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OpenScape Desk Phone CP200/CP205 OpenScape Business User Guide HFA A31003-C1000-U109-2-7619...
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General information General information About this manual This User Guide is intended to help you familiarize yourself with the OpenScape Desk Phone and all of its functions. It contains important informa- tion on the safe and proper operation of the OpenScape Desk Phone. These in- structions should be strictly complied with to avoid operating errors and ensure optimum use of your telephone.
General information Displays for describing operation € μ The keys required for an action, such as and the associated display text are illustrated in the column highlighted on the left. The action is described in the main column on the right. The operating steps are not always illustrated in full in order to improve the leg- ibility of the user guide.
General information Intended use The OpenScape Desk Phone phone is a desktop or wall-mounted unit designed for voice transmission and for connection to a LAN. Any other use is regarded as unintended. Telephone type The identification details (exact product designation and serial number) of your telephone can be found on the underside of the base unit.
Getting to know the OpenScape Desk Phone CP200/CP205 Getting to know the OpenScape Desk Phone CP200/CP205 The following sections describe the most frequently used controls and displays. The user interface of the phone...
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Getting to know the OpenScape Desk Phone CP200/CP205 You can make and receive calls as normal using the handset. The display permits intuitive operation of the phone (two-lines). Incoming calls and new voicemails are visually signaled via the Notification LED. You can customize your telephone by assigning phone numbers and functions to the programmable keys.
Getting to know the OpenScape Desk Phone CP200/CP205 Display Your OpenScape Desk Phone CP200/CP205 comes with a black-and-white LCD display. Adjust the contrast to suit your needs ( page 20). Idle mode If there are no calls taking place or settings being made, your OpenScape Desk Phone CP200/ CP205 is in idle mode.
Getting to know the OpenScape Desk Phone CP200/CP205 Programmable function keys Your OpenScape Desk Phone CP200/CP205 has four fixed function keys (with LED), which you can reprogram with different functions or phone numbers at any time. The icons represent the following functions: •...
Getting to know the OpenScape Desk Phone CP200/CP205 Dialpad You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. Press to delete digits (only if en-bloc dialing is enabled). In situations where text input is possible, for example when entering the user password, you can also use the dial keys to enter text in addition to the digits and special characters mentioned.
Getting to know the OpenScape Desk Phone CP200/CP205 Mailbox Depending on your communication platform and its configuration (consult your Administrator), you  can use the key to access messages from services in addition to messages received. Messages You can send short text messages to individual internal stations or groups. In idle mode page 14) the following signals alert you to the presence of new messages: ...
Getting to know the OpenScape Desk Phone CP200/CP205 Call list If you are unable to accept an external or internal call, the call attempt is stored in the caller list. Answered calls can also be saved (contact your Administrator). Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp. The oldest entry not yet deleted in the list is displayed first.
Getting to know the OpenScape Desk Phone CP200/CP205 Ports on the underside of the phone Power supply unit (if necessary) Network switch Country-specific cable Headset Handset Service interface Using network ports more efficiently The OpenScape Desk Phone CP200/CP205 has a built-in Ethernet switch. This means that you can also connect a PC with a LAN port to the LAN directly via the phone.
Telephone:settings Telephone:settings Display Adapt the display of your OpenScape Desk Phone CP200/CP205 to suit your personal requirements. Setting contrast The display has eight contrast levels that you can set according to your light con- ditions. " Press the key in idle mode page 14.
Telephone:settings Adjusting the ringer tone " Press the key in idle mode page 14. Select and confirm the option shown. Ringer tone? " Keep pressing the keys until the desired tone is set. Save Adjusting the attention ring volume You receive an attention ring, for example, when a second call is imminent page 48.
Telephone:settings Call settings Preventing and allowing call waiting (automatic camp-on) If this function has been configured (ask your Administrator), you can prevent or allow a second call page 48 from being signaled by automatic camp-on during an ongoing call. Open the menu page 18.
Telephone:settings Deactivating the door opener Open the menu page 18. Select and confirm the option shown. #89=Door opener off? Configuring a speed-dial key You can program the keys with ten frequently used phone num- bers. How to use the speed-dial keys is described on page 39.
