ACONLABS On Call Vivid User Manual page 45

Display
Temperature is below the
operating temperature of the
system.
Battery is discharged but has
enough power to run 10 more
tests.
Battery is discharged and
meter does not allow more
tests until replacement with a
new battery.
Meter electronics failure
Improper strip type used
Communications failure
Strip testing error
Meter data port is plugged in
with data transfer cable when
meter is in waiting for sample
application mode with strip
already inserted into the meter
strip port.
For additional questions or issues with this product, please contact Customer
Support at 1-800-838-9502, 24 hours a day, 365 days a year.
Causes
43
Solution
Move to a warmer environment. Repeat
the test.
Test results will still be accurate.
Replace the battery as soon as possible.
Replace the battery. Repeat the test.
If the problem
Customer Support at 1-800-838-9502.
Damaged test strip or calibration error.
Please test again by using a new strip. If
problem persist,
Customer Support at 1-800-838-9502.
There is an error in transferring data to
the PC. See the package insert included
®
with the On Call
Software for troubleshooting.
Repeat test. Apply enough blood to fill
the test strip check window within 3
seconds. Do not touch the strip during
meter count down. Please make sure
fresh blood sample
hematocrit level is used. Please make
sure blood sample is not contaminated.
If problem persists, please contact
Customer Support at 1-800-838-9502.
Unplug the data transfer cable from
meter data port. Then remove the strip
and insert the strip to the strip port for
testing. If the problem persists, please
contact Customer
1-800-838-9502.
persists, contact
please contact
Diabetes Management
with intended
Support at