Alcatel-Lucent 8078s Premium User Manual
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Alcatel-Lucent 8078s Premium User Manual

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OXO Connect 2.1
8078s Premium Deskphone
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User Manual
8AL90340USAAed01-1712

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  • Page 1 OXO Connect 2.1 8078s Premium Deskphone 8068s Premium Deskphone 8058s Premium Deskphone 8028s Premium Deskphone User Manual 8AL90340USAAed01-1712...
  • Page 2 Thank you for choosing an ALE International phone. This model offers enhanced ergonomical features for more effective communication. This document describes the services offered by the following sets:  Alcatel-Lucent 8078s Bluetooth® Premium Deskphone (8078s BT).  Alcatel-Lucent 8078s Premium Deskphone (8078s). ...

  • Page 3: Table Of Contents

    Premium DeskPhone 1 GETTING TO KNOW YOUR TELEPHONE ......................6 ................. 6 1.1 8078 / 8078 LUETOOTH REMIUM ESKPHONE ................. 8 1.2 8068 / 8068 LUETOOTH REMIUM ESKPHONE ....................... 10 1.3 8058 REMIUM ESKPHONE 1.4 8028 ....................... 12 REMIUM ESKPHONE 1.5 W ..........................
  • Page 4 Premium DeskPhone ...................... 40 4.1 I NITIATE A EET ME CONFERENCE ......................40 4.2 J OIN A EET ME CONFERENCE 5 SHARING ..............................41 ....................41 5.1 R ECEIVING SUPERVISED CALL RINGING ......................41 5.2 A NSWERING THE GENERAL BELL 5.3 M ......................
  • Page 5 Premium DeskPhone ............... 55 7.15 A CTIVATING EACTIVATING ORCED HEADSET MODE ) ........55 7.16 I ® W NSTALLING A LUETOOTH IRELESS ECHNOLOGY HANDSET PAIRING 7.17 U ® ....................56 SE OF THE LUETOOTH HANDSET 7.18 I ® W ) ........57 NSTALLING A LUETOOTH IRELESS...

  • Page 6: Getting To Know Your Telephone

    1 Getting to know your telephone 1.1 8078s Bluetooth/ 8078s Premium Deskphone This phone is part of the IP phone range. With its 5-inch color touchscreen display, the 8078s Premium DeskPhone delivers a great user experience and great conversation convenience with an outstanding audio quality in either hands-free mode or using the comfort handset.
  • Page 7 Premium DeskPhone 1.1.3 Call management screen Incoming call icon, Call in progress, Call on hold, … Soft keys: actions available depending on the call status Incoming call and conversation presentation screen (when presentation screen is not displayed) Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold, arrival of new call).

  • Page 8: 8068S Bluetooth/ 8068S Premium Deskphone

    Premium DeskPhone 1.2 8068s Bluetooth/ 8068s Premium Deskphone This phone is part of the IP phone range. With its color display associated to 10 dedicated functions keys, and an intuitive navigation key, the 8068s Premium DeskPhone delivers a great user experience and great conversation convenience with an outstanding audio quality in either hands-free mode or using the comfort handset.
  • Page 9 Premium DeskPhone 1.2.3 Call management screen Incoming call icon, Call in progress, Call on hold, … Soft keys: actions available depending on the call status (when presentation screen is Incoming call and not displayed) conversation presentation screen Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold, arrival of new call).

  • Page 10: 8058S Premium Deskphone

    Premium DeskPhone 1.3 8058s Premium Deskphone This phone is part of the IP phone range. In addition to a color display associated to 6 dedicated function keys and an intuitive navigation key, the 8058s Premium DeskPhone provides 4 programmable softkeys as a smart add-on module, for a quick access to your favorite contacts or features.
  • Page 11 Premium DeskPhone 1.3.3 Call management screen Incoming call icon, Call in progress, Call on hold, … Soft keys: actions available depending on the call status (when presentation screen is Incoming call and conversation presentation not displayed) screen Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold, call is in progress, use the left-right navigator to look at calls on arrival of new call).

  • Page 12: 8028S Premium Deskphone

    Premium DeskPhone 1.4 8028s Premium Deskphone This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6 dedicated function keys and an intuitive navigation key, the 8028s Premium DeskPhone provides 4 programmable keys as a smart add-on module, for a quick access to your favorite contacts or features. It provides high audio fidelity for telephone calls either in hands-free mode or using the comfort handset.
  • Page 13 Premium DeskPhone 1.4.3 Call management screen Incoming call icon, Call in progress, Call on hold, … Soft keys: actions available depending on the call status (when presentation screen is Incoming call and not displayed) conversation presentation screen Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold, call is in progress, use the left-right navigator to look at calls on arrival of new call).

