Support And Other Resources; Hp Customer Support Services; Before Calling Support - HP E-MSM720 Installation Manual

Support and Other Resources

HP Customer Support Services

If you are still having trouble with your E-MSM720, Hewlett-Packard offers
support 24 hours a day, seven days a week through the use of a number of
automated electronic services. See the Software License, Warranty and
Support booklet that came with your E-MSM720 for information on how to
use these services to get technical support. The HP Web site:
www.hp.com/networking/support
Additionally, your HP-authorized network reseller can provide you with
assistance, both with services that they offer and with services offered by HP.

Before Calling Support

Before calling your networking dealer or HP Support, to make the support
process most efficient, you first should retrieve the following information:
Information Item
• product identification, including mini-GBICs
• details about the E-MSM720's status including the
software (OS) version, a copy of the E-MSM720
configuration, a copy of the E-MSM720 Event Log,
and a copy of the E-MSM720 status and counters
information
• copy of your network topology map, including
network addresses assigned to the relevant devices
also provides up-to-date support information.
the front of the E-MSM720 and
on labels on the mini-GBICs
E-MSM720 console: show tech
command
your network records
4
Information Location
4-1