Grandstream Networks GXV3350 User Manual
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Grandstream Networks GXV3350 User Manual

High-end smart video phone
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Grandstream Networks, Inc.
GXV3350
High-End Smart Video Phone
User Guide

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Summary of Contents for Grandstream Networks GXV3350

  • Page 1 Grandstream Networks, Inc. GXV3350 High-End Smart Video Phone User Guide...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 Since this device has the HAC function, the earpiece is easy to absorb small, please take care to avoid scratching. If trouble is experienced with this equipment, please contact (Agent in the US): Company Name: Grandstream Networks, Inc. Address: 126 Brookline Ave, 3 Floor Boston, MA 02215, USA...
  • Page 4 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. P a g e GXV3350 User Guide Version 1.0.1.8...
  • Page 5 This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. P a g e GXV3350 User Guide Version 1.0.1.8...
  • Page 6 Transmitter must not be co-located or operating in conjunction wirh any other antenna or transmitter. The simplified EU declaration of conformity referred to in Article 10(9) shall be provided as follows: Hereby, Grandstream Networks, Inc. declares that the radio equipment type GXV3350 is in compliance with Directive 2014/53/EU.

  • Page 7: Table Of Contents

    Description of the GXV3350 ........................ 24 Front View ............................. 24 Back View ............................. 26 Connecting and Setting Up the GXV3350 ................... 28 Using the Phone Stand ......................... 28 Using the Slots for Wall Mounting (Wall Mount *Sold Separately) ..........28 Connecting the GXV3350 ........................
  • Page 8 Use the Status Bar ..........................41 Notifications in Status Bar ........................44 System Settings in Status Bar ...................... 46 Use the GXV3350 Keys ........................46 Keypad Shortcut Functions ......................47 Use the On-Screen Keyboard ......................48 Use the Message Waiting Indicator ..................... 49 MAKE PHONE CALLS ....................
  • Page 9 Send Contacts to Desktop Shortcut ..................... 94 Share Contacts via Bluetooth ....................... 94 Add Contacts to Blacklist ......................95 Add Group ............................ 95 Add contacts to Group ........................95 Contacts Storage Status ....................... 96 P a g e GXV3350 User Guide Version 1.0.1.8...
  • Page 10 PROGRAMMABLE KEYS .................... 97 Programmable Keys Application ......................97 GBX20 Extension Boards ........................98 GXV3350 SETTINGS ....................100 HARASSMENT INTERCEPTION ................102 Blocked Contacts ..........................102 Block History ............................102 Delete Block History ........................103 Edit Blacklist ..........................103 Intercept Anonymous calls ......................... 104 CALL HISTORY ......................
  • Page 11 Wi-Fi Settings Shortcut ....................... 135 Bluetooth ............................136 Turn On/Off Bluetooth ......................... 136 Change Bluetooth Device Name ....................136 Pair GXV3350 with a Bluetooth Device ..................136 Unpair a Bluetooth Device ......................137 Bluetooth Settings Shortcut ......................137 EHS Headset ............................. 139 USB Headset .............................
  • Page 12 Table of Tables Table 1: GXV3350 Features in a Glance ....................20 Table 2: GXV3350 Technical Specifications ....................21 Table 3: Equipment Packaging ........................23 Table 4: GXV3350 Front View ........................25 Table 5: GXV3350 Back View ........................26 Table 6: GBX20 Extension Module Packaging ................... 30 Table 7: GXV3350 Status Bar Notification Icons ..................
  • Page 13 Figure 24: Status Bar - More Options ......................42 Figure 25: GXV3350 Top Status Bar – Notification ..................42 Figure 26: GXV3350 Top status Bar - Get more information ..............43 Figure 27: GXV3350 Top status Bar – Wi-Fi ....................43 Figure 28: System Settings in Status Bar ....................
  • Page 14 Figure 66: Add Conference Members from Dial Screen 2 ................72 Figure 67: GXV3350 Conference Screen ....................73 Figure 68: GXV3350 Conference - Add Existing Call to Conference ............74 Figure 69: 3-Way Conference Call Established ..................74 Figure 70: Notification of joining the conference ..................75 Figure 71: Notification of exiting the conference ..................
  • Page 15 Figure 97: GXV3350 Contacts - Storage Status ..................96 Figure 98: GXV3350 Programmable Key APP – Add Number ..............97 Figure 99: GXV3350 Programmable Key APP – Add number from Contacts ..........98 Figure 100: GXV3350 Programmable Key APP – Number List ..............98 Figure 101: GXV3350 Settings .........................
  • Page 16 Figure 139: Incoming call from GDS3710 door system ................131 Figure 140: GXV3350 Connect to Wi-Fi ....................133 Figure 141: GXV3350 Connect to Wi-Fi-Show Advanced Options ............134 Figure 142: Wi-Fi - Add network ....................... 134 Figure 143: Wi-Fi Settings Shortcut ......................135 Figure 144: Wi-Fi Shortcut - Wi-Fi List ......................

  • Page 17: Document Purpose

    DOCUMENT PURPOSE This document describes how to configure the GXV3350 via phone's LCD menu and web UI menu to fully manipulate phone's features. learn advanced functions GXV3350, please visit to download the latest “GXV3350 Administration Guide”. http://www.grandstream.com/support This guide covers following topics: ...

