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Service
10
Service
EN
EN
If you need help solving a technical problem with one of our KACO products, please contact our service hotline.
Please have the following information ready so that we can help you quickly and efficiently:
•
Device name / serial number
•
Date of installation / Start-up report
•
Fault message shown on the display / Description of the fault / Did you notice anything unusual? / What has
already been done to analyse the fault?
•
Module type and string circuit
•
Consignment identification / Delivery address / Contact person (with telephone number)
•
Information about the accessibility of the installation site. Any additional costs arising from unfavourable struc-
tural or mounting conditions shall be billed to the customer.
You can find the following items and other information at our web site http://www.kaco-newenergy.com/:
•
our current warranty conditions,
•
a complaint form,
•
the option for registering your device with us. In this manner, you can assist us in providing you with the quickest
service possible.
Note: The maximum length of the warranty is based on the currently applicable national warranty conditions.
Service hotline
Inverter
Data logging and accessories
Customer Service
Page 62
Technical troubleshooting
+49 (0) 7132/3818-660
+49 (0) 7132/3818-680
Monday to Friday 08:00 a.m. to 12:00 p.m. (CET) and 01:00 p.m. to 5:00 p.m.
Technical consultation
+49 (0) 7132/3818-670
+49 (0) 7132/3818-690
Operating instructions KACO blueplanet 50.0 TL3 S/Basic/M/XL
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Troubleshooting
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