Polycom VVX 310 Quick User Manual page 3

Listening to Voicemail
An envelope, , adjacent to a Line key, indicates that
you have voicemail. Select Messages from Home view or
press , and select Message Center. Press Connect
and follow the prompts.
Muting the Microphone
During a call, press so other parties can't hear you.
To disable Mute, press again.
This applies to calls using the handset, headset, and
speakerphone.
Using Do Not Disturb
To enable or disable ringing, press DND from Home or
Lines view. When Do Not Disturb is enabled, the
DND icon, , displays in the status bar and beside the
appropriate Line key.
Adjusting Volume
To change call volume, press during a call. To
change the ringer volume, press when the
phone is idle or ringing.
Updating Ringtones
To change the incoming call ringtone, select Settings
from Home view, and select Basic > Ring Type. Select the
ringtone you want.
To set a ringtone for a contact, navigate to your
Contact Directory and select the contact. Press Edit,
update the contact's ring type, and press Save.
Call Queues (If Enabled)
 To access your Call Queues: Select Applications from
Home View, then Call Queues.
 To log into a Call Queue: Press the Log In button.
 To log out of a Call Queue: Press the Logout button.
Recording Calls (If Enabled)
Recording Calls is a 8x8 Virtual Office Pro feature, that
can be managed via your 8x8 Virtual Office Online portal.
For more details, see the Polycom SoundPoint IP 550/560 User Guide available at:
You can record all calls or record selective calls by
turning call recording on and off using your CallRecord
softkey. You will only have a CallRecord softkey if the
service is available to you.
 To start recording a call, during a live call press the
CallRecord softkey. A message will announce that call
recoding has started.
 To end recording a call, during a live call press the
CallRecord softkey. A message will announce that call
recoding has ended.
BLF - Busy Line Field (If Enabled)
Available an optional 8x8 Virtual Receptionist add on
function, BLF keys monitor the status of other phones:

When a phone a BLF key is monitoring rings, the BLF
key flashes.

When a phone a BLF key is monitoring is busy, the BLF
key lights up.
BLF Pickup: When a phone a BLF key is monitoring rings,
answer (intercept) the call by pressing the BLF key.
BLF Speed Transfer: If you are on a live call, press a BLF
key to instantly transfer the call to the phone that the
BLF key is monitoring.
BLF Speed Dial: To instantly call a phone that a BLF key is
monitoring, press the BLF key.
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