MobileHelp MD3-01 User Manual
  1. Manuals
  2. Brands
  3. MobileHelp Manuals
  4. Security System
  5. MD3-01
  6. User manual

MobileHelp MD3-01 User Manual

Hide thumbs Also See for MD3-01:
Table of Contents

Advertisement

Quick Links

Download this manual
MobileHelp Touch | User's Guide
MobileHelp Touch | User's Guide

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the MD3-01 and is the answer not in the manual?

Questions and answers

Related Manuals for MobileHelp MD3-01

Summary of Contents for MobileHelp MD3-01

  • Page 1 MobileHelp Touch | User’s Guide MobileHelp Touch | User’s Guide...
  • Page 2 SETUP GUIDE FOR MOBILEHELP TOUCH We thank you for choosing MobileHelp’s Medical Alert System and we welcome you to the MobileHelp family. Congratulations on making a smart choice! If you have any questions during the setup process, please call our support team at 1-800-931-7852 and select the Technical Support option.
  • Page 3 Camera Home Screen Apps Kickstand USB Charging Port Android 7.1.1 Connectivity: - 4G LTE Cellular - Bluetooth Back Home Help Button - WiFi Enabled - RF 433MHz Enhanced Audio Up to 15 Hour Backup Battery Speaker MobileHelp Customer Support 1-800-931-7852...
  • Page 4 Important Information Please perform the following steps when you receive your new MobileHelp Touch: ON/OFF Switch Power Button 1. Plug the USB charging cord into an electrical outlet that is not controlled by a light switch and plug the other end into the back of the MobileHelp Touch.
  • Page 5 You can reset the tutorial at any time by clicking on the Settings icon on the Home ■ ■ Screen and then selecting Reset Tutorial. Follow the instructions on the screen and click Next to go to the next screen until ■ ■ you are done with the tutorial. MobileHelp Customer Support 1-800-931-7852...

  • Page 6: Home Screen

    1-800-931-7852 and select the Technical Support option. See last page for hours of operation. MobileVitals Help Button Reminders (Coming Soon) Apps Video Chat (Coming Soon) Messaging (Coming Soon) Contact Us (Coming Soon) MobileHelp Touch User Guide...
  • Page 7 If you have MovileVitals, this app will allow you to monitor vital signs using the peripherals included in your system, which will vary based on your program/purchase. Weight ■ ■ Blood Pressure Blood Pressure ■ ■ Pulse Oximetry Pulse Oximetry ■ ■ Glucose ■ ■ MobileHelp Customer Support 1-800-931-7852...

  • Page 8: Help Button

    You may press the help button on the tablet or any one of your help buttons such ■ ■ as the Neck Pendant, Wrist button, or Fall Button, at anytime if you need help or medical assistance. You may also press the emergency button on your Mobile Device. ■ ■ MobileHelp Touch User Guide...
  • Page 9 Apps The Apps application on your tablet will include games. There will be more games The Apps application on your tablet will include games. There will be more games available in the future. MobileHelp Customer Support 1-800-931-7852...
  • Page 10 Mobile Device System Features Speaker Emergency Light (red ring) Emergency Help Button ON/OFF Button USB Charging Port Low Battery GPS Indicator Cellular (yellow) Indicator (red) Indicator (green) MobileHelp Touch User Guide...
  • Page 11 *Fall Button does not detect 100% of falls. If able, users should always push their help button when they need assistance. Fall Button is not intended to replace a caregiver for users dealing with serious health issues. Users should wear the Fall Button on the outside of their clothing to improve accuracy in detecting falls. MobileHelp Customer Support 1-800-931-7852...
  • Page 12 Plug the power cord into the slot on the back of the Cradle Charger, making sure that ■ ■ the narrow side is on the bottom. Plug the other end of the power cord into an electrical outlet that is not controlled by ■ ■ a light switch. MobileHelp Touch User Guide...
  • Page 13 Figure 1 WARNING To prevent electrical shock please keep the system away from wet locations. AVERTISSEMENT Pour éviter le choc électrique, SVP tenir le système éloigné des endroits humides. MobileHelp Customer Support 1-800-931-7852...
  • Page 14 The red battery light will come on indicating that the ■ ■ device still needs charging. When the device is fully charged, the red light will turn off. It will take about 3 hours for the device to be fully charged. Figure 2 MobileHelp Touch User Guide...
  • Page 15 Device was successfully turned on. To turn off your Mobile Device: Press the ON/OFF button and hold for approximately two seconds. All the lights will ■ ■ turn off. This indicates your Mobile Device was successfully turned off. MobileHelp Customer Support 1-800-931-7852...
  • Page 16 The MobileHelp Touch will beep several times and announce “Call connected, ■ ■ please stand by for operator”. If your test was successful, your MobileHelp Touch will announce “Thank you for ■ ■ testing your device. Your test is now complete”.
  • Page 17 EMS will be contacted. Test your Help Buttons To test your neck pendant or wrist button, please contact Technical Support 1-800-931-7852. Please remember, it is important that you test your system at least once a month. MobileHelp Customer Support 1-800-931-7852...

