Programming Troubleshooting - Yale nexTouch Installation And Programming Instructions

Programming Troubleshooting

Symptom
Lock does not respond –
door is open and accessible.
Lock does not respond –
door is locked and inaccessible.
Unit is on for a while then shows no
reaction. Lights dim.
Unit chimes to indicate code acceptance,
but the door will not open.
Unit operates to allow access, but will not
automatically re-lock.
PIN codes will not register.
Upon entering a PIN code and pressing
key, the unit displays "invalid code"
error or lock times out without responding.
Upon entering a PIN code and pressing the
key, the red padlock icon appears
and there are different tones.
The unit operates, but it makes no sound.
The unit responds "Low Battery"
Upon entering a PIN code and pressing the
key, the unit responds "Wrong
number of digits".
Lock will not enter privacy mode.
NOTE : When batteries are replaced, Network Module locks have a real time clock that will be set through the User Interface ( ); it is recommended to
verify correct date and time particularly those locks operating under Daylight Saving Time (
Touchscreen becomes active when pressed w/whole hand.
•
Use a larger area of the hand or fingers and verify contact with at least 3 areas.
If touchscreen numbers are visible, check to see if they respond when pressed.
•
Check batteries are installed and oriented correctly (polarity) in the battery case.
•
Check batteries are in good condition; replace batteries if discharged.
•
Check to see if touchscreen cable is fully connected and not pinched.
•
Batteries may be completely discharged.
•
Apply 9V battery to terminals on the touchscreen for emergency power jump option.
•
Batteries do not have enough power. Replace batteries.
•
Check for another locking device on the door (i.e. deadbolt).
•
Check the door gaps for any foreign objects between door and frame.
•
Check that the motor cable is firmly connected into the
•
• Check that the locking slide moves freely and there is no foreign material in mortise pocket.
Check to see if Auto Re-lock Mode is enabled.
•
If low battery indicator is lit (see below), change batteries.
•
PIN codes must consist of 4 to 8 digits to register.
•
The same PIN code cannot be used for multiple users.
•
Registration/management of
•
Contact the Master user.
•
User codes must be entered within 20 seconds (while touchscreen is active) or process will have to
•
be restarted.
• Check or gear cannot be used as part of the
• Check to see if All Code Lockout Mode is enabled.
• Only the Master can enable/disable Lockout Mode. Contact the Master user.
• Check to see if All Code Lockout Mode is enabled.
Only the Master can enable/disable Lockout Mode. Contact the Master user.
•
• Check to see if Volume is set to Silent.
This is the alert to replace the batteries. Replace all four (4) batteries with new
•
The digits entered were incorrect or incomplete. Re-enter 4-8 digits followed by the check
•
Check to see if enabled.
•
• Make sure door gap is correct.
Hold the privacy button longer.
•
26
P/N 80-9086-0030-010 (03-18)
Suggested Action
PC
PIN codes is set by the authority of the Master Code, which is set first.
PIN code.
DST ).
board marked " MOTOR ".
AA Alkaline batteries.
UI
key.