  • Page 18: Change Log

    CHANGE LOG This section documents significant changes from previous versions of user guide for GXV3350. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.1.8 ...

  • Page 19: Welcome

    Thank you for purchasing Grandstream GXV3350 High-End Smart Video Phone for Android . The GXV3350 IP Video Phone for Android combines a 16-line IP video phone with a multi-platform video collaboration solution and the functionality of an Android tablet to offer an all-in-one communications solution.

  • Page 20: Product Overview

    PRODUCT OVERVIEW Feature Highlights The following tables contain the major features of the GXV3350: Table 1: GXV3350 Features in a Glance  16 lines with up to 16 SIP accounts, up to 6-way audio conference and 3-way 720p 30fps HD video conference, phonebook with up to 1000 contacts, call history with up to 1000 records.

  • Page 21: Gxv3350 Technical Specifications

    GXV3350 Technical Specifications The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the phone GXV3350. Table 2: GXV3350 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A...
  • Page 22 C to 60 Humidity Humidity: 10% to 90% Non-condensing GXV3350 phone, handset with cord, base stand, universal power supply, network Package Content cable, quick installation guide, brochure, GPL license FCC: Part 15 Class B; Part 15 Subpart C(15.247); Part 15 Subpart E(15.407); Part...

  • Page 23: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the GXV3350. Equipment Packaging Table 3: Equipment Packaging GXV3350  1x GXV3350 Main Case.  1x Handset.

  • Page 24: Description Of The Gxv3350

    Description of the GXV3350 Front View Figure 2: GXV3350 Front and GBX20 Extension Module Front P a g e | 24 GXV3350 User Guide Version 1.0.1.8...

  • Page 25: Table 4: Gxv3350 Front View

    Table 4: GXV3350 Front View Item Name Description Mega pixel front camera. The angle can be adjusted, and the Front Camera camera can be blocked by scrolling up/down the wheel on the back of the camera. To indicate message status, call status and phone's system status MWI LED Indicator using the LED indicator.

  • Page 26: Back View

    Back View Figure 3: GXV3350 Back View Table 5: GXV3350 Back View Item Name Description Camera Adjusting Wheel Scroll up/down to adjust the camera angle. Phone Stand Slot Put the phone stand from left to right into the slots. Handset Port RJ9 handset connector port.
  • Page 27 USB devices can be connected via the USB port. For USB Port example, connect a USB flash drive to save captured pictures. Side GBX20 Connection The slots for connecting GXV3350 and GBX20. Slot HDMI-out Port Connect display device to the HDMI port via HDMI cable. P a g e...

  • Page 28: Connecting And Setting Up The Gxv3350

    Connecting and Setting Up the GXV3350 The GXV3350 can be installed on the desktop using the built-in stand or attached on the wall using the slots for wall mounting. Using the Phone Stand The GXV3350 has a phone stand. To set up the GXV3350 as your desk phone, follow the steps below: 1.

  • Page 29: Connecting The Gxv3350

    Figure 6: GXV3350 Back / Side View GBX20 Extension Module The GXV3350 uses GBX20 as the extension module. The extension module is an ideal solution for the busy enterprise environment looking to add the ability to receive and dispatch calls efficiently. Each GBX20...

  • Page 30: Installing The Gbx20 To Gxv3350

    GBX20 (see figure below). Figure 7: GBX20 with connector 2. Attach the other side of the connector plate to the GXV3350’s EXT slots like shown in the figure below: Figure 8: Connect GXV3350 and GBX20 P a g e...
  • Page 31 3. Connect the GBX20 to the GXV3350 via the USB port using the USB cable provided with the GBX20. 4. Install the phone stands on the GXV3350 and the GBX20. 5. Power up the GXV3350. The GBX20 will show the booting up screen with version information and connecting status.

  • Page 32: Getting To Know Gxv3350

    Date and Time Shortcut: Phone Dialer Shortcut: Contacts Shortcut: Call History Figure 9: GXV3350 Default Home Screen Account information Widget. Up to 6 accounts/Programmable-keys be displayed. Swipe from right to show the application menu of the phone. The settings and applications installed will be brought up as shown below.

  • Page 33: Figure 11: Gxv3350 Finger Gestures On The Touch Screen

    To fully manipulate the GXV3350 capacitive touch screen, use your fingers to operate the following on the GXV3350 icons, buttons, menu items, onscreen keyboard etc. Figure 11: GXV3350 Finger Gestures on the Touch Screen  Slightly touch the screen with fingertip to initiate menu, options or applications. For example, to select items on the screen (e.g., setting options, apps etc.);...

  • Page 34: Use The Desktop

    Widgets Add widgets to the desktop by touching and holding the widget from the widget menu.  Management Manage running applications on the GXV3350. For more details, please refer to section [ Manage Running Applications P a g e | 34 GXV3350 User Guide Version 1.0.1.8...

  • Page 35: Add Widget To Desktop

    Otherwise, the widget won't be added. Figure 13: Add Widget to the Desktop Manage Desktop Items On the GXV3350 desktop, users could tap on the desktop items to manage shortcuts and widgets. The following operations can be done: ...

