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Alcatel-Lucent 8078s Bluetooth Premium User Manual

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OpenTouch® Suite for MLE
8078s Premium Deskphone
8068s Premium Deskphone
8058s Premium Deskphone
8028s Premium Deskphone
User Manual
8AL90339ENAAed01-1712

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Summary of Contents for Alcatel-Lucent 8078s Bluetooth Premium

  • Page 1 OpenTouch® Suite for MLE 8078s Premium Deskphone 8068s Premium Deskphone 8058s Premium Deskphone 8028s Premium Deskphone User Manual 8AL90339ENAAed01-1712...
  • Page 2 Premium DeskPhone 8AL90339ENAAed01 2 /69...
  • Page 3 Thank you for choosing an ALE International phone. This model offers enhanced ergonomical features for more effective communication. This document describes the services offered by the following sets:  Alcatel-Lucent 8078s Bluetooth® Premium Deskphone (8078s BT).  Alcatel-Lucent 8078s Premium Deskphone (8078s). ...

  • Page 4: Table Of Contents

    Premium DeskPhone 1 GETTING TO KNOW YOUR TELEPHONE ......................7 ................. 7 1.1 8078 / 8078 LUETOOTH REMIUM ESKPHONE ................. 9 1.2 8068 / 8068 LUETOOTH REMIUM ESKPHONE 1.3 8058 ....................... 11 REMIUM ESKPHONE 1.4 8028 ....................... 13 REMIUM ESKPHONE 1.5 W ..........................
  • Page 5 Premium DeskPhone ......................37 4.9 S END A VOICE MESSAGE COPY ..........37 4.10 S ENDING A RECORDED MESSAGE TO A NUMBER OR A DISTRIBUTION LIST ........37 4.11 B ROADCASTING A MESSAGE ON THE LOUDSPEAKERS OF A STATION GROUP 5 KEEP IN TOUCH ............................
  • Page 6 Premium DeskPhone ....................56 7.29 C ONTACTING YOUR ADMINISTRATOR 8 'MEET ME' CONFERENCE........................... 57 ...................... 57 8.1 I NITIATE A EET ME CONFERENCE 8.2 J ......................57 OIN A EET ME CONFERENCE 9 ACD: AGENT SET/ SUPERVISOR STATION ....................58 9.1 A ............................

  • Page 7: Getting To Know Your Telephone

    DeskPhone delivers a great user experience and great conversation convenience with an outstanding audio quality in either hands-free mode or using the comfort handset. Additionally, the 8078s Bluetooth Premium DeskPhone improves your experience with its Bluetooth handset or other Bluetooth accessories. The 8078s Bluetooth Premium DeskPhone is 'Bluetooth Smart Ready'.
  • Page 8 Premium DeskPhone 1.1.3 Call management screen Incoming call icon, Call in progress, Call on hold, … Incoming call and conversation Soft keys: actions available presentation screen depending on the call status (when presentation screen is not displayed) Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold, arrival of new call).

  • Page 9: 8068S Bluetooth/ 8068S Premium Deskphone

    Premium DeskPhone 1.2 8068s Bluetooth/ 8068s Premium Deskphone This phone is part of the IP phone range. With its color display associated to 10 dedicated functions keys, and an intuitive navigation key, the 8068s Premium DeskPhone delivers a great user experience and great conversation convenience with an outstanding audio quality in either hands-free mode or using the comfort handset.
  • Page 10 Premium DeskPhone 1.2.3 Call management screen Incoming call icon, Call in progress, Call on hold, … Incoming call and Soft keys: actions available conversation presentation depending on the call status screen (when presentation screen is not displayed) Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold, arrival of new call).

  • Page 11: 8058S Premium Deskphone

    Premium DeskPhone 1.3 8058s Premium Deskphone This phone is part of the IP phone range. In addition to a color display associated to 6 dedicated function keys and an intuitive navigation key, the 8058s Premium DeskPhone provides 4 programmable softkeys as a smart add-on module, for a quick access to your favorite contacts or features.
  • Page 12 Premium DeskPhone 1.3.3 Call management screen Incoming call icon, Call in progress, Call on hold, … Incoming call and Soft keys: actions available conversation presentation depending on the call status screen (when presentation screen is not displayed) Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold, arrival of new call).

  • Page 13: 8028S Premium Deskphone

    Premium DeskPhone 1.4 8028s Premium Deskphone This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6 dedicated function keys and an intuitive navigation key, the 8028s Premium DeskPhone provides 4 programmable keys as a smart add-on module, for a quick access to your favorite contacts or features. It provides high audio fidelity for telephone calls either in hands-free mode or using the comfort handset.
  • Page 14 Premium DeskPhone 1.4.3 Call management screen Incoming call icon, Call in progress, Call on hold, … Incoming call and Soft keys: actions available conversation presentation depending on the call status screen (when presentation screen is not displayed) Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold, arrival of new call).

