Appendix; Keeping Your Lb Hex™ Unplugged As Good As New; Returns (Gasp!); Shipping Issues - Blizzard Lighting LB HEX Unplugged User Manual

5. APPENDIX

Keeping Your LB Hex™ Unplugged As Good As New
The fixture you've received is a rugged, tough piece of pro lighting equipment,
and as long as you take care of it, it will take care of you. That said, like
anything, you'll need to take care of it if you want it to operate as designed.
You should absolutely keep the fixture clean, especially if you are using it in an
environment with a lot of dust, fog, haze, wild animals, wild teenagers or spilled
drinks.
Cleaning the optics routinely with a suitable glass cleaner will greatly improve
the quality of light output. Keeping the fans free of dust and debris will keep
the fixture running cool and prevent damage from overheating.
In transit, keep the fixtures in cases. You wouldn't throw a prized guitar,
drumset, or other piece of expensive gear into a gear trailer without a case, and
similarly, you shouldn't even think about doing it with your shiny new fixtures.
Common sense and taking care of your fixtures will be the single biggest thing
you can do to keep them running at peak performance and let you worry about
designing a great light show, putting on a great concert, or maximizing your
client's satisfaction and "wow factor." That's what it's all about, after all!

Returns (Gasp!)

We've taken a lot of precautions to make sure you never even have to worry
about sending a defective unit back, or sending a unit in for service. But,
like any complex piece of equipment designed and built by humans, once in a
while, something doesn't go as planned. If you find yourself with a fixture that
isn't behaving like a good little fixture should, you'll need to obtain a Return
Authorization (RA).
Don't worry, this is easy. Just go to our website and open a support ticket at
www.blizzardlighting.com/support, and we'll issue you an RA. Then, you'll need
to send the unit to us using a trackable, pre-paid freight method. We suggest
using USPS Priority or UPS. Make sure you carefully pack the fixture for transit,
and whenever possible, use the original box & packing for shipping.
When returning your fixture for service, be sure to include the following:
1.) Your contact information (Name, Address, Phone Number, Email address).
2.) The RA# issued to you
3.) A brief description of the problem/symptoms.
We will, at our discretion, repair or replace the fixture. Please remember
that any shipping damage which occurs in transit to us is the customer's
responsibility, so pack it well!

Shipping Issues

Damage incurred in shipping is the responsibility of the shipper, and
must be reported to the carrier immediately upon receipt of the items.
Claims must be made within seven (7) days of receipt.
LB Hex™ Unplugged Manual Rev. A
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© 2018 Blizzard Lighting, LLC