  • Page 36: Figure 14: Open Clock Widget

    To move a shortcut/widget to a different spot on the desktop or to a different idle screen, touch and press the item for about 1 seconds until a recycle bin icon shows up on the top of the screen. Drag the P a g e | 36 GXV3350 User Guide Version 1.0.1.8...

  • Page 37: Set Wallpapers

    Figure 16: Move Clock Widget Set Wallpapers On the GXV3350 desktop, touch and press on an empty spot for about 2 seconds or users could press menu key and select "Wallpaper" to set up the wallpaper for the desktop. Users could select wallpaper from different categories: ...

  • Page 38: Manage Running Applications

    Figure 17: GXV3350 Choose Wallpaper Manage Running Applications On the GXV3350 desktop, press an empty spot for about 2 seconds then select “Management” or select "Management" after pressing Menu button Figure 18: GXV3350 Recent Applications Users could use the thread manager to do the following: ...

  • Page 39: Idle Screen

    Idle Screen Switch Idle Screens The GXV3350 supports multiple idle screens by sliding the screen horizontally. On the GXV3350 screen, slightly touch an empty area and slide to the left or right using your finger to switch between different idle screens.

  • Page 40: Figure 20: Set Up Home Idle Screen

    Figure 21: Add an Idle Screen  Delete idle screen. Tap on to delet the Idle screen. Please make sure the apps, shortcuts or widgets on the idle P a g e | 40 GXV3350 User Guide Version 1.0.1.8...

  • Page 41: Use The Status Bar

    Use the Status Bar The status bar on the top of the GXV3350 screen provides visual notifications for the system settings and status, as well as quick access for important system settings. To access it, on the GXV3350 idle screen, slowly slide down from the top to the bottom of the screen as the following figure shows.

  • Page 42: Figure 24: Status Bar - More Options

    The running process and notifications will show up in the list. For example, the following figures indicate that there is a notification for an available Wi-Fi network. Figure 25: GXV3350 Top Status Bar – Notification  Tap on the notification message to view the details.

  • Page 43: Figure 26: Gxv3350 Top Status Bar - Get More Information

    Figure 26: GXV3350 Top status Bar - Get more information For example, you can see the available Wi-Fi Networks. Figure 27: GXV3350 Top status Bar – Wi-Fi P a g e | 43 GXV3350 User Guide Version 1.0.1.8...

  • Page 44: Notifications In Status Bar

    Notifications in Status Bar The following table describes the icons used on the status bar for notification purpose. Table 7: GXV3350 Status Bar Notification Icons Network connected via Ethernet cable. Trying to connect to the network via Ethernet cable. Network disconnected via Ethernet cable.
  • Page 45 Contact storage is full. HDMI cable is connected to display device. The phone is powered up using PoE. Call forward is set up. PPPoE is connected. PPPoE is not connected. Warning message. P a g e | 45 GXV3350 User Guide Version 1.0.1.8...

  • Page 46: System Settings In Status Bar

    Turn on/off LCD display. Show more options Turn on/off the voice of the phone Figure 28: System Settings in Status Bar Use the GXV3350 Keys Figure 29: GXV3350 Keys P a g e | 46 GXV3350 User Guide Version 1.0.1.8...

  • Page 47: Keypad Shortcut Functions

    For users that could not use remote upgrade or could not access the phone's Web GUI to upload firmware, upgrading via external USB is an alternative. Follow the steps below to upgrade GXV3350 via USB. 1. Download the firmware file to PC and save it in USB.

  • Page 48: Use The On-Screen Keyboard

    5. The GXV3350 will start upgrading and display the upgrading process in the screen. 6. Wait until the upgrading is done. 7. The GXV3350 will reboot itself. 8. Check the firmware status and remove the USB.  Hard reset For users that want to factory reset the device manually, hard reset is an alternative: 1.

  • Page 49: Use The Message Waiting Indicator

    Use the Message Waiting Indicator The GXV3350 message waiting indicator LED is on the upper right corner of the device. It could notify the users with different messages and status of the phone. Please refer to the status description below. The priority for the LED indicator is from high to low in the following table.

  • Page 50: Table 9: Gxv3350 Mwi Led Status

    Table 9: GXV3350 MWI LED Status Color LED Status Description Fast Flashing Incoming call Calling, Talking, Conferencing, Screensaver on when the Solid LCD is off Slow Flashing A call is on hold Flashing Missed call (s), New voicemail (s), New SIP Message (s)

  • Page 51: Make Phone Calls

    MAKE PHONE CALLS Register SIP Accounts The GXV3350 supports up to 16 independent SIP accounts. Each account can have separate SIP servers, usernames and NAT configurations. Account Status On the idle screen, the account widget shows the account name, and registration status.

  • Page 52: Configure Sip Account

    To register a SIP account, users can access phone's LCD menuSettingsAdvanced Account Settings Or users could log in the GXV3350 web GUIAccount page to fill in the necessary registration information, i.e., Account active, Account name, SIP Server, SIP User ID, SIP Authentic ID, SIP Authentic Password, etc.

  • Page 53: Dial A Number Directly

    If Enable Video Call option is disabled, the Video Call option on GXV3350 dial screen won’t be available Figure 36: Disable Video Call Feature on Dial Screen Dial a Number Directly Use the methods mentioned above to open dial screen [Figure 35: GXV3350 Dial Screen] Select the account to dial out on the left panel of the dial screen.