  • Page 14: Welcome Screens

    Premium DeskPhone 1.5 Welcome screens 8078s/8068s 8058s 8028s 1.5.1 Homepage description You can access all of your phone's features from these screens. The default display has three pages that you can access by pressing to the page tabs at the top of the screen. The selected page is highlighted.

  • Page 15: User Local Menu

    Use your DeskPhone as a Bluetooth audio accessory. Skin Change the theme (skin) of your phone (optional). The 8078s Premium DeskPhone has a specific menu to manage Bluetooth devices (add device, list of paired devices, remove device). 15 /68 8AL90340USAAed01...

  • Page 16: Status Icons/ Call Icons

    Premium DeskPhone 1.7 Status icons/ Call icons Icons giving information about some specific configurations of the phone or about call status are displayed in the top bar of the screen. Headset connected. Telephone locked. Appointment programmed. Incoming call icon. Call in progress icon. Call holding icon.

  • Page 17: Magnetic Alphabetic Keyboard

    Premium DeskPhone 1.9 Magnetic alphabetic keyboard Your set is provided with a magnetic alphabetic keyboard. The keyboard depends on your country and languages. The magnetic keyboard is automatically fixed on the base of the set. It is connected to the corresponding connector behind the phone.

  • Page 18: Description Of The Connectors

    Premium DeskPhone 1.10 Description of the connectors Various connections to allow phone extensions. Universal Serial Bus (USB-c) connector (not available on the 8028s Premium DeskPhone) Add-on module/external ringer connector (SATA type). Magnetic alphanumerical keyboard connector (RJ 9). Universal Serial Bus (USB-a) connector for an audio equipment, a low smartphone charger or USB stick.
  • Page 19 Premium DeskPhone 1.11.1 Install the add-on to the deskphone  Premium Add-on 10 keys o Remove the protection of the dedicated compartment behind the set. o Insert the add-on correctly in the compartment. o Plug the provided cord into the dedicated sockets behind your set and the add-on (2: o Fix the add-on with the provided screw.
  • Page 20 Premium DeskPhone 1.11.3 Attach the add-on with the clip You can attach the base (set and add-ons) with the add-on clip, which is available as an option in pack. Premium Smart Add-on Place the clip in the correct Remove the protection on Place the add-on onto the clip, as position under the base of the the add-on clip...
  • Page 21 Premium DeskPhone 1.11.4 Changing or updating the paper label  Premium Add-on 10 keys (with paper labels) o Remove the protective cover (1): Insert a thin object (or your fingernail) in the slot (a) to lift the protective cover. Carefully remove the cover at the first notch (b). The cover is held in place by small notches, take care not to break the plastic cover near the notches.

  • Page 22: Bluetooth® Wireless Handset

    Premium DeskPhone 1.12 Bluetooth® Wireless handset The Bluetooth® Wireless handset is only available with compatible Bluetooth® deskphones. Switch on / off the Bluetooth® handset: long press on the off-hook/on-hook key. Off-hook/On-hook: press this key to take or terminate a call. Volume/Mute: ...

  • Page 23: Installing A Bluetooth® Wireless Technology Handset (Pairing)

    Premium DeskPhone 1.12.2 Installing or replacing the Bluetooth® handset battery At the first use, you have to connect the battery to the handset. The battery is placed in its compartment but it is not connected. To install a new battery, follow instruction: a) Lift up the battery cover.

  • Page 24: Install A Comfort Wired Handset

    Premium DeskPhone 1.14 Install a comfort wired handset You can install a wired handset in place of the Bluetooth® Wireless Handset.  Remove the rubber.  Plug-in the wired handset to the appropriate connector (refer to phone description).  Make sure you position the cable correctly in the compartment intended for that purpose:-: ...

  • Page 25: Using Your Telephone

    Premium DeskPhone 2 Using your telephone 2.1 Messaging portal The messaging portal allows you to access and manage features such as the call log, instant messaging and voice messages. When there is a new event (new log, new instant message or new voice message) the message key blinks blue.

  • Page 26: Consulting The Call Log

    Premium DeskPhone Deleting When consulting an event (call log, instant message or voice message), you can delete the event once you have consulted it. However, you can choose to delete all events in one go.  Access the messaging portal. ...
  • Page 27 Premium DeskPhone Consulting all calls  Select the 'All' tab. All calls are displayed with an icon giving information on the type of call. Color screen: Answered incoming Answered outgoing calls calls Unanswered Unanswered incoming outgoing calls calls Monochrome screen: Answered outgoing Answered incoming calls...

