Before You Call For Service - Insignia NS-RNE4BWH8-C User Manual

NS-RNE4BWH8-C_17-0680_User MAN_V2_ENG.fm Page 41 Monday, September 18, 2017 1:12 PM

Before you call for service....

Troubleshooting Tips
Save time and money! Review the charts on the following pages first and
you may not need to call for service.
PROBLEM
RADIANT COOKTOPS
Surface units will not maintain a
rolling boil or cooking is not fast
enough
Surface units do not work properly A fuse in your home may be blown or
Scratches (may appear as cracks)
on cooktop glass surface
Areas of discoloration on the
cooktop.
Plastic melted to the surface
Pitting (or indentation) of the
cooktop
Frequent cycling off and on of
surface units
Surface indicator lights turn on, but
surface units do not work
Surface unit stops glowing when
turned to a lower setting
POSSIBLE CAUSES
Improper cookware being used.
the circuit breaker tripped.
Cooktop controls improperly set.
Incorrect cleaning methods being
used.
Cookware with rough bottoms being
used or coarse particles (salt or sand)
were between the cookware and the
surface of the cooktop.
Cookware has been slid across the
cooktop surface.
Food spillovers not cleaned before next
use.
Hot surface on a model with a
light-colored glass cooktop.
Hot cooktop came into contact with
plastic placed on the hot cooktop.
Hot sugar mixture spilled on the
cooktop.
Improper cookware being used.
The self-clean cycle has been set.
This is normal. The unit is still on and
hot.
www.insigniaproducts.com
4-Burner Electric Range
WHAT TO DO
Use pans which are flat and match the diameter
of the surface unit selected.
Replace the fuse or reset the circuit breaker.
Check to see the correct control is set for the
surface unit you are using.
Scratches are not removable. Tiny scratches will
become less visible in time as a result of
cleaning methods being used.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms of
cookware are clean before use, and use
cookware with smooth bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear
discolored when it is hot. This is temporary and
will disappear as the glass cools.
See the Glass surface–potential for permanent
damage section in the Cleaning the glass
cooktop section.
Call a qualified technician for replacement.
Use only flat cookware to minimize cycling.
During a self-clean cycle, the surface units will
not work. Press the OFF pad to stop the
self-clean cycle or wait until the self-clean cycle
is finished to set and use the surface units. See
the About the radiant surface units section.
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