  • Page 54: Redial

    The timeout interval can be configured under web GUIAccountCall Settings.  GXV3350 allows users to press # key as SEND key. This behavior can be disabled via option "Use # as Dial Key" under web GUIAccountCall Settings. ...

  • Page 55: Dial A Number Via Call History

    Figure 37: GXV3350 View Contacts Dial a Number via Call History 1. Access Call History by tapping on icon on the bottom of the idle screen. 2. The LCD will display all call history types: "All", "Missed", "Outgoing" and "Incoming" calls.

  • Page 56: Direct Ip Call

    To make a direct IP call, please follow the steps below: 1. Directly enter the 192*168*xxx*xxx through the Number Buttons in the idle screen to bring up dial screen on GXV3350. 2. Set the call mode as "IP Call". 3. Input the target IP address. For example, if the target IP address is 192.168.0.116 and the port is 5062 (i.e., 192.168.0.116:5062), input the following:...

  • Page 57: Preview Function For Incoming Call

    After previewing, end user can tap on Answer key to answer the video call, or “Reject” key to reject it. This feature should be supported by the SIP server. Please contact service provider for more information. P a g e | 57 GXV3350 User Guide Version 1.0.1.8...

  • Page 58: Transfer Function For Incoming Call

    After pressing “Transfer” button, end user can enter manually destination or press “MPK” to select a destination. “Reject” key to reject it. This feature should be supported by the SIP server. Please contact service provider for more information. P a g e | 58 GXV3350 User Guide Version 1.0.1.8...

  • Page 59: Multiple Calls/Call Waiting

    ID for the incoming call. In the prompt window, it shows new incoming call from "316307" with the caller number; the account bar in purple is the current active call with "316307". P a g e | 59 GXV3350 User Guide Version 1.0.1.8...

  • Page 60: Call Progress Status

    During an active call if Home Button is pressed, the phone will go back to the home screen and the call-in- progress status will be shown on the GXV3350 status bar, once clicking the bar it will go back to call screen.

  • Page 61: Call Hold

    1. During the call, users could record the conversation to the phone by tapping on “Record” 2. If need to stop the recording, tap on “Stop Recording” 3. The recording files can be retrieved from the GXV3350 Web GUI→Applications→Recording. Figure 48: GXV3350 Call Recording...

  • Page 62: Mpk Monitoring

    During the call, users could view and monitor the programmable keys configured for the current Account: Figure 49: MPK button 1. During the Call, press the MPK button as shown above. 2. The list of MPK configured for the active account will be displayed. P a g e | 62 GXV3350 User Guide Version 1.0.1.8...

  • Page 63: Mute

    During an active call, press “Mute” button to mute the call. The mute icon will be displayed behind the local number on the top of leftof the screen. Press “Mute” button again to unmute the call. Figure 51: GXV3350 Call Mute P a g e | 63 GXV3350 User Guide Version 1.0.1.8...

  • Page 64: Turn On Video During Audio Call

    During an active audio call, on the call screen, tap on "More" and select "Video On", a video request will be sent to the other party. Figure 52: Turn on Video During Audio Call  Accept video request Figure 53: Accept Video During Audio Call P a g e | 64 GXV3350 User Guide Version 1.0.1.8...

  • Page 65: Call Details During Call

    Select "Accept" to establish video during the call. If the Enable Video Call Feature is not enabled on GXV3350, the “Video On” option on GXV3350 will be hidden during the audio call. However, if the GXV3350 receives video request during the audio call, users could tap to accept the video request.

  • Page 66: Quick Dtmf During Call

    Figure 56: Select Quick DTMF During Call This feature can be configured by following below steps: 1. Go to GXV3350 Web GUI→Value-added Service→Value-added Service. 2. Configure the service type as DTMF and specify its Display Name. 3. Set the DTMF content in “DTMF Content” field.

  • Page 67: Switch Audio Channel During Call

    The status bar on the top of the screen shows the current audio channel being used during the call. If pressing the corresponding key for the currently used audio channel, the call will be hang up. Call Transfer A call can be transferred to another party during the call. The GXV3350 supports blind transfer and attended transfer. Blind Transfer 1.

  • Page 68: Attended Transfer

    3. Enter the transfer target number, and then press the "Transfer" soft key on the right. 4. Before transfer target answers the call, GXV3350 hears the ringback tone, and the touch screen prompts shown as below. Users could tap on "Cancel" to cancel the transfer, tap on “End” or simply hang up the call to complete call transfer.

  • Page 69: Figure 60: Attended Transfer - Transferring

    5. After transfer target answers the call, the following screen will be shown up. If the user simply hangs up or taps on “End” soft key, the call wil be transferred, and GXV3350 will hang up the call. If the user taps on "Split"...

  • Page 70: Transfer Via Mpks

    10. Select transfer mode as “Attended” in the transfer mode bar and tap on the call on hold such as to transfer the call. 11. The call will be transferred, and GXV3350 will hang up the call. Figure 62: Attended Transfer...

  • Page 71: Figure 63: Transfer Via Mpk

    To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains;  If users would like to cancel the transfer, press button to go back to the previous talking screen. P a g e | 71 GXV3350 User Guide Version 1.0.1.8...