Telephone:settings Activating/deactivating the night answer service When night answer mode is active, for example during a lunch break or after of- fice hours, all external calls are immediately forwarded to a specific internal tele- phone (night station). The night station can be defined by the Administrator (= standard night answer service) or by you (= temporary night answer service).
Telephone:settings Programming the function keys You can program frequently used functions, phone numbers or procedures onto the function keys on your OpenScape Desk Phone CP200/CP205. Configuring function keys A list of all available functions is displayed, see the overview page 26. ...
Telephone:settings Overview of functions The available functions depend on your configuration. If a function is ñ missing, consult your Administrator. Saved function LED display Call forwarding, Forwarding - trunk, Forward Line Key, Night Service, Do not disturb, Lock telephone, Absence text, Silent ringing, HF answerback on/off, Hunt group join/leave, Caller ID suppression, Call wait.term., Wait- ing tone off, Ring Transfer, Recording, Door opener on/off, Ringing group on, Shift Key, UCD (Available on/off, Wrap up), Night answer on/off, Priva-...
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Telephone:settings Trunk group key: At least one line is free. All lines in this trunk group are busy. ¤ View call charges: No chargeable calls have been set up since the last check. Chargeable calls have been set up since the last check. ¤...
Telephone:settings Programming a procedure key Phone numbers and functions that require further input, i.e. which contain sev- eral operating steps, can be saved on a key on your telephone. The Administra- tor must have granted the appropriate authorization. For example the function “Associated serv.” page 76 together with the re- ...
Telephone:settings Configuring selected dialing keys Open the menu page 18. Select and confirm the option shown. *91=Prog. feature key? Press one of the four keys you want to program. Confirm the option shown. Change feature? Confirm the option shown. Repdial key? Enter the phone number.
Making calls Making calls It is strongly advised to read the introductory chapter "Getting to know the OpenScape Desk Phone CP200/CP205“ page 12 to gain a better un- derstanding of the steps described here. Receiving calls Your Administrator can adjust the ring cadence for external and internal ñ...
Making calls If a call cannot be rejected, your telephone will continue to ring. The message "currently not possible" is displayed (e.g. in the case of recalls). Picking up a specific call for your colleague You hear another telephone ring. Open the menu page 18.
Making calls Accepting calls from the entrance telephone and opening the door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (contact your Administrator), you can acti- vate the door opener, enabling visitors to open the door themselves by entering a 5-digit code (using a DTMF transmitter or the keypad installed).
Making calls Turning the microphone on and off To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the hands- free microphone (see page 12). ...
Making calls Making calls Off-hook dialing Lift the handset. Internal calls: Enter the phone number. External calls: Enter the external code and the phone number. The called party does not answer or is busy: Replace the handset. On-hook dialing Internal calls: Enter the phone number. External calls: Enter the external code and the phone number.
Making calls Correcting phone numbers entered A phone number can only be corrected as it is being entered. Phone num- bers stored for number redial, for example, cannot be corrected. Select and confirm the option shown. Delete number? The last digit entered in each case is deleted. Enter the required digit(s).
Making calls Dialing with selected dialing keys Prerequisite: You have saved a phone number on a selected dialing key page 29. Press the key with the saved phone number. Party B If the phone number is saved on the second level, press the shift key first. You can press the selected dialing key during a call and automatically ini- tiate a callback page 49.
Making calls Using the caller list Detailed information, as well as a sample display entry are provided on page 18. Retrieving the caller list Prerequisite: The Administrator has set up a caller list for your tele- ñ phone. Press the illuminated key to open the call list. Þ...
Making calls Calling a subscriber from the internal system phonebook The internal system phonebook of your communication system contains all phone numbers and system speed-dial numbers assigned to a name. Consult your Administrator to find out if one was configured for your system. Prerequisite: Names have been assigned to the phone numbers stored in the system.
Making calls Making calls using system speed-dial numbers Prerequisite: You know the system speed-dial numbers (consult your Adminis- trator). Open the menu page 18. Select and confirm the option shown. *7=Use speed dialing? Enter a three-digit speed-dial number. Suffix dialing if nec.
Making calls Automatic connection setup (hotline) If this function is configured (consult your Administrator), the system automati- cally sets up a connection to a preset internal or external destination. Lift the handset. Depending on the setting, the connection is either set up immediately or only after a preset period of time.
