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Xerox AltaLink B8045 Installation And Configuration Manual page 63

Xerox altalink series smart card
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Problem
The passcode entered was incorrect.
Authentication failed. There is a
problem with your card that is pre-
venting successful login.
Authentication failed because the
device was unable to access the re-
mote server, Domain Controller, or
the authentication sequence failed.
The number of attempts were ex-
ceeded.
Server Certificate Failed. Authentica-
tion failed because the remote serv-
er, Domain Controller, certificate was
not found, is invalid, is expired, or
was revoked.
Card reader not detected.
Xerox
®
AltaLink
®
Series
Smart Card Installation and Configuration Guide
Possible Cause
Incorrect PIN was entered.
Caution
Consecutive incorrect entries can
lead to your card being locked.
Certificates cannot be read from the
card.
Domain Controller IP Address or Host
Name is incorrect.
Incorrect Domain.
Network error.
Card was locked due to failed login
attempts.
This problem usually occurs because
the device does not trust the certific-
ates on the Smart Card.
The card reader was disconnected.
Troubleshooting
Solution
Carefully re-enter the PIN.
Contact the Registration Authority
to reload the certificates or get a new
card.
Verify that the server address is
entered correctly.
Verify that the Domain was con-
figured properly.
Check that the network cable is con-
nected firmly.
Contact the Registration Authority
to reset the PIN or to get a new card.
• Ensure that all the chain of trust
certificates are imported on the
device.
• Check the Operators Smart Card
Smart Card to see which Root CA
and Intermediate CA issued the
Smart Card certificates.
• Verify that the card reader is
connected properly .
• If you suspect the reader has
failed, swap with a known work-
ing reader.
4-3

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