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Alcatel-Lucent 8078s Premium User Manual page 8
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Contents
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Table of Contents
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Premium DeskPhone
10.1
Agent set
Open an agent session (LogOn) - Agent set
10.2
10.2.1
For a decision maker agent
ACD application welcome screen - Agent set
10.3
10.4
Close an agent session (LogOff)
10.5
Supervisor station
10.6
Open a supervisor session (LogOn)
10.7
Processing group- Supervisor entry/withdrawal
10.8
Supervision or acceptance of an assistance request
10.9
Close a supervisor session
11.1
Making a call
11.1.1
Take the line
11.1.2
Call by dialing internal number of your contact
11.1.3
Call using your contact's URI
11.2
Make a call using the personal phone book
11.3
Redialing the last number dialed
11.4
Receiving a call
11.4.1
Stop the ringer
11.4.2
Reject the call displayed
11.4.3
Answer the call
11.5
Making a second call during a conversation
11.5.1
To cancel your second call and recover the first
11.6
Answering a second call during a conversation
11.7
Placing a call on hold (hold)
11.8
Switching between calls (Broker call)
11.9
Transferring a call
11.10 Three-way conference with internal and/or external contacts (conference)
11.10.1 Hang up on all participants (If conference is active)
11.10.2 After the conference, to leave your two contacts talking together
:
11.11
Mute, so that your contact cannot hear you
11.12
Adjust audio volume
11.13
Forwarding calls to another number (immediate forward)
11.13.1 Modify the forwarding
11.13.2 Cancel the forwarding
11.14
Adjusting the audio functions
11.14.1 Choose the tune
11.14.2 Adjusting the ringer volume
11.14.3 Activate/deactivate silent mode / Activate/deactivate meeting mode (progressive ringing)
11.14.4 Activate/deactivate discreet ring mode
11.14.5 Adjust ringer volume while a call arrives
11.15
Selecting language
11.16
Sending DTMF signals
12.1
List of accessories
12.1.1
Jack 3.5 mm 4-pole corded headset
12.1.2
USB headset
12.1.3
Bluetooth® headset
12.1.4
Adapter
8AL90339ENACed01
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