Making calls Viewing and editing incoming messages Pay attention to the notes on page 17. È The LED lights up. Press the key shown. Confirm the option shown. Display Messages? The sender's caller ID appears on the display. Confirm the option shown. Display text? The text message appears on the display.
Making calls Deleting absence text € Open the idle menu page 14. Select and confirm the option shown. Absence text off? Assigning a phone number (not for U.S.) If this function has been configured (consult your Administrator), you can selec- tively assign a specific number (DID number) to your telephone before making an external call.
Making calls Forwarding calls Using variable call forwarding You can immediately forward internal or external calls to different internal or ex- ternal telephones (destinations). (External destinations require special configu- ration in the system.) When call forwarding is active, a special dial tone sounds when you lift the handset.
Making calls Using call forwarding no reply Calls that are not answered after three rings (=default, can be adjusted by the Administrator) or that are received while another call is ongoing can be automat- ically forwarded to a specified telephone. Open the menu page 18.
Making calls Using callback You can request a callback if the internal station called is busy or if nobody an- swers. This also applies for external calls via exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback •...
Making calls Viewing and deleting a saved callback € Open the idle menu page 14. Select and confirm the option shown. View callbacks? Select and confirm to display additional entries. Display next? Deleting a displayed entry Confirm the option shown. Delete? Ending retrieval Select and confirm the option shown.
Making calls During a call Switching to speakerphone mode Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then release the key and continue the call U.S. mode If the country setting is set to U.S. (consult your Administrator), you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode.
Making calls Using call waiting (second call) You can still be reached by a caller even if you are already conducting a call. An advisory tone and the message “From: <x>” on the display alert you to the sec- ond call. You can ignore or accept the second call.
Making calls Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. Confirm the option shown. Enquiry? Calling a second party: Enter the phone number of the party to whom you want to transfer the call. Select the number from the caller list, see page 37.
Making calls Parking a call You can park up to ten internal and/or external calls. Parked calls can be dis- played and picked up on another telephone. This feature is useful if you want to continue a call at another phone for example. Prerequisite: You are conducting a call.
Making calls Conducting a conference call In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. You can only add parties to or remove them from a conference if you initi- ated the conference.
Making calls Removing parties from the conference Select and confirm the option shown. The first party is displayed. View conf parties? Confirm as often as required until the desired party appears. Next? Select and confirm the option shown. Remove party? Leaving a conference Select and confirm the option shown.
Making calls in the team/executive/secretary configuration Making calls in the team/executive/ secretary configuration If configured (consult your Administrator), you belong to a team of subscribers with multiple lines. Your phone features trunk or line keys (MULAP keys) page 54. Lines A distinction is made between primary and secondary lines.
Making calls in the team/executive/secretary configuration Line/trunk keys The programmable keys on multi-line phones function as line or trunk keys. Ev- ery key programmed as a line key (key label: TransferTrk) corresponds to one trunk with the result that you can configure up to four trunks in OpenScape Desk Phone CP200/CP205.
Making calls in the team/executive/secretary configuration Placing a call on hold on a line key and retrieving the held call Prerequisite: You are conducting a call via one of your group's trunks. Holding Ä Press the "Hold" key. if nec. Replace the handset.
Making calls in the team/executive/secretary configuration MULAP privacy release If configured (consult your Administrator), you can program a key on your phone with the function "Privacy Release" page 25. If you program this key, you do not have to use the menu to set up a conference. Your team partner only has to press the flashing line key associated with your trunk on his or her phone to immediately join the conference.
Making calls in the team/executive/secretary configuration Direct destination selection keys Each team member has a direct destination selection key for every other team member. This means that each team member can be reached directly by other team members at the touch of a button. In contrast to a name key, a DDS key indicates the status of the other extension via the LED.
Making calls in the team/executive/secretary configuration Calling a team member directly Press the DDS key. Party B If the team member you wish to reach is conducting another call, the DDS key ¤ Party B on your telephone lights up. You can also make calls in this case if the call wait- ing function is permitted for the other member of the team (automatic camp on).
Making calls in the team/executive/secretary configuration Enter the required trunk number. 12345: ... Confirm the trunk number. 1=all calls Select and confirm the option shown. 2=external calls only Select and confirm the option shown. 3=internal calls only Select and confirm the option shown. Enter the destination phone number.
