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Grandstream Networks GXV3350 User Manual

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Grandstream Networks, Inc.
GXV3350
User Guide

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Summary of Contents for Grandstream Networks GXV3350

  • Page 1 Grandstream Networks, Inc. GXV3350 User Guide...

  • Page 2: Product Overview

    Android tablet to offer an all-in-one communications solution. This IP video phone delive experience through its’ 5 inch 1280×720 capacitive touch screen, tiltable camera, HDMI output, dual microphones and support for 720p HD video. The GXV3350 ports with PoE/PoE+, integrated Wi-Fi and Bluetooth support.

  • Page 3: Getting Started

    Storage: -10oC to 60oC Humidity Humidity: 10% to 90% Non-condensing GXV3350 phone, handset with cord, base stand, universal power supply, network Package Content cable, quick installation guide, brochure, GPL license FCC: Part 15 Class B; Part 15 Subpart C(15.247); Part 15 Subpart E(15.407); Part 68 HAC IC: RSS-247;...

  • Page 4: Equipment Packaging

    Table 3: Equipment Packaging Figure 1: GXV3350 Package Content Note: Check the package before installation. If you find anything missing, contact your system administrator. Description of the GXV3350 Front View Figure 2: GXV3350 Front and GBX20 Extension Module Front Item Name Description...

  • Page 5: Back View

    Tap to make all kinds of call, like speed dial, BLF and so on Turn Last Page Turn last page Turn Next Page Turn next page Table 4: GXV3350 Front View Back View Figure 3: GXV3350 Back View Item Name...

  • Page 6: Using The Phone Stand

    Figure 4: Phone Stand on GXV3350 NOTE: The 2 positions of the Phone Stand for GXV3350: One angle is 49.5°, and the other is 44.5°, between the device LCD interface and the horizontal plane. Using the Slots for Wall Mounting (Wall Mount *Sold Separately) 1.
  • Page 7 To set up the GBX20 with the GXV3350, please follow the steps below: 1. On the back of the GBX20 and the GXV3350 there are slots for connector plate. Attach the connector plate between the slots for the GBX20, Apply the screw securely tighten the connector plate to the GBX20 (see figure below).

  • Page 8: Cleaning The Phone

    The GBX20 can be configured via the web GUI of the GXV3350 connected. After successfully configured, press LEFT and RIGHT button on the GBX20 and users c Programmable Keys’ status in different pages. For more information on installing, connecting and configuring the GBX20 with GXV3350, please refer to the GBX20 user manual in https://www.grandstream.co...

  • Page 9: Desktop Menu

    To fully manipulate the GXV3350 capacitive touch screen, use your fingers to operate the following on the GXV3350 icons, buttons, menu items, onscreen keybo Figure 11: GXV3350 Finger Gestures on the Touch Screen Slightly touch the screen with fingertip to initiate menu, options or applications. For example, to select items on the screen (e.g., setting options, apps etc.); to pr (e.g., “End”...
  • Page 10 5 incorrect attempts countdown timer is starting. Add Widget to Desktop The GXV3350 provides widgets like account bar, clock, contacts etc. Users could conveniently add those widgets to the desktop as preferred. To add a widget: 1. Press the Menu key or long press on an empty space on the idle screen and select “Widgets”.
  • Page 11 Open Gallery application and tap on the picture to preview. Touch and drag the picture to adjust the frame that will be used as wallpaper. Then tap on “Set Wall selected area of the picture as wallpaper. Wallpapers On the right side of the Wallpaper menu of the GXV3350. Select the picture from the default wallpapers available to preview and then tap on “Set wallpaper”. Note...
  • Page 12 Figure 19: GXV3350 Choose Wallpaper Set Programmable Key Widget On the GXV3350 desktop, touch and press on an empty spot for about 2 seconds or press menu key and select Widgets to display available choices, Long p Programmable key widget to add It to the desktop (users can choose from multiple sizes; 1xN, 2xN or 3xN).
  • Page 13 Dial Prefix Speed Dial Transfer Dial DTMF Intercom Multicast Paging Speed Conference BLF Offline BLF Busy BLF Online Call Park Offline Call Park Busy Call Park Hold Call Park Online SCA Call Park Offline SCA Call Park Busy SCA Call Park Hold SCA Call Park Online SCA account SCA Account Busy...

