Acon On Call Plus User Manual page 39

Display
Temperature is below the operating
temperature of the system
Battery is discharged but has enough
power to run 10 more tests
Battery has discharged and meter
does not allow more tests until
discharged battery is replacement
with a new battery
No code chip in the meter
Damaged code chip or the code chip
was removed during a test
Meter electronics failure
Incorrect code chip
inserted in the meter
Communications failure
For help with any additional questions or issues, please contact Customer Support
at 1-800-838-9502, 24 hours a day, 365 days a year
Causes
33
Solution
Move to a warmer environment and
repeat the test.
Test results will still be accurate, but
replace the battery as soon as
possible.
Replace the battery and repeat the
test.
Insert the code
accompanied the box of test strips.
If the code chip is damaged, use a
new code chip with the correct code
number and run the test. If the chip is
removed during a test, confirm the
code chip matches the test strip code
and repeat the test.
If the problem persists, contact
customer support.
Indicates an incorrect brand of code
chip was inserted in the meter.
Please make sure you use the
®
Call Plus
brand of test strip with the
®
On Call Plus
Blood Glucose Meter.
If the problem persists, contact
customer support.
There is an error in transferring data
to the PC.
See the package insert included with
the Diabetes Management Kit for
troubleshooting.
chip that
On