  • Page 18: Mobile Device

    Technical Information MobileHelp Model Number FCC Product Code Input Output Current Rating MD3-01 FGS-MD3-3G-01 Internal 3.7 VDC 930 mAh Radio Frequency All devices frequency transmission = 433 MHz MobileHelp Touch User Guide...
  • Page 19 The wrist button and/or neck pendant are designed to work at an approximate ■ ■ range of 350 feet from the Mobile Device or 150 feet from the MobileHelp Touch, depending on the size and construction of your home. The Mobile Device and MobileHelp Touch are not waterproof. Do not expose to ■...
  • Page 20 ■ ■ handling and avoid dropping it. Do not expose the Mobile Device or MobileHelp Touch to dust, dirt, sand or food. ■ ■ The Mobile Device’s battery is designed to last over 24 hours after it has been charged ■...
  • Page 21 On while charging: Battery is charging. Off while charging: Battery is fully charged. On: Indicates you successfully pushed your button and sent an alert to EMERGENCY LIGHT the monitoring center. All lights off Device is turned off. MobileHelp Customer Support 1-800-931-7852...
  • Page 22 How do I call for help? Press your neck pendant, wrist button, Fall Button, Mobile Device emergency button on the MobileHelp Touch Screen. Who will help me in the event of an emergency? When you press your help button, a trained emergency operator will speak to you and assess your situation and send the appropriate help to your location.
  • Page 23 You may also cancel the alarm by swiping the Cancel button on your screen when you press your help button. How far away from the MobileHelp Touch will my help buttons work? Your help buttons are designed to work at an approximate range of up to 150 feet from the MobileHelp Touch depending on the size and construction of your home.

  • Page 24: Fcc Statements

    —Increase the separation between the equipment and receiver. —Connect the equipment into an outlet on a circuit different from that to which the re- ceiver is connected. —Consult the dealer or an experienced radio/TV technician for help. MobileHelp Customer Support 1-800-931-7852...
  • Page 25 RF exposure requirements. Note that the product may be transmitting even if you are not Surfing Internet. Body SAR: 1.06 W/kg FCC ID: PXT-DC-TBS2-01 Contains Transmitter Module FCC ID: PXT-201706SC20A MobileHelp Customer Support 1-800-931-7852...

  • Page 26: Canadian Compliance Statement

    L’exploitation est autorisée aux deux conditions suivantes : 1) l’appareil ne doit pas produire de brouillage; 2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, meme si le brouillage est susceptible d’en compromettre le fonctionnement. MobileHelp Customer Support 1-800-931-7852...
  • Page 27 à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux; Les produits utilisant la technique d’atténuation DFS (sélection dynamique des réquences) sur les bandes 5250- 5350 MHz, 5470-5600MHz et 5650-5725MHz. IC: 10876A-DC-TBS2-01 Contains IC: 10876A-201707SC20A MobileHelp Customer Support 1-800-931-7852...
  • Page 28 Cet appareil doit être installé et utilisé avec une distance minimale de 0 mm entre l’émetteuret votre corps. Cet appareil et sa ou ses antennes ne doivent pas être co-localisés ou fonctionner en conjonction avec tout autre antenne ou transmetteur. Body SAR: 1.06 W/kg MobileHelp Customer Support 1-800-931-7852...

  • Page 29: Corporate Headquarters

    1-800-800-1710 Monday - Friday 8am to 8pm EST email: sales@mobilehelp.com Saturday 9am to 6pm EST Emergency Support Excluding Holidays email: Available 24/7 via MobileHelp System cs@mobilehelp.com Copyright ©2017 MobileHelp , an Integrity Tracking LLC Company, All Rights Reserved. ® MHP8014-031A...

This manual is also suitable for:

Fgs-md3-3g-01

Table of Contents