Error Signals - SATO M-84PRO Operation Manual

Operation Manual
SYMPTOM PROBABLE CAUSE
No Printed Image Damaged print head
Damaged electronics
Back light but no Most common failure of printer is
words on display or DOA situation. The most likely
no display. cause is the ribbon cable has fallen
out or not seated fully into connec-
tor.
POWER LED not on AC power cable not connected
Main Power Fuse defective
Defective power supply
ERROR LED on Head not locked
LABEL LED on Label supply roll empty
Label stock not routed through
sensor
Label sensor not positioned cor-
rectly
Label sensor blocked
Incorrect label sense threshold set-
ting
RIBBON LED on Ribbon supply roll empty
Ribbon sensor out of alignment
Ribbon sensor blocked
No cardboard core on ribbon
rewind
ON LINE LED not on LABEL, RIBBON, ERROR LED (s)
on
Illegal printer memory state
No Label Drive Timing Belt bad/loose

ERROR SIGNALS

The LCD Display, Front Panel LED Indicators and Buzzer provide a visual/audio
indication of the type of error encountered.
LED LCD
MESSAGE
Error On Machine Error
Error On EEPROM Error
Error On Head Error
SATO M-84PRO
AUDIBLE ERROR
BEEP CONDITION
1 Long Machine Error
1 Long EEPROM Read/
Write
1 Long Head
Section 5. Troubleshooting
SUGGESTED CORRECTIVE ACTION
Replace print head
Replace circuit board
Verify that the cable and connector are prop-
erly seated ☺
Verify that the cable is connected to the printer
and the AC outlet ☺
Replace fuse
Test power supply and replace if defective
Close and latch head release ☺
Replenish label supply ☺
Reload labels ☺
Adjust sensor position
Clean label sensor ☺
Adjust label sense threshold
Replenish ribbon supply ☺
Realign ribbon sensor
Clean ribbon sensor
Use cardboard core on ribbon rewind ☺
Clear error condition ☺
Cycle POWER switch off and back on ☺
Replace/tighten timing belts
POSSIBLE CAUSES
1. Defective Board
1. EEPROM not installed correctly
2. Overwriting EEPROM
1. Electrical head malfunction
Page 5-3