  • Page 14: Idle Screen

    Idle Screen Switch Idle Screens The GXV3350 supports multiple idle screens by sliding the screen horizontally. On the GXV3350 screen, slightly touch an empty area and slide to the left or right switch between different idle screens. Figure 26: GXV3350 Switch Idle Screens...
  • Page 15 Use the Status Bar The status bar on the top of the GXV3350 screen provides visual notifications for the system settings and status, as well as quick access for important system set the GXV3350 idle screen, slowly slide down from the top to the bottom of the screen as the following figure shows.
  • Page 16 For more information about specific features in the notification bars, you can press the bottom right of the feature in question. Figure 33: GXV3350 Top status Bar – Get more information For example, you can see the available Wi-Fi Networks.
  • Page 17 Network connected via Ethernet cable. Trying to connect to the network via Ethernet cable. Network disconnected via Ethernet cable. Handset is off hook. Speaker is being used. (x) RJ9 headset is connected. Wi-Fi is enabled and still not connected. Wi-Fi is enabled and still not connected. Wi-Fi network is available.
  • Page 18 Call forward is set up. PPPoE is connected. PPPoE is not connected. Warning message. Table 8: GXV3350 Status Bar Notification Icons System Settings in Status Bar Slide down the top status bar and select System Settings. Users will see the following settings.
  • Page 19 4. Wait for the LED in the upper right of the phone to light up in Green, then about 2 seconds later press the both keys “3” and “ * ” at the same time, it will go process.  5. The GXV3350 will start upgrading and display the upgrading process in the screen. 6. Wait until the upgrading is done.

  • Page 20: Use The On-Screen Keyboard

    3. The LCD screen will display “Factory reset, please wait”. 4. The GXV3350 will reboot with factory default settings. Use the On-Screen Keyboard The GXV3350 onscreen keyboard can be activated by tapping on an input field. English Keyboard This is the default keyboard on GXV3350.

  • Page 21: Make Phone Calls

    Use the Message Waiting Indicator The GXV3350 message waiting indicator LED is on the upper right corner of the device. It could notify the users with different messages and status of the phone status description below. The priority for the LED indicator is from high to low in the following table.

  • Page 22: Configure Sip Account

    To register a SIP account, users can access phone’s LCD menu��Settings��Advanced ��Account Settings Or users could log in the GXV3350 web GUI��Account page to fill in the necessary registration information, i.e., Account active, Account name, SIP Server, SIP U ID, SIP Authentic Password, etc. Once the correct information is entered and saved, the account registration status will show on the main screen.
  • Page 23 GUI��Account��Call Settings. GXV3350 allows users to press # key as SEND key. This behavior can be disabled via option “Use # as Dial Key” under web GUI��Account��Call Settings. GXV3350 allows users to press # key as REDIAL key. This behavior can be disabled via option “Use # as Redial Key” under Web GUI��Account��Call Settings.

  • Page 24: Direct Ip Call

    Both phones can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ). To make a direct IP call, please follow the steps below: 1. Directly enter the 192*168*xxx*xxx through the Number Buttons in the idle screen to bring up dial screen on GXV3350. 2. Set the call mode as “IP Call”.
  • Page 25 Users could select the Video Display Mode on phone’s Web UI��Phone Settings��Video Settings. Set the video display mode to “Original proportion“, “Cut proportio black margin proportionally“. If set to “Original proportion“, the phone displays video in its original proportion. If the video display proportion is different from the one on the phone, the ph compress video to display it.

  • Page 26: Multiple Calls/Call Waiting

    Call Progress Status During an active call if Home Button is pressed, the phone will go back to the home screen and the call-in-progress status will be shown on the GXV3350 status bar it will go back to call screen.

  • Page 27: Call Recording

    1. During the call, users could record the conversation to the phone by tapping on “Record” 2. If need to stop the recording, tap on “Stop Recording” 3. The recording files can be retrieved from the GXV3350 Web GUI→Applications→Recording. Figure 56: GXV3350 Call Recording Note Users can configure the recording mode via Web GUI→Phone Settings→Call Settings→Record Mode.
  • Page 28 Pre again to unmute the call. Figure 59: GXV3350 Call Mute Turn on Video during Audio Call Users could establish audio call first and then turn on video or accept video request during the call if the other party supports video call as well.
  • Page 29 Figure 61: Accept Video During Audio Call If the GXV3350 receives video request during the audio call, a message “Accept video?” will be prompted. Select “Accept” to establish video during the call. If the Feature is not enabled on GXV3350, the “Video On” option on GXV3350 will be hidden during the audio call. However, if the GXV3350 receives video request du users could tap to accept the video request.