  • Page 72: 6-Way Conference

    6-Way Conference The GXV3350 supports up to 6-way Audio conferencing and 3-way HD Video conferencing. Initiate Conference There are three ways to initiate a conference call.  Initiating conference from dial screen 1. Bring up the dial screen using one of the methods described previously [Figure 35: GXV3350 Dial Screen] 2.

  • Page 73: Figure 67: Gxv3350 Conference Screen

    1. On idle screen, press “Conference” button. Tap on to add the members of the conference. Figure 67: GXV3350 Conference Screen Note: When users press on to invite another member to the conference, a dial tone will be heard for the user to start dialing the number.

  • Page 74: Figure 68: Gxv3350 Conference - Add Existing Call To Conference

    Figure 69: 3-Way Conference Call Established Note: Every time a conference participant joins or exits the conference when using Full screen, a notification will appear in order to make the GXV3350 host aware of the participant’s actions during the conference. P a g e...

  • Page 75: Remove Party From Conference

    1. Tap on the participant icon of the user you want to remove. The below window will show up giving the possibility to Mute enable video Enlarge or hang up. 2. Tap on icon to remove the a party from the conference. P a g e | 75 GXV3350 User Guide Version 1.0.1.8...

  • Page 76: End Conference

    GUIPhone SettingsCall SettingsCall Features and set "Auto Conference" to "Yes". To esablish call with auto conference when there are 1 or more calls on the GXV3350, simply tap on "Conf" button. All the calls on GXV3350 will be brought into the conference.

  • Page 77: Ccm (Conference Call Menu)

    During a UCM conference, Administrators can tap on the UCM conf menu Figure 74: UCM conference Menu Administrators could view/invite members, bridge conference, remove bridge, mute, unmute and lock the conference P a g e | 77 GXV3350 User Guide Version 1.0.1.8...

  • Page 78: Conference Call Operations

    Users can send invitations to others to participate in the conference by pressing on the Invite option and then enter the member number an invitation will be sent to that number to join the conference room. P a g e | 78 GXV3350 User Guide Version 1.0.1.8...

  • Page 79: Figure 77: Invite A Member

    Conf Bridging.  Click on to Mute conference.  Click on to Unmute.  Click on to lock this conference room so that other users cannot join it anymore. P a g e | 79 GXV3350 User Guide Version 1.0.1.8...

  • Page 80: Cei (Conference Event Indicator)

    Figure 79: Mute all members Missed Call When there is a missed call, the LCD will show missed call dialog on the idle screen. Figure 80: Missed Call Screen P a g e | 80 GXV3350 User Guide Version 1.0.1.8...

  • Page 81: Dnd (Do Not Disturb)

    DND (Do Not Disturb) When DND is on, the incoming calls to the GXV3350 will be blocked for all registered accounts with a reminder ring produced. To turn on/off DND: 1.

  • Page 82: Call Forward

    "Voicemail Access Number". This is the number that will be dialed out to access voicemail message when tapping on the account in Voice Mail screen. Call Forward Call forward feature can be set up from GXV3350 LCD or Web GUI.  From LCD Go to onscreen MenuSettingsFeaturesCall Forward.

  • Page 83: Figure 83: Unconditional Call Forward

     From Web GUI Log in GXV3350 web GUI and go to Account pageCall Settings. By default, Call Forward feature is set to "None". The Call Forward feature options are:  Unconditional Forward: All the incoming calls will be forwarded to the number set up in "All To"...

  • Page 84: Call Features

    Figure 86: Call Forward - Busy/No Answer/DND Call Features The GXV3350 supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call waiting, call forward etc. Before using the following feature codes, please make sure "Enable Call Features"...
  • Page 85 Dial *72 followed by the phone number to forward the call. Cancel Unconditional Call Forward. To cancel the unconditional call forward:  Dial *73. Paging Call  Dial *74 followed by the phone number to send the paging call. P a g e | 85 GXV3350 User Guide Version 1.0.1.8...
  • Page 86 Dial *92 followed by the number to forward the call. The default timeout before the call is forwarded is 20 seconds. Cancel Delayed Call Forward. To cancel the delayed call forward:  Dial *93. P a g e | 86 GXV3350 User Guide Version 1.0.1.8...

  • Page 87: Contacts

    HTTP/TFTP server, importing contacts from external storage and exporting contacts to external storage. Note: A reminder prompt is shown on the GXV3350 LCD screen when adding a number of contacts more than the allowed one (when importing contacts for instance).

  • Page 88: Figure 88: Gxv3350 Contacts - Add New Contact

    3. Type First name, Last name, Phone number and other information for the new contacts. Please make sure the account number field is selected so the GXV3350 will use this account to dial out the new contact. The account number field is located on the left of the "Phone" filed as highlighted below.

  • Page 89: Import/Export Contacts

    Figure 89: Add to Contacts from Dial Pad Import/Export Contacts If the users have the GXV3350 phonebook file saved in local storage or external storage device that has been plugged into the GXV3350, the phonebook file can be directly imported to the Contacts. There are two different formats supported for the phonebook file:"vcard", and "xml".

