Contacting Application Support; The Ims Web Site; Returning Your Product To Ims - Intelligent Motion Systems Excellence in Motion IM805H Operating Instructions Manual

C o n t a c t i n g A p p l i c a t i o n S u p p o r t
In the event that you are unable to isolate the problem with your IM483H/
IM805H, the first action you should take is to contact the distributor from
whom you originally purchased your product or IMS Application Support at
860-295-6102 or by fax at 860-295-6107. Be prepared to answer the following
questions:
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T h e I M S W e b S i t e
Another product support resource is the IMS website located at http://
www.imshome.com/. This site is updated monthly with tech tips, applications
and new product updates.
R e t u r n i n g Yo u r P r o d u c t t o I M S
If Application Support determines that your IM483H/IM805H needs to be re-
turned the factory for repair or replacement you will need to take the following
steps:
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The normal repair lead time is 10 business days, should you need your product
returned in a shorter time period you may request that a "HOT" status be placed
upon it while obtaining an RMA number. Should the factory determine that
the product repair is not covered under warranty, you will be notified of any
charges.
What is the application?
In detail, how is the system configured?
What is the system environment? (Temperature, Humidity,
Exposure to chemical vapors, etc.)
What external equipment is the system interfaced to?
Obtain an RMA (Returned Material Authorization) number
and shipping instructions from Customer Service.
Fill out the "Reported Problem" field in detail on the RMA
form that Customer Service will fax you.
Enclose the product being returned, and the RMA form in the
box. Package product in its original container if possible. If
original packaging is unavailable ensure that the product is
enclosed in approved antistatic packing material. Write the
RMA number on the box.
IM483H/IM805H Rev. R032206
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