  • Page 30: Call Transfer

    Switch Audio Channel During Call GXV3350 allows users to switch among handset, speaker or headset(RJ9 headset, Plantronics EHS headset and Bluetooth headset) when making calls. Onho handset; press the Headset button to switch to headset; press the Speaker button to switch to speaker.

  • Page 31: Attended Transfer

    1. Enter the transfer target number, and then press the “Transfer” soft key on the right. 2. Before transfer target answers the call, GXV3350 hears the ringback tone, and the touch screen prompts shown as below. Users could tap on “Cancel” to can on “End”...
  • Page 32 5. Select transfer mode as “Attended” in the transfer mode bar and tap on the call on hold such as to transfer the call. 6. The call will be transferred, and GXV3350 will hang up the call. Figure 70: Attended Transfer...

  • Page 33: Way Conference

    There are three ways to initiate a conference call. Initiating conference from dial screen 1. Bring up the dial screen using one of the methods described previously [Figure 42: GXV3350 Dial Screen]. 2. Enter the extension number then press on it on the left panel of the screen Figure 73: Add Conference Members from Dial Screen 3.
  • Page 34 1. Repeat the above steps to add more parties into the conference. The following figure shows a 3-way conference established. Figure 77: 3-Way Conference Call Established Note Every time a conference participant joins or exits the conference when using Full screen, a notification will appear in order to make the GXV3350 host aware of the particip the conference.

  • Page 35: Remove Party From Conference

    To end the conference, tap on to disconnect all the parties from the conference. GXV3350 will hang up the call. If the remote party hangs up the call itsel disconnected from the conference but other parties on GXV3350 will stay in the existed conference.

  • Page 36: Multicast Paging

    Conference feature, go to web GUI��Phone Settings��Call Settings��Call Features and set “Auto Conference” to “Yes”. To esablish call with auto conference when there are 1 or more calls on the GXV3350, simply tap on “Conf” button. All the calls on GXV3350 will be brought into Multicast Paging Multicast paging is an approach to let different SIP users to listen to a page from a common multicast IP address.
  • Page 37 Figure 83: UCM conference Menu Administrators could view/invite members, bridge conference, remove bridge, mute, unmute and lock the conference Figure 84: Conference Menu Options Conference Call Operations Click on to list all the users currently in the conference Figure 85: Conference’s members list Click on to invite other users into the conference room.

  • Page 38: Missed Call

    DND (Do Not Disturb) When DND is on, the incoming calls to the GXV3350 will be blocked for all registered accounts with a reminder ring produced. To turn on/off DND: 1. Touch and drag the status bar down on the GXV3350 idle screen.

  • Page 39: Voicemail/Message Waiting Indication

    When DND is on, all the incoming call logs will be saved in Missed. Voicemail/Message Waiting Indication When there is a new voicemail, the Message Waiting Indication (MWI) LED icon will blink in red on the upper right corner of the GXV3350 and will show up To retrieve the voicemail: 1.

  • Page 40: Call Features

    Figure 94: Call Forward – Time Based Call Forward on Busy / Call Forward No Answer / Call Forward on DND: The incoming call will be forwarded when the GXV3350 is busy or no answer af “Delayed Call Forward Wait Time (s)”, or if the phone is on DND mode then the call will be forwarded to the configured destination number.
  • Page 41 ● Dial *92 followed by the number to forward the call. The default timeout before the call is forwarded is 20 seconds. Cancel Delayed Call Forward. To cancel the delayed call forward: ● Dial *93. Table 11: GXV3350 Feature Code...

  • Page 42: Local Contacts

    Note: A reminder prompt is shown on the GXV3350 LCD screen when adding a number of contacts more than the allowed one (when importing contacts for ins Add Single Contacts 1.

  • Page 43: Import/Export Contacts

    Import/Export Contacts If the users have the GXV3350 phonebook file saved in local storage or external storage device that has been plugged into the GXV3350, the phonebook file can to the Contacts. There are two different formats supported for the phonebook file:”vcard”, and “xml”. Users could manually create contacts first and export the p vcard or xml format to take a look on the phonebook file.

  • Page 44: Download Contacts

    HTTP/TFTP/HTTPS server looking for file phonebook.xml. For more details about GXV3350 phonebook, please refer to the following link: https://documentation.grandstream.com/knowledge-base/gxv33xx-series-xml-phonebook-guide/ To download phonebook: 1. Make sure the GXV3350 can connect to the HTTP/TFTP/HTTPS server and the phonebook.xml file in correct format is downloadable from the HTTP/TFTP/HT 2. Open Contacts. 3. Tap on More on the upper right corner of the Contacts screen.