  • Page 90: Figure 90: Gxv3350 Contacts - Import Contacts

    Contacts screen. 3. Select "Export Contacts " to bring up dialog below. 4. Select the file encoding and file type for the exported phonebook file. By default, the GXV3350 is using "UTF-8" as the encoding method.

  • Page 91: Download Contacts

    For more details about GXV3350 phonebook, please refer to the following link: http://www.grandstream.com/sites/default/files/Resources/gxv3275_xml_phonebook_guide_1.pdf To download phonebook: 1. Make sure the GXV3350 can connect to the HTTP/TFTP/HTTPS server and the phonebook.xml file in correct format is downloadable from the HTTP/TFTP/HTTPS server. 2. Open Contacts. 3. Tap on More on the upper right corner of the Contacts screen.

  • Page 92: Use Contacts

    3. Enter a contact's name or a number to search. The search result will be automatically updated and displayed when entering the key words. Figure 93: GXV3350 Contacts - Search Contacts Use Contacts Once the contacts are added, users could navigate in the contacts list to make a call and manage the contacts furthermore.

  • Page 93: Add Contacts To Favorites

    Figure 94: GXV3350 Contacts - Select Contacts Add Contacts to Favorites 1. Select the contact/contacts to be added as described in [ Select Contacts 2. Then tap on to add the contacts selected to Favorites There are two other methods to add contacts to favorites.

  • Page 94: Edit Contacts

    2. Select “Send” from the menu then choose the Bluetooth device that you want to share the contact with.  Sharing a batch of contacts: 1. Select the contacts as described in [ Select Contacts 2. Press on to share the selected contacts via Bluetooth P a g e | 94 GXV3350 User Guide Version 1.0.1.8...

  • Page 95: Add Contacts To Blacklist

    Open Contacts and tap on and name the new group. Figure 96: GXV3350 Contacts - Add New Group Add contacts to Group To add contacts to a group, tap on the group then tap on , check the contacts to be added to the...

  • Page 96: Contacts Storage Status

    Ringtone", this ring tone has the highest priority when there is an incoming call to the contact. Contacts Storage Status The GXV3350 default maximum contacts storage is up to 1000. To check contact storage status, tap on More on the upper right corner of the contacts screen to bring up contacts options, scroll down and select "Storage Status".

  • Page 97: Programmable Keys

    PROGRAMMABLE KEYS Programmable Keys Application GXV3350 supports programmable keys without extension board (GBX20). Users can configure the programmable keys from Programmable Key application. To configure programmable keys via Programmable Key application on GXV3350: 1. Open Programmable Key application. Tap on the upper right of the app and then start adding programmable keys.

  • Page 98: Gbx20 Extension Boards

    Figure 100: GXV3350 Programmable Key APP – Number List GBX20 Extension Boards GXV3350 also supports programmable keys with extension board (GBX20). Users can configure the programmable keys from Web GUI → Applications → Extension Boards. For the details of how-to configuration information, please refer to GXV3350 Administration Guide.
  • Page 99  If you want to reuse the Programmable Keys Application and others, please plug out the extension boards. P a g e | 99 GXV3350 User Guide Version 1.0.1.8...

  • Page 100: Gxv3350 Settings

    GXV3350 SETTINGS Users could access the GXV3350 Settings by taping on the icon Figure 101: GXV3350 Settings Users can find all the features and options that require configuration. Please, refer to the following table to have a clear idea about all the options available under this section: ...
  • Page 101 Default Application  Notification Center  Advanced Account Settings  System Updates  Syslog  System Security  Status Account Status  Network Status  System Info  Storage Status P a g e | 101 GXV3350 User Guide Version 1.0.1.8...

  • Page 102: Harassment Interception

    “Features”, access “Harassment Interception”. Blocked Contacts The blocked Contacts are the contacts that were added to the blacklist, the GXV3350 will block any calls coming from these contacts. To show the blocked contacts tap on Blacklist from the Harassment Interception page.

  • Page 103: Delete Block History

    The blacklist can be added manually, from contacts, or from call history. Figure 104: GXV3350 Blacklist - Add Number to Blacklist 2. The following figure shows manually adding number to blacklist. Once Manually add option is selected, a window will be prompted for users to enter the phone number in the first field and name/note in the second field (optional).

  • Page 104: Intercept Anonymous Calls

    2. From the contacts menu, long press on the contact and press “Remove from Blacklist”. Intercept Anonymous calls The GXV3350 gives the possibility to intercept anonymous calls for each account registered: 1. Enter the harassment Interception Menu. 2. Check Intercept Anonymous Calls as shown on the figure below.

  • Page 105: Figure 106: Intercept Anonymous Calls

    Figure 106: Intercept Anonymous Calls P a g e | 105 GXV3350 User Guide Version 1.0.1.8...

  • Page 106: Call History

    CALL HISTORY The GXV3350 supports local Call history. Tap on idle screen to access Call history. The following figure shows the call history on the GXV3350. Figure 107: GXV3350 Call History Local Call History There are four different categories in the local call history. Users could tap on the icon on the top menu to access the corresponding call logs: ...

  • Page 107: Call History Options

    Touch and press the call history entry for about 2 seconds until more option window pops up  Users can edit this number before calling, add this number to contacts, add this number to balcklist etc… Figure 108: GXV3350 Call History – Options Delete Call History  Delete the entire call history...

