Sony XPERIA XZ2 Instruction Manual page 226

Error messages
No service
●
The terminal is out of service area, or the
･
received signal is too weak. Move to a
location where radio signal can be
reached.
The docomo nano UIM card is not
･
working properly.
Removing and inserting docomo nano
UIM card may solve the problem.
If the problem persists, contact "Repairs
(Inquiries/Request)" on the last page of
this manual (in Japanese only).
Mobile network not available
●
Install docomo nano UIM card correctly
(P.32), then move to a location where radio
signal reaches.
Unknown error. Could not switch to video
●
call.
This appears when switching to video call is
not available. If the other party's phone is
not compatible with video call or the other
party uses Call waiting, or during voice
guidance play, switching is not available.
Call not sent
●
This appears when making a voice call or
video call is not available. During a video
call, making a voice call to another party is
not available. Also, if the other party's phone
is not compatible with video call, or during
a voice call, making a video call is not
available.
Normal calls are restricted by access
●
control.
Appears when normal voice call service is
hard to receive because communication
lines are busy.
All calls are restricted by access control.
●
Appears when normal/emergency voice
call service is hard to receive because
communication lines are busy.
Restricted access changed
●
Appears when the voice service or data
service is not received.
SIM card is locked
●
Enter your PIN code (P.183) correctly.
SIM card is PUK-locked
●
Enter your PUK (PIN Unlock Key) (P.184)
correctly.
PIN lock disable code is locked.
●
PIN Unlock Key is locked. Please contact a
docomo Shop.
224
Appendix/Index