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Chapter 6 – Multi-Tech Warranty
The Multi-Tech Systems, Inc. Warranty Policy
Multi-Tech Systems, Inc., (hereafter "MTS") warrants that its products will be free from defects in material or
workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of
purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges
or which have been neglected, altered, abused, used for a purpose other than the one for which they were
manufactured, repaired by Customer or any party without MTS's written authorization, or used in any manner
inconsistent with MTS's instructions.
MTS's entire obligation under this warranty shall be limited (at MTS's option) to repair or replacement of any products
which prove to be defective within the warranty period or, at MTS's option, issuance of a refund of the purchase price.
Defective products must be returned by Customer to MTS's factory — transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS
LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
Repair Procedures for U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View,
Minnesota factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112 U.S.A.
Attn: Repairs, Serial # ____________
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by
MTS to destinations in U.S. and Canada.
Please include, inside the shipping box, a description of the problem, a return shipping address (must have
street address, not P.O. Box), your telephone number, and if the product is out of warranty, a payment in
advance is required. Acceptable means of payment include credit card, wire transfer or a check in U.S.
dollars drawn on a U.S. Bank.
For out of warranty repair charges, go to
Extended two-year overnight replacement service agreements are available for selected products. Please
call MTS customer service at (888) 288-5470 or visit our web site at
/PARTNERS/Programs/overnight_replacement/
Please direct your questions regarding technical matters, product configuration, verification that the product
is defective, etc., to our Technical Support department at (800) 972-2439 or email support@multitech.com.
Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair
Accounting department at (800) 328-9717 or (763) 717-5631, or email mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse,
or user-caused damages are billed on a time-plus-materials basis.
Repair Procedures for International Customers
(Outside U.S.A. and Canada)
Your original point-of-purchase Reseller may offer the quickest and most economical repair option for your
Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest
distributor or other repair service for your Multi-Tech product. The Multi-Tech sales office directory is
available at
www.multitech.com/PARTNERS/Channels/offices/
In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View,
Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL
courier services, or by airmail parcel post; shipments made by any other method will be refused. Please
include, inside the shipping box, a description of the problem, a return shipping address (must have street
address, not P.O. Box), your telephone number, and if the product is out of warranty, a payment in advance
is required. Acceptable means of payment include credit card, wire transfer or a check in U.S. dollars drawn
Multi-Tech Systems, Inc. SocketModem GSM Hardware Guide for Developers
Statement
COMPANY/Policies/warranty/
for details on rates and coverages.
Chapter 6 – The Multi-Tech Warranty Statement
32
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