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MobileHelp Touch User Manual

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MHP8014-031B
| User's Guide
MobileHelp Touch

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Summary of Contents for MobileHelp Touch

  • Page 1 MHP8014-031B | User’s Guide MobileHelp Touch...
  • Page 2 SETUP GUIDE FOR MOBILEHELP TOUCH We thank you for choosing a MobileHelp Medical Alert System and welcome you to the MobileHelp family. Congratulations on making a smart choice! If you have any questions during the setup process, please call our support team at 1-877-827-6207 and select the Technical Support option.
  • Page 3 MobileHelp Touch Features Tablet Back Features Time, Date & Power Button 8” Touch Display Status Bar Local Weather ON/OFF Switch Power Button Home Screen Integrated Front-facing Camera Kickstand USB Charging Port Android 7.1.2 Connectivity: - 4G LTE Cellular - Bluetooth...
  • Page 4 Connecting your MobileHelp Touch Please perform the following steps when you receive your new MobileHelp Touch: Emergency Response Tablet Power Step 1. Select a Location Button System ON/OFF Switch (Please refer to Figure1) Plug the USB charging cord into an electrical ■...
  • Page 5 Step 2. Turning ON your MobileHelp Touch (Please refer to Figure 2) Press and hold the Power Button on top of your MobileHelp Touch for 5 seconds ■ ■ until it powers on. You may see a message pop-up regarding the TEA. It will state "TEA allow the app TEA to access the USB accessory?"...
  • Page 6 Welcome Tutorial When your MobileHelp Touch powers on for the first time, it will launch a Welcome Tutorial ■ ■ to get you started. You can reset the tutorial at any time by clicking on the Settings icon on the Home Screen ■...

  • Page 7: Home Screen

    If you have any questions, please call our support team at 1-877-827-6207 and select the Technical Support option. See last page for hours of operation. MobileVitals Messaging (Optional) Help Button Education (Optional) Reminders Gallery (Optional) Amwell Apps (Optional) MHP8014-031B MobileHelp Customer Support 1-877-827-6207...
  • Page 8 MobileHelp Connect account, using a device that is not your MobileHelp Touch. The MobileHelp Connect web portal powers the Messaging, Gallery, Reminders and MobileVitals (if purchased) apps on your MobileHelp Touch. You will need to login to your MobileHelp Connect account to access these features.
  • Page 9 “Circle.” Once they have accepted your invitation, members of your circle will be able to send and receive SMS text messages and emails to your MobileHelp Touch. They will also be able to view your MobileVitals (optional) readings through the MobileHelp Connect web portal.
  • Page 10 (See Figure 4) 2. Click “Invite Friend.” (See Figure 5) 3. Enter the email address of the contact you’d like to invite to Figure 4 your Circle, then click “Invite.” (See Figure 6) Figure 5 Figure 6 MHP8014-031B MobileHelp Touch User Guide...
  • Page 11 MobileHelp Connect: Set Up Contact Profiles When you send the invite to join your Circle on MobileHelp Connect, your contact will receive an email that prompts them to create a password for their MobileHelp Connect account. Once they have created a password and successfully...
  • Page 12 MobileHelp Touch and MobileHelp Connect account. 7. Now your MobileHelp Touch will be ready to send and receive both SMS text messages and emails from authorized contacts that are members of your Circle.
  • Page 13 Using MobileHelp Touch to Send and Receive Messages 1. After you have configured your email address in MobileHelp Touch Settings, enjoy the ability to message the contacts in your Circle directly from your tablet. 2. Click “Messaging.” 3. Click the pink circle with a “+” inside of it that appears on the bottom right hand side of the screen.
  • Page 14 Your MobileHelp Touch Phone Number and Email Address Each MobileHelp Touch has been synced to a specific email address and phone number. You will use both of these to communicate with members of your Circle through MobileHelp Touch. To view the phone number that contacts will send and receive SMS messages to, click the “About”...
  • Page 15 MobileHelp Touch. Any image files that you would like to appear in your MobileHelp Touch Gallery must be sent to your MobileHelp Touch email address. You may configure your email address to access the Messaging feature by clicking “Settings,"...
  • Page 16 Click “Advanced Settings” from the “Settings” page to customize the screensaver display for your MobileHelp Touch. From this screen, you will have the option to add a Security Pin, set the duration of inactivity that should pass before the screensaver appears, and select whether or not you’d like the screensaver to display a clock and/or pictures.
  • Page 17 1. Login to the MobileHelp Connect web portal account that is synced to your MobileHelp Touch. 2. Left click the hamburger menu on the top left corner of your MobileHelp Connect web portal account. 3. Scroll down and click on “Settings.”...
  • Page 18 6. On the next screen, click “Add New” to schedule a Medication Reminder that will be received by your MobileHelp Touch. (See Figure 10) 7. Select the Reminder type of “Medication” and complete the fields that appear on the pop-up. (See Figure 11) 8.
  • Page 19 Click on the “Education” icon from the MobileHelp Touch Home Screen to see educational videos, articles, and resources. MobileHelp Touch: Apps Click on the Apps icon from the MobileHelp Touch Home Screen to access cognitive games like Sudoku. MHP8014-031B...
  • Page 20 Amwell Video Chat is a service that allows you to video chat directly with health care providers. This service is optional and can be activated by following the prompts that appear after clicking the blue “Amwell” icon from your MobileHelp Touch Home Screen. MHP8014-031B...
  • Page 21 If you have MobileVitals, this app will allow you to monitor vital signs using the peripherals included in your system, which will vary based on your program/purchase. Monitoring devices to read your peripherals will need to be paired directly to your MobileHelp Touch. *Please refer to manufacturers instructions. Weight ■...