  • Page 108: Figure 109: Gxv3350 Call History - Details

    Figure 109: GXV3350 Call History - Details Users could find the following call details by tapping on the entry:  The Call date: the time when the call was initiated.  The Call duration: The period of time when the call was in progress.

  • Page 109: Sms

    The GXV3350 has built-in SMS application to send/receive message, if the SIP server and the other party support SMS message. Users can create, edit draft, delete and check the storage status of SMS. Tap on from the phone's desktop to launch SMS application.

  • Page 110: Create New Sms

    Enter the Number/Name of an existing contact to send the message.  Users could also select contact from GXV3350 Contacts by tapping on “Contacts” icon on the upper right of the page. 3. Input content: Enter the message content on the bottom field of the screen. Tap on "Done" from the Keyboard once finished.

  • Page 111: Sms Settings

     Storage Status: The SMS app supports up to 1000 messages, “storage status” helps users to verify the current number of messages on the GXV3350 and the storage space that still available.  Enable Quick Reply: Enable this feature in order to automatically send a quick reply when an incoming call is rejected.

  • Page 112: File Manager

    Files Operations Copy and Paste Files Follow the steps below to copy and paste a file on the GXV3350: 1. Open file manager and navigate to the directory of the file to be copied. Touch and press on the file for about 2 seconds until the option s window pops up then press Copy.

  • Page 113: Move Files

    The steps to move a file are similar to the steps to copy/paste a file. The difference is once the file is moved, the file will not be kept in the source folder. Follow the steps below to move a file on the GXV3350.

  • Page 114: Send Files

    Bluetooth then choose the Bluetooth devices to send the files to. Figure 116: GXV3350 File Manager - Options Delete Files 1. Open file manager and navigate to the directory of the file to be deleted. Touch and press on the file for about 2 seconds until more options appear.

  • Page 115: Rename A File

    2 seconds until more options appear 2. Tap on "Rename". A new dialog window will pop up for users to enter the new name. 3. Tap on OK. P a g e | 115 GXV3350 User Guide Version 1.0.1.8...

  • Page 116: File Categories

    Video: contains all the videos stored on the phone including recorded videos from camera and videos stored on external devices  Downloads: in this category the phone will list all the downloaded files such as apps, document, music, videos …etc. P a g e | 116 GXV3350 User Guide Version 1.0.1.8...

  • Page 117: Gs Market

    GS MARKET The GXV3350 supports extensive amount of 3rd party Android applications. Users could install those applications from the built-in GS Market. If Google Play application is installed from GS Market, users could log in and download all kinds of applications there as well.

  • Page 118: Ftp Server

    FTP SERVER The GXV3350 supports file transfer via FTP server. Once installed, users could access the GXV3350 file system from PC. In order to access FTP Server application, go to GXV3350 application screen  File Manager, and click on the icon Figure 120: FTP Server –...

  • Page 119: Figure 122: Ftp Server - Settings

    By default, when the users access the ftp server from a PC, a prompt will show asking for user name and password. The default user name and password are "admin". Figure 122: FTP Server – Settings P a g e | 119 GXV3350 User Guide Version 1.0.1.8...

  • Page 120: Statedetection

    StateDetection The StateDetection APP is as diagnosis APP that scans generally the Port and network status of the GXV3350 also includes the audio loopback test feature to check the Microphone and Speaker’s state: Figure 123: StateDetection APP Tap on "Start” to turn the Ports and Network diagnosis on. The APP will then list the result of of the scan.

  • Page 121: Figure 125: Audio Detection

    Figure 125: Audio Detection P a g e | 121 GXV3350 User Guide Version 1.0.1.8...

  • Page 122: Camera

    CAMERA The GXV3350 has built-in Camera to support taking pictures and recording videos. The camera can be used for SIP video calls or video calls via 3 party applications. Note: During SIP video calls or video calls via 3 party applications, the camera cannot be accessed to take pictures or videos.

  • Page 123: Angle Adjustment

    4. To view the last recorded videos, swipe from right to left on camera screen. Angle Adjustment On the back of the GXV3350 camera, users could scroll the wheel up/down to adjust the camera angle. If users scroll the camera all the way up until the icon shows up on the status bar of the screen, the camera is turned off.

  • Page 124: Figure 128: Edit Picture

    Gallery page To access the Gallery, open the camera click on the square key on the right top corner of the camera sceen. Figure 129: Access to the Gallery P a g e | 124 GXV3350 User Guide Version 1.0.1.8...

  • Page 125: Figure 130: Gxv3350 Gallery

    . A list of options will be available for users to select, including "Delete", “Slideshow”, "Edit", "Rotate left”, “Rotate right", "Crop" or "Set Picture as”, etc. Figure 131: GXV3350 Gallery - Picture Options P a g e | 125 GXV3350 User Guide...

  • Page 126: Screensaver

     Take picture/video Tap on on the upper right of the Gallery page to start taking pictures or videos using the GXV3350 built-in camera.  Select multiple pictures Touch and press on one of the pictures for about 2 seconds until the picture is highlighted in blue.

  • Page 127: Figure 133: Use Network Images

    Figure 133: Use Network Images Click on Use network images and set the path of the remote screensaver folder. Figure 134: Network Image Path P a g e | 127 GXV3350 User Guide Version 1.0.1.8...

