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112
10.2 Messages of the software
Please contact customer service if an error occurs that is not
described here. Do not attempt to correct the error yourself.
10.2.1 Information messages
Code
Possible cause
1203
Position not reached
2020
DACextension box not
responding
2021
Sewing motor encoder
plug (Sub-D, 9-pin) not
connected to
DACextension box
2120
DA stepper card 1 not
responding
2121
DA stepper card 1 encoder
plug (Sub-D, 9-pin) not
connected
Remedial action
• Check and, if necessary,
change controller settings
• Make mechanical changes to
the machine (e.g. thread
cutting setting, belt tension)
• Check the position (thread
lever at top dead center)
• Check connection cables
• Check LEDs of
DACextension box
• Perform software update
• Connect encoder cable to
DACextension box using the
correct connection
• Check connection cables
• Check LEDs on
DACextension box
• Perform software update
• Connect encoder cable to
the control, use correct
connection
Operating Instructions 967 - 02.0 - 11/2016
Troubleshooting
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