  • Page 45: Use Contacts

    Figure 102: GXV3350 Contacts – Search Contacts Use Contacts Once the contacts are added, users could navigate in the contacts list to make a call and manage the contacts furthermore. Make a Call to Contacts Scroll up/down to find the contact in the list and tap on to call this contact.

  • Page 46: Edit Contacts

    Figure 104: Add Contacts to Favorites Edit Contacts 1. Tap on a contact from the contacts list 2. Tap on to edit the contact. Send Contacts to Desktop Shortcut 1. Long press on the contact 2. Tap on Send to Desktop from the menu. Share Contacts via Bluetooth Users can share a single contact or a batch of contacts.

  • Page 47: Programmable Keys

    Note Users could increase the number of maximum contacts storage to more than 1000 contacts on GXV3350. Users may access the phone through SSH and change the P valu number (<=10000) to increase the default contacts storage. In this case, if users increase this default P value, the phone resource will be cost, and the phone performance...
  • Page 48 Figure 109: GXV3350 Programmable Key APP – Number List GBX20 Extension Boards GXV3350 also supports programmable keys with extension board (GBX20). Users can configure the programmable keys from Web GUI → Applications → Extensi For the details of how-to configuration information, please refer to GXV3350 Administration Guide.

  • Page 49: General Settings

    General Settings Extension Boards like GBX20’s give the GXV3350 even more flexibility and more options: Figure 109: Extension Boards – General Settings General Settings One Page Display Configures whether to enable one page display mode. If set to "Yes", each extension board only shows 20 programmable keys, so keys 1-80 will be displayed Mode boards.

  • Page 50: Audio Diagnostics

    Figure 113: Microphone diagnosis GXV3350 SETTINGS Users could access the GXV3350 Settings by taping on the icon Figure 114: GXV3350 Settings Users can find all the features and options that require configuration. Please, refer to the following table to have a clear idea about all the options available unde...

  • Page 51: Blocked Contacts

    The GXV3350 has blacklist support for users to manage incoming calls. To access blacklist, tap on “Settings” icon then under “Features”, access “Harassment Inte Blocked Contacts The blocked Contacts are the contacts that were added to the blacklist, the GXV3350 will block any calls coming from these contacts. To show the blocked conta from the Harassment Interception page.
  • Page 52 The blacklist can be added manually, from contacts, or from call history. Figure 117: GXV3350 Blacklist – Add Number to Blacklist 1. The following figure shows manually adding number to blacklist. Once Manually add option is selected, a window will be prompted for users to enter the p first field and name/note in the second field (optional).

  • Page 53: Dial Out From Call History

    Figure 119: Intercept Anonymous Calls CALL HISTORY The GXV3350 supports local Call history. Tap on idle screen to access Call history. The following figure shows the call history on the GXV3350. Figure 120: GXV3350 Call History Local Call History There are four different categories in the local call history. Users could tap on the icon on the top menu to access the corresponding call logs:...

  • Page 54: Delete Call History

    Figure 121: GXV3350 Call History – Options Delete Call History Delete the entire call history Users can delete the complete call history by pressing the directly afeter accessing the call history page. Delete a single call history entry Users can delete a single call history entry by pressing the entry for about 2 seconds to bring up the options then select Delete call history.
  • Page 55 The GXV3350 has built-in SMS application to send/receive message, if the SIP server and the other party support SMS message. Users can create, edit draft, dele storage status of SMS. Tap on from the phone’s desktop to launch SMS application.

  • Page 56: File Manager

    Users can verify the SMS Settings by pressing on “Settings” icon from the conversations screen. Storage Status: The SMS app supports up to 1000 messages, “storage status” helps users to verify the current number of messages on the GXV3350 and th still available.

  • Page 57: Move Files

    1. Open file manager and navigate to the directory of the file to be moved. Touch and press on the file for about 2 seconds until the options window pops up 2. Select the location to which you want to past the file and press on Figure 129: GXV3350 File Manager – Move Send Files The users can send a file via Bluetooth.

  • Page 58: Delete Files

    Figure 130: GXV3350 File Manager – Options Delete Files 1. Open file manager and navigate to the directory of the file to be deleted. Touch and press on the file for about 2 seconds until more options appear. 2. Scroll down and select “Delete”...
  • Page 59 Figure 133 ： GS Market – Onscreen Menu FTP SERVER The GXV3350 supports file transfer via FTP server. Once installed, users could access the GXV3350 file system from PC. In order to access FTP Server application, application screen �� File Manager, and click on the icon Figure 134: FTP Server –...
  • Page 60 CAMERA The GXV3350 has built-in Camera to support taking pictures and recording videos. The camera can be used for SIP video calls or video calls via 3 party applica Note: During SIP video calls or video calls via 3 party applications, the camera cannot be accessed to take pictures or videos.