Making calls in the team/executive/secretary configuration Transferring calls directly to the executive phone Normally, all calls for the executive are audibly signaled only by the secretary phone. You can set audible signaling so calls are only signaled acoustically by the ex- ecutive phone or by a second phone assigned to it.
Group call/hunt group Group call/hunt group If configured (consult your Administrator), your telephone is part of a team. The team consists of internal phones that are able to use certain functions. Activating/deactivating a group call Special features must be taken into consideration if your telephone oper- ates with system networking via LAN page 79! ...
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Group call/hunt group Confirm the option shown. The next group/trunk number is displayed with a Next? group name. Select and confirm the option shown. Leave hunt group? The audible tone for the group/trunk displayed is deactivated. Select and confirm the option shown. Join hunt group? The audible tone for the group/trunk displayed is activated.
Group call/hunt group Picking up a call for another member of your team You can use your own telephone to pick up calls for other telephones in your team, even while on a call (call pickup groups; consult your Administrator). In contrast to the DDS function, you do not need to have programmed a DDS key in this case, see Seite 57.
Group call/hunt group Uniform Call Distribution (UCD) If configured (consult your Administrator), you may belong to a group of users (agents), to which calls are distributed. An incoming call is always assigned to the agent idle the longest. Logging on and off at the beginning and end of your shift Open the menu page 18.
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Group call/hunt group Requesting and activating wrap-up time You can request/activate wrap-up time to ensure you have enough time to wrap up the last call. Your phone is excluded from call distribution for a set period or until you log back on. Open the menu page 18.
Privacy/security Privacy/security Turning silent ringing on and off If you do not wish to take calls, you can activate the ringer cutoff or silent ringing function. Calls are only identified by one ring signal and they are shown on the display.
Privacy/security Caller ID suppression You can prevent your phone number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it. Activating € Open the idle menu page 14. Select and confirm the option shown. Suppress call ID? Deactivating €...
Privacy/security Locking another telephone to prevent unauthorized use If configured (consult your Administrator), you can lock and unlock other tele- phones to prevent unauthorized access. If a phone user locks his or her phone and forgets the PIN code, you can use this function to unlock the phone again.
Other settings and functions Other settings and functions Call charges Displaying call charges (not for U.S.) For the current call: If you want to display call charges as they occur during a chargeable call, ñ your Administrator must request this option from the network operator. Call charge display must be requested from the network operator and configured by the relevant Administrator.
Other settings and functions Displaying call charges for another telephone (not for U.S.) If configured (consult your Administrator), you can also display and print infor- mation on chargeable calls for other phones. Prerequisite: You have programmed the function "View call charges" on a key page 25.
Other settings and functions Dialing with call charge assignment You can assign external calls to certain projects. Prerequisite: Your Administrator has defined account codes for you. Open the menu page 18. Select and confirm the option shown. *60=Account code? Enter the account code.
Other settings and functions Appointment reminder function You can configure your phone to call you to remind you about appointments page 72. You have to save the required call times to do this. You can enter a single appointment that will take place in the next twenty-four hours or you can enter a daily recurring appointment.
Other settings and functions Using another telephone like your own for a call Other parties can temporarily use your phone like their own for an outgoing call. Open the menu page 18. Select and confirm the option shown. *508=Temporary Phone? Enter the phone number of the other user.
Other settings and functions If you want to move your connection from the first "guest telephone" to a second "guest telephone", log on to the second "guest telephone" in the usual fashion (see page 73). If you now log on to a different telephone with your PIN, without having logged off from the other telephone, you will be logged off automatically.
Other settings and functions Fax details and message on answering machine If a fax or answering machine is connected to your system and you have as- signed the "Fax details" function to a programmable key page 25, the key lights up when a fax or a message has been received.
Other settings and functions Activating functions for another telephone If configured (consult your Administrator), you can activate and deactivate the following functions for other phones (Associated serv.): • DND on/DND off, code 97/#97 page 66 • Forwarding on, code 13/#1 page 43 ...
Other settings and functions Using system functions from outside DISA (Direct Inward System Access) If configured (consult your Administrator), you can use an external phone like an internal station to set up an outgoing external connection via your OpenScape Business. You can also activate or deactivate the following system functions: •...
