Sony Xperia XZ2 Series Troubleshooting Manual
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Also See for Xperia XZ2 Series:
- Instruction manual (256 pages) ,
- Manual (209 pages) ,
- User manual (116 pages)
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Why doesn't the touchscreen react to small finger movements? (Xperia
XZ2 series)
You might experience that the touchscreen does not react to touch when using narrow
movements or swipes.
This is improved in software build number:
51.1.A.4.265 or higher for Xperia XZ2 and Xperia XZ2 Compact.
52.0.A.3.126 or higher for Xperia XZ2 Premium.
Tip: To check your device's current software version, find and tap Settings > System > About
phone > Build number.
Tap or click for information about new software updates for
or
Xperia XZ2
Premium.
Note! Software updates are released at different times depending on the operator, market, region
or country. Therefore, we cannot give you an exact date for when a specific update will be
available for your device. In addition, network operators and specific markets may choose not to
use the updates for specific models.
Affected Xperia devices
Xperia XZ2
Xperia XZ2 Compact
Xperia XZ2 Premium
Affected software versions
51.1.A.4.225 or lower (Xperia XZ2 and Xperia XZ2 Compact)
52.0.A.3.84 or lower (Xperia XZ2 Premium)
Troubleshooting guide
Xperia
XZ2,
Xperia XZ2 Compact
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Summary of Contents for Sony Xperia XZ2 Series
- Page 1 Troubleshooting guide Why doesn't the touchscreen react to small finger movements? (Xperia XZ2 series) You might experience that the touchscreen does not react to touch when using narrow movements or swipes. This is improved in software build number: 51.1.A.4.265 or higher for Xperia XZ2 and Xperia XZ2 Compact. ...
- Page 2 If you have trouble charging your Xperia device, start by making sure that you are using an original Sony charger and a USB Type-C cable specifically intended for charging your device. Try to charge the device with a different USB cable connected to the USB port of a computer. If the device starts to charge, this may be a sign that the charger is not working properly.
- Page 3 3. Charge the device until a charging icon appears on the screen. 4. Turn on your Xperia device. It is recommended to back up and synchronise your important data with a Google account. Use the Xperia Companion computer application to perform a software repair to reset your device.
- Page 4 I cannot unlock my screen If you forget your screen lock PIN, password or pattern, you can reset your Xperia device using either the Find My Device app from Google or the Xperia Companion computer application. Read about the requirements and results of each option below, and choose the method that suits you best.
- Page 5 To repair the device software using Xperia Companion Before performing a software repair, make sure you know your Google account username and password. Depending on your security settings, you may need to enter them in order to restart the device after a software repair. 1.
- Page 6 If the problem occurs when your device is charging, make sure that you are using an original Sony charger and a USB cable specifically intended for charging your device. Other chargers may have a negative impact on the functionality of the touchscreen.
- Page 7 Carry out a quick test to assess the touchscreen functionality on your Xperia device. To carry out a test Find and tap Settings > Support . 1. Select the Tests tab and choose a test from the list. 2. Follow the instructions to carry out the test, then tap YES or NO depending on whether you passed the test or not.
- Page 8 My device freezes or applications suddenly shut down Downloaded applications can cause your device to behave unexpectedly or affect its performance. Use Safe mode to check if any downloaded applications are causing the problem. In Safe mode , your device only starts with software and applications that were already installed when you purchased your device.
- Page 9 To back up and synchronise apps, phone settings, and call history 3. Find and tap Settings > System > Advanced > Back up . 4. Tap the switch to enable the function. Your app data, device settings, and call history will be backed up automatically.
- Page 10 Make a call to another phone to confirm that there isn’t a problem with the ear speaker of the phone you were calling when the problem arose. If possible, make a call with a different SIM card, to make sure that your current SIM card isn’t defective or old. If the suggested solutions do not work, try the following actions: ...
- Page 11 To back up your data using a computer 1. Unlock the screen of your device and connect your device to the computer using a USB cable. 2. On the computer, select which files to back up, then copy and paste or drag and drop the files to a location on your PC.
- Page 12 Make sure that your SIM card is working properly. Insert your SIM card in another device. If this works, it is probably your device that is causing the problem. In this case, contact the nearest Sony Mobile service centre. Search for a network from the device to check if any networks are available.
- Page 13 To restart your device Your device may fail to restart if the battery level is low. Connect your device to a charger and try restarting again. 3. Long press the power key. 4. In the menu that opens, tap Restart . The device restarts automatically. Make sure you have subscribed to use the internet over a mobile network.
- Page 14 4. Tap the switch to enable the function. Your app data, device settings, and call history will be backed up automatically. You can also enable backup from the settings menu in Google Drive. You can synchronise your app data, device settings, and call history automatically by logging in to the Google account used to synchronise data on your old device.
- Page 15 Contact your network administrator for further assistance. Make sure that you are using an original Sony USB Type-C cable specifically intended for your device and that it is properly connected to the device and computer.
- Page 16 It may take a few seconds before Wi-Fi is enabled. Remove any protective case from your device to see if the Wi-Fi signal strength improves. Restart the router. Check that your router is Wi-Fi certified. Your device is Wi-Fi certified, so if the router isn’t, the devices may not communicate properly.
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Page 17: Usb Cable
To back up your data using a computer 0. Unlock the screen of your device and connect your device to the computer using a USB cable. 1. On the computer, select which files to back up, then copy and paste or drag and drop the files to a location on your PC. - Page 18 Use USB for setting under USB Preferences . To set Use USB for to File transfer Make sure that you are using an original Sony USB Type-C cable specifically intended for your device and that it is properly connected to the device and computer. ...