  • Page 61: Take Picture

    Angle Adjustment On the back of the GXV3350 camera, users could scroll the wheel up/down to adjust the camera angle. If users scroll the camera all the way up until the icon status bar of the screen, the camera is turned off.

  • Page 62: View Pictures

    To access the Gallery, open the camera click on the square key on the right top corner of the camera sceen. Figure 143: Access to the Gallery Figure 144: GXV3350 Gallery On this page from the upper left corner, users can sort the pictures and videos by Album, Location or Time.

  • Page 63: Screen Saver

    Take picture/video Tap on on the upper right of the Gallery page to start taking pictures or videos using the GXV3350 built-in camera. Select multiple pictures Touch and press on one of the pictures for about 2 seconds until the picture is highlighted in blue.
  • Page 64 Figure 148: Network Image Path BROWSER GXV3350 browser could be used in a similar way as a PC-based web browser. Users can open web pages, bookmarks, view history, search …etc. Tap on th launch the Browser application. Note: The default page in the GXV3350’s Browser is Google Search.

  • Page 65: Action Url

    GXV3350 Administration Guide for more details about Value-added Service configuration. Once the configuration is done, the call from the door system is answered on the GXV3350 in full screen with the configured “Open” button to send the access p...

  • Page 66: Turn On/Off Wi-Fi

    Figure 153: Incoming call from GDS3710 door system The GXV3350 can be connected with the door system in two different ways, either using peering mode (without a SIP server) or through a SIP server. For more d following guide describing the steps to connect the GXV3350 to GDS3710: https://documentation.grandstream.com/knowledge-base/connecting-gds37xx-with-gxv33xx/...
  • Page 67 Figure 154: GXV3350 Connect to Wi-Fi 1. The previous steps allow the GXV3350 to connect the Wi-Fi network with DHCP setting by default. If it needs to be connected the Wi-Fi with static IP setting the setting window and tap to check the “Advanced options”. Then the window will show up the IP settings at the bottom. If the Static is selected, the syste user to input IP address, Gateway, Network prefix length and DNS 1 and DNS 2 addresses.

  • Page 68: Turn On/Off Bluetooth

    Change Bluetooth Device Name The GXV3350 uses “GXV3350_XXXXXY” as Bluetooth device name by default where “XXXXX” is the last 6 digits of the phone’s MAC address and the “Y” is the las device name will be visible to other devices when connecting them. Follow the steps below to change the name: 1.

  • Page 69: Unpair A Bluetooth Device

    3. Tap Additional settings and select “Visible to nearby Bluetooth devices” to make the GXV3350 phone visible to all nearby Bluetooth devices. 4. The GXV3350 scans and displays the IDs of all available Bluetooth devices in range. If the device you would like to pair with does not show up in the list (ava ensure that the other device is turned on and set to be discoverable.

  • Page 70: Ehs Headset

    USB Headset The GXV3350 supports the GUV3005/3000 headset. The GUV3000 and GUV3005 are HD USB Headsets that offer high-quality sound. Ideal for remote workers a environments, these USB headsets feature a noise cancellation microphone that minimizes background noise to provide crisp HD audio. The headset features m features such answer/end a call, volume adjustment and mute/unmute.

  • Page 71: Emergency Call

    Users could configure Emergency Call Numbers on GXV3350 Web GUI ��System Application��Contacts��General Settings, in order to still being able to call when the phone is locked. Emergency call interface can be accessed by tapping on “EMERGENCY” under the GXV3350 locked screen. Please, refer to the followin Figure 166: Emergency Access under GXV3350 Locked Screen Once “EMERGENCY”...

  • Page 72: Change Log

    Emergency Service. You must make additional arrangements to access Emergency Services. It is your responsibility to purchase SIP-compliant Internet telephone service, p the GXV3350 to use that service, and periodically test your configuration to confirm that it works as you expect. If you do not do so, it is your responsibility to purchase tra landline telephone services to access Emergency Services.
  • Page 73 Added call type icon in Call History app to indicate audio or video calls. [Dial a Number via Call History] Updated “No/Noise” button in Audio Diagnostics to two separate ones. [Audio Diagnostics] Added multicast intercom global switch in LCD widget. [Multicast] Updated button in attended transfer from “Blind”...

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