to the instructions.
  • Page 42 meter data port. Meter automatically enters “PC” mode. Notes:  When a test strip is already inserted into the meter and meter is waiting for a sample to be applied, plugging in the data transfer cable will produce an E-12 error message, and the meter will not automatically switch to “PC” mode.
  • Page 43: Maintenance

    Maintenance Proper maintenance is recommended for best results. Replacing the Batteries Your On Call ® Express Voice Meter uses two 1.5 Volt AAA batteries. When the battery icon ( ) is blinking, it means the batteries are running low. You should replace the batteries as soon as possible. An “E-6” error message will appear if the batteries are too low to perform any more blood glucose tests.
  • Page 44: Caring For Your On Call Express Voice Blood Glucose Monitoring System

    ® Caring for Your On Call Express Voice Blood Glucose Monitoring System Blood Glucose Meter and Lancing Device Pre-Cleaning and Disinfection of meter and lancing device Before disinfecting the meter and lancing device, please first use DisCide Ultra Disinfecting Towelette (EPA Registration No. 10492-4) to pre-clean the entire meter and lancing device surface by wiping this towelette/wipe to remove any stains or debris, if any.
  • Page 45 Towelette into the inside of the strip port and data port when performing pre-cleaning and disinfection procedure. Please refer to the diagram for the On ® Call Express Voice meter in the Getting Started section for the strip port and data port location on the meter.
  • Page 46 infectious diseases, even after you have performed cleaning and disinfection. Please follow proper precautions when handling your meter and lancing device. No signs of meter or lancing device deterioration in appearance or performance were observed after 260 cycles of the recommended pre-cleaning and disinfection procedure.
  • Page 47: Suggested Testing Times And Target Goals

    Suggested Testing Times and Target Goals As a diabetic, it is important to track your blood glucose level frequently. Your doctor will help you decide the normal target range for your glucose levels. They will also help you determine when and how often you should test your blood glucose.
  • Page 48: Comparing Meter And Laboratory Results

    Comparing Meter and Laboratory Results ® Your On Call Express Voice Blood Glucose System and laboratory results both report the glucose concentration in the serum or plasma segment of your blood. However, the results may differ somewhat due to normal variation. The Meter results can be affected by factors and conditions that do not affect laboratory ®...
  • Page 49: Troubleshooting Guide

    Troubleshooting Guide The meter has built-in messages to alert you of problems. When error messages appear, note the error number. Turn off the meter and then follow these instructions. Display Causes Solution Batteries damaged Replace batteries. charged Meter fails If meter has been exposed to or stored to turn on in cold conditions, wait 30 minutes.
  • Page 50 Display Causes Solution Temperature has exceeded Move to a cooler environment. Repeat the operating temperature of the test. the system Temperature is below the Move to a warmer environment. operating temperature of the Repeat the test. system Test results will still be accurate. But Batteries are low replace the batteries as soon as possible.
  • Page 51: Specifications

    Specifications Feature Specification Meter Model Number OGM-331 Measurement Range 20 - 600mg/dL Plasma-equivalent, calibrated by using YSI (Model 2300 STAT PLUS) Glucose Analyzer Result Calibration reference instrument, which is traceable to NIST reference standard. Sample Fresh capillary whole blood Minimum Sample Size 0.4 μL Test Time 4 seconds...
  • Page 52: Warranty

    Warranty Please complete the warranty card that came with this product and mail it to the following address: ® On Call Express Voice Warranty Center 5850 Oberlin Drive, #340 San Diego, CA 92121-4712, USA If the meter fails to work for any reason other than obvious abuse within the first five (5) years from purchase, we will replace it with a new meter free of charge.
  • Page 53: Index

    Index Averaging Results…………….. Setting the Clock……………… Batteries, Replacing the……… Specifications………………… Carrying Case…………………… Strip Ejector…………………… 5,32 Clearing the Memory…………… Procedure Data Port........4,37 Precautions and Limitations… Guidelines......... Testing Your Blood…………… Hematocrit........ Quality Control Test…………… Hyperglycemia......17,33 Control Solution……………... Hypoglycemia....... 17,33 How to Run…………………… Ketones………………..…………...

This manual is also suitable for:

Ogm-331

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