  • Page 15: Welcome Screens

    Premium DeskPhone 1.5 Welcome screens 8078s/8068s 8058s 8028s 1.5.1 Homepage description You can access all of your phone's features from these screens. The default display has three pages that you can access by pressing to the page tabs at the top of the screen. The selected page is highlighted.

  • Page 16: User Local Menu

    Premium DeskPhone 1.6 User local menu (long press): Open the user local menu. The user local menu depends on the type of the set. Audio Use this menu to adjust the audio convenience according to your environment, the type of device connected and your audio preferences: ...

  • Page 17: Status Icons/ Call Icons

    Premium DeskPhone 1.7 Status icons/ Call icons Icons giving information about some specific configurations of the phone or about call status are displayed in the top bar of the screen. Headset connected. Telephone locked. Appointment programmed. Incoming call icon. Call in progress icon. Call holding icon.

  • Page 18: Magnetic Alphabetic Keyboard

    Premium DeskPhone 1.9 Magnetic alphabetic keyboard Your set is provided with a magnetic alphabetic keyboard. The keyboard depends on your country and languages. The magnetic keyboard is automatically fixed on the base of the set. It is connected to the corresponding connector behind the phone.

  • Page 19: Description Of The Connectors

    Premium DeskPhone 1.10 Description of the connectors Various connections to allow phone extensions. Universal Serial Bus (USB-c) connector (not available on the 8028s Premium DeskPhone) Add-on module/external ringer connector (SATA type). Magnetic alphanumerical keyboard connector (RJ 9). Universal Serial Bus (USB-a) connector for an audio equipment, a low smartphone charger or USB stick.
  • Page 20 Premium DeskPhone 1.11.1 Install the add-on to the deskphone  Premium Add-on 10 keys o Remove the protection of the dedicated compartment behind the set. o Insert the add-on correctly in the compartment. o Plug the provided cord into the dedicated sockets behind your set and the add-on (2: o Fix the add-on with the provided screw.
  • Page 21 Premium DeskPhone 1.11.3 Attach the add-on with the clip You can attach the base (set and add-ons) with the add-on clip, which is available as an option in pack. Premium Smart Add-on Place the clip in the correct Remove the protection on Place the add-on onto the clip, as position under the base of the the add-on clip...
  • Page 22 Premium DeskPhone 1.11.4 Changing or updating the paper label  Premium Add-on 10 keys (with paper labels) o Remove the protective cover (1): Insert a thin object (or your fingernail) in the slot (a) to lift the protective cover. Carefully remove the cover at the first notch (b). The cover is held in place by small notches, take care not to break the plastic cover near the notches.

  • Page 23: Bluetooth® Wireless Handset

    Premium DeskPhone 1.12 Bluetooth® Wireless handset The Bluetooth® Wireless handset is only available with compatible Bluetooth® deskphones. Switch on / off the Bluetooth® handset: long press on the off-hook/on-hook key. Off-hook/On-hook: press this key to take or terminate a call. Volume/Mute: ...

  • Page 24: Installing A Bluetooth® Wireless Technology Handset (Pairing)

    Premium DeskPhone 1.12.2 Installing or replacing the Bluetooth® handset battery At the first use, you have to connect the battery to the handset. The battery is placed in its compartment but it is not connected. To install a new battery, follow instruction: a) Lift up the battery cover.

  • Page 25: Install A Comfort Wired Handset

    Premium DeskPhone 1.14 Install a comfort wired handset You can install a wired handset in place of the Bluetooth® Wireless Handset.  Remove the rubber.  Plug-in the wired handset to the appropriate connector (refer to phone description).  Make sure you position the cable correctly in the compartment intended for that purpose: ...

  • Page 26: Using Your Telephone

    Premium DeskPhone 2 Using your telephone 2.1 Making a call Use one of the following:  Dial directly the number for your call.  Lift the receiver Enter the destination number.  Press the on-hook/off-hook key of the Bluetooth® device (Bluetooth® Wireless handset) Dial the destination number.

  • Page 27: Activating The Loudspeaker During A Conversation (Handset Lifted) Loudspeaker

    Premium DeskPhone 2.3.2 Call in progress:  During a conversation  Press and release You are in hands free mode. During a conversation, you can lift the receiver without terminating the call. 2.4 Activating the loudspeaker during a conversation (handset lifted) Loudspeaker.

