Acon On Call Plus User Manual page 22

7. Remove and discard the test strip.
The display should also show a pound sign (#) indicating the test is a control
solution test. This shows that the number will not be counted in the 7, 14 and
30 day averages. The pound sign (#) will also be displayed when reviewing the
results stored in memory.
If the result falls outside the indicated control range:
• Confirm you are matching the correct range. Control Solution 1 results
should be matched to the CTRL 1 range printed on the test strip vial (or on
foil pouch).
• Check the expiration date of the test strip and control solution. Make sure
that the test strip vial and control solution bottle have not been opened for
more than 6 months. Discard any test strips or control solution that has expired.
• Confirm the temperature in which you are testing is between 59 and 104°F
(15-40°C).
• Make sure that the test strip vial and control solution bottle have been
tightly capped.
• Make sure code number on the strip vial label or on the foil pouch matches
the code number appears on the meter display.
• Confirm that you are using the same brand of control solution that was
provided with your kit.
• Make sure that you followed the test procedure correctly.
After checking all of the conditions listed above, repeat the quality control test with
a new test strip. If your results still fall outside of the control range shown on the
test strip vial (or on foil pouch), your meter may be defective. Please contact
Customer Support at 1-800-838-9502 for help.
Two levels of control solution are available labeled Control Solution 1 and Control
Solution 2. Control Solution 1 is sufficient for most all self-testing needs. If you think
your meter or strips may not be working correctly, you may also want to do a level 2
test. The ranges for both (CTRL 1 and CTRL 2) are displayed on the test strip vial
(or on the foil pouch). Simply repeat step 4 through 6, using Control Solution 2.
For confirmation of results, Control Solution 1 tests should fall within the CTRL 1
range, and Control Solution 2 tests should fall within the CTRL 2 range. If the
control solution test results do not fall within the respective ranges, DO NOT use
the system to test blood, as the system may not be working properly. If you cannot
fix the problem, please contact Customer Support at 1-800-838-9502 for help.
Please contact Customer Support at 1-800-838-9502 for more information on
obtaining the On Call
and Control Solution 2.
®
Plus control solution kit, which contains Control Solution 1
16