  • Page 128: Browser

    BROWSER GXV3350 browser could be used in a similar way as a PC-based web browser. Users can open web pages, bookmarks, view history, search …etc. Tap on the idle screen to launch the Browser application. Note: The default page in the GXV3350’s Browser is Google Search.

  • Page 129: Figure 137: Open New Window In Browser

    Figure 137: Open New Window in Browser  To open Bookmarks, History and Saved Pages, tap the icon on the upper right of the Browser. Figure 138: GXV3350 Web Browser-Bookmarks P a g e | 129 GXV3350 User Guide Version 1.0.1.8...

  • Page 130: Action Url

    ACTION URL GXV3350 supports ActionURL module, and it is used to set the URL for various kinds of phone events on phone web GUI, and when the corresponding event occurs on the phone, phone will send the configured URL to SIP server. To use ActionURL module, users need to know the supported events in this module, and also added the dynamic variables of the supported events on phone web GUI.

  • Page 131: Connecting Gxv3350 To Door Systems

    In order to configure the GXV3350 with the door system from the phone side, users need to go under GXV3350 Web GUIValue-added ServiceValue-added Service. Please, refer to the GXV3350 Administration Guide for more details about Value-added Service configuration.

  • Page 132: Connect To Network And Devices

    3. Tap on "IPV4 Address Type" to select DHCP, Static IP or PPPoE as the address type.  For DHCP, save the setting and the GXV3350 should be able to get IP address from the DHCP server in the network.

  • Page 133: Figure 140: Gxv3350 Connect To Wi-Fi

    6. The phone will start connecting to the Wi-Fi. The status bar will show Wi-Fi signal strength. 7. Once it's added and the password is remembered, the GXV3350 will connect to it again when the SSID is within the range.

  • Page 134: Figure 141: Gxv3350 Connect To Wi-Fi-Show Advanced Options

    Figure 141: GXV3350 Connect to Wi-Fi-Show Advanced Options 9. If there is a need to modify the saved Wi-Fi network setting, the end user should tap and long press the SSID bar in the Wi-Fi setting page. The system will pop up a prompt and then users need to tap on “Modify Network”.

  • Page 135: Wi-Fi Settings Shortcut

    Press the letter under Wi-Fi icon this will show the list of the Wi-Fi networks detected. Press “More Settings” to access the Wi-Fi settings. Figure 144: Wi-Fi Shortcut - Wi-Fi List For more information about how to use Wi-Fi on the GXV3350, please refer to the link below: http://www.grandstream.com/sites/default/files/Resources/gxv3275_wifi_guide_0.pdf P a g e...

  • Page 136: Bluetooth

    GXV3350. To connect to a Bluetooth device, turn on GXV3350’s Bluetooth radio first. The first time when using a new Bluetooth device with the GXV3350, "pair" the device with GXV3350 so that both devices know how to connect securely to each other.

  • Page 137: Unpair A Bluetooth Device

    Bluetooth devices. 4. The GXV3350 scans and displays the IDs of all available Bluetooth devices in range. If the device you would like to pair with does not show up in the list (available devices), ensure that the other device is turned on and set to be discoverable.

  • Page 138: Figure 146: Bluetooth Settings Shortcut

    Press the letter under Bluetooth icon this will show the list of the paired devices. Press “More Settings” to access the Bluetooth settings. Figure 147: Bluetooth Setting shortcut 2 For more information about Bluetooth feature on the GXV3350, please refer to the link below: http://www.grandstream.com/sites/default/files/Resources/gxv3275_bluetooth_guide_1.pdf P a g e...

  • Page 139: Ehs Headset

    USB Headset The GXV3350 supports USB Headset, once the headset plugged and tap on the Headset button, it will be detected, then the following icon will be shown on the top right of the status bar, this means a USB headset is connected.

  • Page 140: Usb

    Figure 150: USB Headset Used for Call During the call, users can tap on “Headset” to toggle between Speaker and USB Headset. The GXV3350 supports USB connection with USB storage devices. To connect and access USB storage device: P a g e...

  • Page 141: Figure 151: Usb Storage Device Connected To Gxv3350

    1. Insert an USB storage device into USB port at the back of the GXV3350. 2. It will take a few seconds for the GXV3350 to prepare the connection. Then the USB storage icon will show on the status bar.

  • Page 142: Emergency Call

    ApplicationContactsGeneral Settings, in order to still being able to call those numbers even when the phone is locked. Emergency call interface can be accessed by tapping on “EMERGENCY” under the GXV3350 locked screen. Please, refer to the following figure: Figure 152: Emergency Access under GXV3350 Locked Screen Once “EMERGENCY”...
  • Page 143 Note: The GXV3350 is not pre-configured to support or carry emergency calls to any type of hospital, law enforcement agency, medical care unit (“Emergency Service(s)”) or any other kind of Emergency Service. You must make additional arrangements to access Emergency Services. It is your responsibility to purchase SIP-compliant Internet telephone service, properly configure the GXV3350 to use that service, and periodically test your configuration to confirm that it works as you expect.

  • Page 144: Experiencing The Gxv3350 Application Phone

    EXPERIENCING THE GXV3350 APPLICATION PHONE Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.

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