  • Page 28: Call Back An Unanswered Call

    Premium DeskPhone 2.8 Call back an unanswered call 2.8.1 Call back the last caller  Reach the 'Menu' page.  Events  Last caller: Call back the last caller. 2.8.2 List of last callers  Reach the 'Menu' page.  Events ...

  • Page 29: Sending Dtmf Signals

    Premium DeskPhone 2.11 Sending DTMF signals During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine.  During a conversation.  Use one of the following: o MFcode o Press the star key.

  • Page 30: During A Conversation

    Premium DeskPhone 3 During a conversation 3.1 Making a second call during a conversation  During a conversation.  New call  Number of second caller The first call is on hold. 3.1.1 Other methods for calling a second caller ...

  • Page 31: Switching Between Calls (Broker Call)

    Premium DeskPhone 3.3 Switching between calls (Broker call) During a conversation, a second call is on hold. Use one of the following:  Select the call on hold icon from the conversation screen. With the touchscreen, selecting the icon displays information about the incoming call, you can touch near the icon (external free area) to answer the displayed call directly.

  • Page 32: Talk Simultaneously To More Than 2 Callers

    Premium DeskPhone 3.6 Talk simultaneously to more than 2 callers You are in a conference call with 2 callers. To add another caller to the conference:   Dial the number of your caller (dial, directories, last numbers dialed...).  Your caller answers.

  • Page 33: Intrusion Into An Internal Conversation

    Premium DeskPhone 3.8.1 To recover the parked call: To automatically take the parked call, pick up the handset of the parking destination set.  Reach the 'Menu' page  Settings Services Consultation Call pick up services Park/retrieve If the parked call is not recovered within a preset time (default value 1 min 30), it is transferred to the operator.

  • Page 34: Sharing

    Premium DeskPhone 4 Sharing 4.1 Answering the general bell When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:  Reach the 'Menu' page.  Settings Services Consultation Call pick up services Night service call pick up 4.2 Manager/Assistant filtering System configuration allows 'Manager/Assistant' groups to be formed, so that the manager's calls can be directed to one or more assistants.

  • Page 35: Hunting Groups

    Premium DeskPhone 4.4 Hunting groups 4.4.1 Hunting group call Certain numbers can form a hunting group and can be called by dialling the group number. 4.4.2 Temporary exit from your hunting group  Reach the 'Menu' page.  Settings Services Consultation Additional services Out hunting grp ...

  • Page 36: Calling A Caller On His/Her Loudspeaker

    Premium DeskPhone 4.7 Calling a caller on his/her loudspeaker Your internal caller does not answer. If authorised, you can remotely activate your caller's phone:  Your caller does not reply.  LS announce You are connected to the loudspeaker on your caller's phone (if he/she has the hands free function).

  • Page 37: Send A Voice Message Copy

    Premium DeskPhone 4.9 Send a voice message copy   Text mail  Enter your personal code Display number of new and old messages.  Consult Forward msg  Number to be called /caller's name (Spell name Send Send message. Exit End of broadcast.

  • Page 38: Keep In Touch

    Premium DeskPhone 5 Keep in touch 5.1 Forwarding calls to another number (immediate forward) The number can be your home, mobile, voice mailbox or an internal extension (operator, etc.).  Select the transfer icon (the icon depends on your phone: ...

  • Page 39: Forwarding Calls To Your

    Premium DeskPhone 5.4 Forwarding calls to your pager Callers will thus be able to contact you while you are moving around the company:  Press programmed key (The programmed key has to be configured by the system) Forward is acknowledged. 5.5 Forwarding your calls from the receiving terminal ('Follow me') You wish to receive your calls in your present location: Use the 'Follow me' function.

  • Page 40: Do Not Disturb

    Premium DeskPhone 5.8 Do not disturb You can make your terminal temporarily unavailable for all calls.  Select the transfer icon (the icon depends on your phone:  Do not disturb  Enter code to activate the feature.  Apply Forward is acknowledged.

  • Page 41: Consulting Written Messages

    Premium DeskPhone To deactivate the forward to text feature:   New text message Deact fwd text The text message is displayed.  Deactivate 5.12 Consulting written messages The light indicates that messages have been received.  Number of messages received. ...

  • Page 42: Managing Your Charges

    Premium DeskPhone 6 Managing your charges 6.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers.  Reach the 'Menu' page.  Settings My services Consultation Additional services Business account code ...

  • Page 43: Programming Your Telephone

    Premium DeskPhone 7 Programming your telephone 7.1 Initializing your voice mailbox  Light flashes.   Enter your personal code then record your name according to voice guide instructions. Your personal code is used to access your voice mailbox and to lock your telephone. A weak personal code will be rejected by the system: ...