  • Page 28: Making A Call

    Premium DeskPhone 2.3 Making a call Use one of the following:  Dial directly the number for your call.  Lift the receiver Enter the destination number.  Press the on-hook/off-hook key of the Bluetooth® device (Bluetooth® Wireless handset) Dial the destination number. ...

  • Page 29: Using The Telephone In 'Hands Free' Mode

    Premium DeskPhone 2.5 Using the telephone in 'Hands free' mode 2.5.1 Terminal idle  Press and release You are in hands free mode.  Terminate your call. 2.5.2 Call in progress  During a conversation  Press and release You are in hands free mode. During a conversation, you can lift the receiver without terminating the call.

  • Page 30: Make Calls Via Your Programmed Call Keys (Perso Page/Add-On Module)

    Premium DeskPhone  Use one of the following: Scroll and select your contact in the list of matching names. Modify the search. Call your contact using the company phone number  Press the softkey associated with the company phone number. Call your contact using another phone number (via contact card): ...

  • Page 31: Filtering Calls Using The Voice Mailbox

    Premium DeskPhone 2.9 Filtering calls using the voice mailbox This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him. This feature depends on the system configuration. If necessary, contact your administrator.

  • Page 32: Receiving Intercom Calls

    Premium DeskPhone 2.13 Receiving intercom calls You can answer a call without lifting the receiver. When you receive a call, you are automatically connected in hands-free mode. The identity of the caller is displayed on the screen. To activateTerminal idle: ...

  • Page 33: Sending An Instant Message To A Contact

    Premium DeskPhone 2.16 Sending an instant message to a contact You can send an instant message to a contact by entering either their phone number or their name. 2.16.1 Sending an instant message using the search by name feature  Access the messaging portal.

  • Page 34: Answering With An Instant Message

    Premium DeskPhone 2.17 Answering with an instant message You can send instant messages to your contacts when you have received an instant message or a voicemail or you can send instant messages when consulting the call log. 2.17.1 Answering an Instant message ...

  • Page 35: Consulting Instant Messages

    Premium DeskPhone 2.18 Consulting instant messages You are notified of a new event when the message key is flashing.  Access the messaging portal.  Select the instant message feature by pressing the associated softkey.  Enter your password if required. ...

  • Page 36: During A Conversation

    Premium DeskPhone 3 During a conversation 3.1 Making a second call during a conversation  During a conversation.  Hold The first call is on hold.  Use one of the following:  Dial directly the number for your call. ...

  • Page 37: Answering A Second Call During A Conversation

    Premium DeskPhone 3.2 Answering a second call during a conversation  During a conversation, another person is trying to call you. The name or number of the caller is displayed for a few seconds.  Use one of the following methods to answer the displayed call. Line key for which icon is flashing.

  • Page 38: Transfer A Call To A Voice Mail

    Premium DeskPhone You are in communication with a first caller. A second caller is on hold.  You want to connect the first caller with the second.  Transfer, press to perform the transfer.  The two callers are connected. Transfer between two outside calls is not generally possible (depends on country concerned and system configuration).

  • Page 39: Placing An Outside Call On Hold (Parking)

    Premium DeskPhone 3.8 Placing an outside call on hold (parking) You can place an outside call on hold and recover the call on another telephone:  During a conversation.  Park call 3.8.1 To recover the parked call  Reach the 'Menu' page. ...

  • Page 40: 'Meet Me' Conference

    Premium DeskPhone 4 'Meet me' conference The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master ' of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference.

  • Page 41: Sharing

    Premium DeskPhone 5 Sharing 5.1 Receiving supervised call ringing To receive the special ringing for calls to another number:  Supervised call ringing programmed key.  Same key to cancel. 5.2 Answering the general bell When the operator is absent, outside calls to the operator are indicated by a general bell. To answer: ...

  • Page 42: Outside Calls To The Operator Will Ring On Your Telephone And You Can Answer The Call

    Premium DeskPhone 5.5 Outside calls to the operator will ring on your telephone and you can answer the call  Operator help programmed key.  Your telephone will ring at the same time as the switchboard.  Same key to cancel. 5.5.1 Calls to the switchboard Calls to the switchboard will ring on your telephone.