  • Page 22: Help Button

    You may press the Help Button on the tablet or any of your Help Buttons, such as the Neck ■ ■ Pendant, Wrist Button, or Fall Button, at anytime, if you need help or medical assistance. You may also press the Emergency Button on your Mobile Device. ■ ■ Optional Fall Button MHP8014-031B MobileHelp Touch User Guide...
  • Page 23 *Fall Button does not detect 100% of falls. If able, users should always push their help button when they need assistance. Fall Button is not intended to replace a caregiver for users dealing with serious health issues. MHP8014-031B MobileHelp Customer Support 1-877-827-6207...
  • Page 24 If your system came with a Mobile Device, please proceed to pages 25 - 31 for setup instructions. Mobile Device System Features Snap-on Lanyard Speaker TEST Button Emergency Help Button ON/OFF Button Snap-on Lanyard Low Battery Cellular GPS Indicator Indicator (red) Indicator (green) (yellow) MHP8014-031B MobileHelp Touch User Guide...
  • Page 25 Place your Mobile Device’s cradle charger near an electrical outlet. ■ ■ Step 2. Connect the Cradle Charger (Please refer to Figure 13) Plug the power cord into an electrical outlet that is not controlled by a light switch. ■ ■ MHP8014-031B MobileHelp Customer Support 1-877-827-6207...
  • Page 26 Figure 13 WARNING To prevent electrical shock please keep the system away from wet locations. AVERTISSEMENT Pour éviter le choc électrique, SVP tenir le système éloigné des endroits humides. MHP8014-031B MobileHelp Touch User Guide...
  • Page 27 ■ ■ Button device still needs charging. When the device is fully charged, the red light will turn off. It will take about Yellow 3 hours for the device to be fully charged. Light Figure 14 MHP8014-031B MobileHelp Customer Support 1-877-827-6207...
  • Page 28 Press the ON/OFF button and hold for approximately two seconds. The red light will turn ■ ■ on and remain solid (indicating the device is shutting down). Once it completes its shutdown procedure, the device will vibrate and all the lights will turn off. MHP8014-031B MobileHelp Touch User Guide...
  • Page 29 “Call connected, please stand by for operator.” If your test was successful, your MobileHelp ■ ■ Touch will announce “Thank you for testing your device. Your test is now complete.” If your test was not successful, please contact Technical Support. ■ ■...
  • Page 30 ■ ■ by using a neck pendant or wrist button as the signal will also be received by the Touch when you are testing. If a live operator speaks to you, please state clearly that “THIS IS A TEST." If you do not explain to the operator that you are okay and that you are testing, EMS will be contacted.”...

  • Page 31: Mobile Device

    Technical Information MobileHelp Model Number FCC Product Code Input Output Current Rating MD4-01 ZKQ-MHA Internal 3.7 VDC 1000 mAh Radio Frequency All devices frequency transmission = 433 MHz MHP8014-031B MobileHelp Customer Support 1-877-827-6207...
  • Page 32 Do not block the MobileHelp Touch microphone. This will affect your ability to communicate ■ ■ with the Emergency Response Center. During a power outage, the MobileHelp Touch battery backup will last up to 12 hours, ■ ■ after it has been charged for 3 hours.
  • Page 33 ■ ■ handling and avoid dropping it. Do not expose the Mobile Device or MobileHelp Touch to dust, dirt, sand or food. ■ ■ The Mobile Device battery is designed to last over 24 hours after it has been charged for ■...
  • Page 34 Blinking slowly (off charger): Battery is low - you have about one hour of battery left. On while charging: Battery is charging. Off while charging: Battery is fully charged. All lights off Device is turned off. MHP8014-031B MobileHelp Touch User Guide...
  • Page 35 Do I need my Mobile Device when I leave my home? If you purchased the Touch DUO system that includes a Mobile Device, you will need to take it with you when you are leaving your home. Remember to wear your Neck Pendant or Wrist Button at all times, at home or away, so help is never out of reach.
  • Page 36 You may also cancel the alarm by swiping the Cancel button on your MobileHelp Touch Screen. How far away from the MobileHelp Touch will my Help Buttons work? Your Help Buttons are designed to work at an approximate range of up to 150 feet from the MobileHelp Touch, depending on the size and construction of your home.

  • Page 37: Corporate Headquarters

    Customer Service Sales phone: 1-877-827-6207 phone: 1-800-800-1710 Monday - Friday 8am to 8pm EST email: sales@mobilehelp.com Saturday 9am to 6pm EST Emergency Support Excluding Holidays email: cs@mobilehelp.com Available 24/7 via MobileHelp System Copyright ©2019 MobileHelp , All Rights Reserved. ® MHP8014-031B...