  • Page 44: Modify The Password For Your Voice Mailbox

    Premium DeskPhone 7.4 Modify the password for your voice mailbox   Voice mail  Enter your personal code.  Perso options Admin options Password My password  New code (4 digits).  Apply  As long as your voice mailbox has not been initialized, personal code is 0000. A weak personal code will be rejected by the system: ...

  • Page 45: Adjusting The Brightness Of The Deskphone

    Premium DeskPhone 7.5.4 Activate/deactivate meeting mode (progressive ringing)  More options ▫ Progressive ringing To activate. ▪ Progressive ringing To deactivate.  End.  To adjust other audio features. 7.5.5 Activate/deactivate discreet ring mode  ▫ One beep before ringing / ▫ Three beeps before ringing To activate.

  • Page 46: Selecting The Welcome Page

    Premium DeskPhone 7.6.4 Set the delay before the brightness is lowered when the phone is not used (screensaver)  (long press) Display Screensaver  Set the time delay (default 4 hours).    7.7 Selecting the welcome page This function is used to choose the page displayed by default on the telephone. ...

  • Page 47: Modify A Programmed Key

    Premium DeskPhone To program a number  Speed dial  Enter the number.  Apply  Enter the name of the key.  Apply  To program a function  Services Follow information displayed on the screen.  7.9.1 Other possibilities ...

  • Page 48: Identify The Terminal You Are On

    Premium DeskPhone To cancel your reminder request:  Reach the 'Menu' page.  Appointment Delete  The 'Appointment programmed' icon disappears from the welcome page. 7.13 Identify the terminal you are on The number of your telephone is displayed on the 'Info' page. 7.14 Lock / unlock your telephone This icon indicates that the phone is locked.

  • Page 49: Forward Your Calls To The Associated Number

    Premium DeskPhone 7.17 Forward your calls to the associated number If you have previously defined an associated number, you can forward your calls to this number.  Reach the 'Menu' page.  Settings Services Consultation Associate services  Use one of the following: Overflow to associate For forwarding when you do not answer.

  • Page 50: Installing A Bluetooth® Wireless Technology Handset (Pairing)

    Premium DeskPhone 7.21 Installing a Bluetooth® Wireless Technology handset (pairing) This feature is only available with compatible Bluetooth® deskphone. Otherwise the corresponding menu is not displayed or is inactive. Before a Bluetooth® headset can be used, it must be correctly paired to the terminal. ...

  • Page 51: Installing A Bluetooth® Wireless Technology Headset (Pairing)

    Premium DeskPhone Off-hook/On-hook and Volume/Mute keys  Off-hook/On-hook: press this key to take or terminate a call.  Volume/Mute: o Short successive presses to change the handset volume level (3 levels). o Long press to ensure your caller no longer hears you. If the Bluetooth®...

  • Page 52: Removing A Bluetooth Accessory (Headset, Handset, Etc.)

    Premium DeskPhone 7.26 Removing a Bluetooth accessory (headset, handset, etc.) This feature is only available with compatible Bluetooth® deskphone. Otherwise the corresponding menu is not displayed or is inactive.  Use one of the following: (long press) Bluetooth  Devices Display of the different equipment paired.
  • Page 53 Premium DeskPhone First connection as teleworking When you connect your deskphone for the first time remotely, you are prompted to set a PIN code. The PIN code is requested when you enter in the VPN configuration (submenus) or when you boot your deskphone (depending on the VPN configuration).
  • Page 54 Premium DeskPhone Change the configuration You have to change a parameter of the VPN configuration.  Restart the deskphone (unplug and plug in the power jack if you are using an external power adapter or the Ethernet connector – LAN). ...
  • Page 55 Premium DeskPhone Reconnect your deskphone in your business place You phone is already configured for teleworking.  Connect your deskphone to the network (and plug in the power jack if you are using an external power adapter).  If the option to enter PIN code when you boot your deskphone is enabled in the VPN configuration (Request Pin on Boot):...

  • Page 56: Contacting Your Administrator

    Premium DeskPhone 7.29 Contacting your administrator If necessary you may need to contact your administrator. Before contacting your administrator make sure you have information such as your phone's part number and software version to hand. 7.29.1 The part number The phone's part number is located under the foot of the phone. 7.29.2 Software version The software version can be viewed on the phone by following this path: ...

  • Page 57: 'Meet Me' Conference

    Premium DeskPhone 8 'Meet me' conference The 'Meet me' function is used to set up a conference with a maximum of 29 persons (maximum value is configured in OXE system, it can be 7, 15 or 29). 8.1 Initiate a 'Meet me' conference In order for the participants to join the conference, you must first decide on a meeting time for the conference and send them the access code.