Other settings and functions Controlling connected computers/programs/ telephone data service If this function has been configured (contact your Administrator), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone. Prerequisite: You have set up a connection. Open the menu page 18.
Special networking functions Special networking functions If your telephone is operating in an environment in which multiple OpenScape Business are interconnected, you are conducting a call via the network. In this instance, you must note certain particularities for some functions. These are described in this section.
Special networking functions Setting up "follow me" call forwarding You can activate/deactivate call forwarding page 43 for your phone from other phones in the network. € Open the idle menu page 14. Select and confirm the option shown. DISA internal? (DISA) phone number of your OpenScape Business.
Special networking functions Using night answer If authorized (contact your Administrator), you can also define telephones in oth- er OpenScape Business systems as the night answer destination page 24. € Open the idle menu page 14. Select and confirm the option shown. DISA internal? Enter the (DISA) phone number of the OpenScape Business to which the night answer phone is connected.
Special networking functions Ringing group You can have calls for your telephone signaled audibly at external telephones or at telephones in other OpenScape Business systems page 63. Saving, displaying and deleting telephones for the ringing group Open the menu page 18.
Testing the phone Testing the phone Testing the phone's functionality You can test your phone's functionality. Prerequisite: The phone is in idle mode. Open the menu page 18. Select and confirm the option shown. *940=Phone test? If everything is functioning correctly: •...
Fixing problems Fixing problems Responding to error messages Possible causes: Incorrect entry. Station number is incorrect. Possible reactions: Enter correct station number. Possible causes: Access denied. Locked function selected. Possible reactions: Apply to the Administrator for authorization for relevant function. Possible causes: Feature not available.
• With a computer via the Internet: You can find the online labeling tool with the user interface at http://wiki.unify.com/wiki/KLT. • Select the appropriate key labeling tool in your language. You can use the tool online via the browser or you can download it for local use.
Index Index Call waiting allowing ..............22 preventing ............. 22 Call waiting (camp-on) answering ............. 48 Call waiting tone on/off ..........22 Absence text ............41 Callback ..............45 deleting ..............42 Caller ID suppression ..........67 Activating door opener ..........32 Caller list, using ............
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Index Editing a dialed number ........... 34 Keys Editing phone number ..........34 assigning ............... 25 En-bloc dialing ............34 programming ............25 Entrance telephone ..........32 External code ............34 LAN telephony ............79 Leaving Fax details ..............75 absence text ............
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Index Open listening ............47 Radio paging equipment (PSE) ......53, 78 Opening a door ............32 Receiving calls ............30 OpenScape Desk Phone IP 35 G Receiving volume ............. 20 speakerphone Redialing adjusting the room acoustics ......21 from caller list ............37 notes ..............
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Index Telephone Unanswered calls ............. 18 locking ..............67 Uniform call distribution ..........64 locking another phone ........... 68 Using Ethernet switches .......... 19 locking/unlocking ........... 67 Using network ports more efficiently ......19 locking/unlocking centrally ........68 using another phone like your own ....... 73 Telephone data service ..........
Overview of functions and codes (alphabetical) Overview of functions and codes (alphabetical) The following table lists all available functions, as shown on the display. Any programmed func- tions (consult your Administrator) can be activated interactively (select and confirm) or via the Pro- gram/Service menu (select and confirm or enter a code).
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Overview of functions and codes (alphabetical) ... In- ... via ter- Service Functions ... using actively page 18 (=display) μ€ μ€ Code Speaker call HF answerback on HF answerback off DISA DISA internal Discreet Call Shift Key (Layer) Phone test Trace call Temporary Phone Join hunt group...
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Overview of functions and codes (alphabetical) ... In- ... via ter- Service Functions ... using actively page 18 (=display) μ€ μ€ Code Mobile Login Log on *9419 Night answer on Night answer off Park a call Retrieve calln Page Answer page (not for U.S.) Account code Enquiry...
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Overview of functions and codes (alphabetical) ... In- ... via ter- Service Functions ... using actively page 18 (=display) μ€ μ€ Code Pickup - directed Pickup - group Accept call Forwarding on 1=all calls 2=external calls only 3=internal calls only Forwarding off CFNR on CFNR off...
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how to delete all call forwarding