  • Page 58: Acd: Agent Set/ Supervisor Station

    Premium DeskPhone 9 ACD: Agent set/ Supervisor station 9.1 Agent set A call center solution allows optimum distribution of calls to agents according to their availability and skills. 9.2 Open an agent session (LogOn) – Agent set  Reach the 'Menu' page. ...

  • Page 59: Close An Agent Session (Logoff)

    Premium DeskPhone  ACR manage. The agent can act on the distribution of the ACD calls by assigning or not assigning expertise areas. Expertise areas can be assigned or deleted one by one or globally.  Help During a communication, the agent can send an assistance request to the supervisors. This request can be accepted by a supervisor or rejected if the supervisors are absent, not available or reject the request.

  • Page 60: Supervision Or Acceptance Of An Assistance Request

    Premium DeskPhone 9.8 Supervision or acceptance of an assistance request The supervisor has access to the supervision functions either by accepting an assistance request from an agent or by pressing the 'Help ' function key in the 'Perso ' page. ...

  • Page 61: Use The Telephone In Sip Or 'Safe ' Mode

    Premium DeskPhone 10 Use the telephone in SIP or 'Safe ' mode Your telephone is compliant with the SIP standard and can be used in simplified mode in a SIP environment. According to the configuration the telephone system of your company, your phone set can automatically switch to 'safe ' mode in case of loss of connection with the system, in order to ensure continuity of service.

  • Page 62: Receiving A Call

    Premium DeskPhone  Redial key (short press) Last number redial. 10.4 Receiving a call 10.4.1 Stop the ringer Use one of the following:  Press this key once.  Silence 10.4.2 Reject the call displayed Use one of the following: ...

  • Page 63: Answering A Second Call During A Conversation

    Premium DeskPhone 10.6 Answering a second call during a conversation  During a conversation, another person is trying to call you Name or no. of the caller displayed for 3 seconds.  Use one of the following methods to answer the displayed call. Line key for which icon is flashing.

  • Page 64: Three-Way Conference With Internal And/Or External Callers (Conference)

    Premium DeskPhone Transfer to The two callers are connected. Recover the call on hold:  Use one of the following: Line key with light flashing. Retrieve Line key for which icon is flashing. 10.10 Three-way conference with internal and/or external callers (conference) ...

  • Page 65: Adjusting The Audio Functions

    Premium DeskPhone 10.13.1 Modify the forwarding  Forward Display the forwarding status of your set.  Immediate fwd  Call the recipient of the forwarding.  Save Validate the forwarding.  10.13.2 Cancel the forwarding  Forward Display the forwarding status of your set. ...

  • Page 66: Selecting Language

    Premium DeskPhone 10.14.4 Activate/deactivate discreet ring mode  Beep  One beep before ringing  Three beeps before ringing  Ring without beep   End.  To adjust other audio features. 10.14.5 Adjust ringer volume while a call arrives ...

  • Page 67: Accessories

    Bluetooth Monaural Headset (Plantronics Voyager Legend 3BN67215WW).  Bluetooth Binaural Headset (Plantronics Voyager Focus).  Bluetooth Binaural Headset (Sennheiser MB Pro 2 UC 3GV28066BA). 11.2 Conference module  Alcatel-Lucent 8125 Audioffice usb. 11.3 EHS interface  External ringing interface module (MWS 3GV28050AA). 8AL90339ENAAed01 67 /69...

  • Page 68: Guarantee And Clauses

    Premium DeskPhone 12 Guarantee and clauses 12.1 Safety Instructions  Changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.  Magnets could affect the functioning of pacemakers and implanted heart defibrillators. Keep a safe distance between your pacemaker or implant defibrillator and the handset which includes magnetic elements: 4 centimeters (1,6 inches) at least.

  • Page 69: Regulatory Statements

    Related Documentation: Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: http://enterprise.alcatel-lucent.com?product=All&page=Directory. The information presented is subject to change without notice. ALE International assumes no responsibility for inaccuracies contained herein. Copyright© ALE International 2017.
  • Page 70 Change the theme (skin) of your phone. character in an edit box. Related Documentation - Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: http://enterprise.alcatel-lucent.com?product=All&page=Directory. 8AL90339ENAAed01 - ALE International copyright © 2017...
  • Page 71 Select the type of call forwarding required. Cancel forward Select the forward icon. Cancelfwd. Related Documentation - Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: http://enterprise.alcatel-lucent.com?product=All&page=Directory. 8AL90339ENAAed01 - ALE International copyright © 2017...

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