  • Page 43: Calling A Caller On His/Her Loudspeaker

    Premium DeskPhone 5.9 Calling a caller on his/her loudspeaker Your internal caller does not answer. If authorised, you can remotely activate your caller's phone:  Your caller does not reply.  Interphony You are connected to the loudspeaker on your caller's phone (if he/she has the hands free function). 5.10 Send a voice message copy ...

  • Page 44: Broadcasting A Message On The Loudspeakers Of A Station Group

    Premium DeskPhone 5.12 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcasted on the loudspeakers within your broadcast group:  Off hook.  Number of broadcast group Speak, you have 20 seconds. ...

  • Page 45: Keep In Touch

    Premium DeskPhone 6 Keep in touch 6.1 Selecting calls to be forwarded When a forward is applied, you can select the types of call to be forwarded: outside, internal, all.   Ext/Int Select the type of Out/Int call type of call forwarded is displayed. ...

  • Page 46: Activate/Disable The Personal Assistant

    Premium DeskPhone Display name of sender, with date, time and ranking of message.  Play Listen to message.  Clear Erase message.  Call Call back sender of message.  Sendcopy Copy message.  Send IM Send an instant message. Acknowledge all new voice messages Once you start listening to a voice message, the message is automatically acknowledged.However, you can acknowledge voice messages without listening to them.

  • Page 47: Forwarding Your Calls From The Receiving Terminal ('Follow Me')

    Premium DeskPhone 6.8 Forwarding your calls from the receiving terminal ('Follow me') You wish to receive your calls in your present location: Use the 'Follow me' function.   Followme  Dial your extension number Forward is acknowledged. If you have a key programmed with this feature, you can access the feature directly. ...

  • Page 48: Do Not Disturb

    Premium DeskPhone 6.13 Do not disturb You can make your terminal temporarily unavailable for all calls.   DoNotDisturb Forward is acknowledged. Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call.

  • Page 49: Consulting Written Messages

    Premium DeskPhone 6.15 Consulting written messages The light indicates that messages have been received.  Number of messages received.  ReadTxtMsg Displays the sender's message on the screen.  Readmore Displays the rest of the message and the date and time it was left. ...

  • Page 50: Programming Your Telephone

    Premium DeskPhone 7 Programming your telephone 7.1 Initializing your voice mailbox  Light flashes.   Enter your personal code then record your name according to voice guide instructions. Your personal code is used to access your voice mailbox and to lock your telephone. Your password has 6 digits.

  • Page 51: Adjusting The Audio Functions

    Premium DeskPhone 7.4 Adjusting the audio functions  Reach the 'Menu' page.  Settings Phone Ringing 7.4.1 Choose the tune  Int. Melody/Ext. Melody The tune must be chosen for external and internal calls.  Select the melody of your choice (16 tunes). ...

  • Page 52: Adjusting The Brightness Of The Deskphone

    Premium DeskPhone 7.5 Adjusting the brightness of the deskphone Adjust the brightness of the display, the LEDs, the keys (add-on) and the logo light on the back shell (optional). 7.5.1 Auto-adjusting of the brightness The phone can automatically adjust the display brightness, LED and busy light logo on the back shell (if present) depending on the lighting conditions to improve user experience and achieve power savings (ambient light sensor).

  • Page 53: Selecting Language

    Premium DeskPhone 7.7 Selecting language  Reach the 'Menu' page.  Settings Options Language  Select the language of your choice.  7.8 Programming direct call keys (Perso page/Add-on module) Depending on your deskphone, you can program:  Softkeys of the Perso page. ...

  • Page 54: Deleting Direct Call Keys

    Premium DeskPhone 7.10 Deleting direct call keys  Settings Keys)  Select the key to delete.  Clear  7.11 Programming an appointment reminder You can set the time of a temporary reminder (one within 24 hours) or a permanent reminder (every day at the same time).

  • Page 55: Install A Jack Accessory (Headset, Handsfree, Loudspeaker)

    Premium DeskPhone 7.14 Install a jack accessory (headset, handsfree, loudspeaker) By default, the audio jack of your telephone can be used to connect a headset, hands-free kit or loudspeaker. A wideband headset can also be installed for optimized sound quality. When you plug the jack accessory in the jack, a popup asks you for the type of accessory: ...

  • Page 56: Use Of The Bluetooth® Handset

    Premium DeskPhone 7.16.1 Error messages The Bluetooth® handset emits a sequence of Your set is an older generation than your 4 beeps Bluetooth® handset The set displays an error message indicating Your Bluetooth® handset is an older that the set and the Bluetooth® handset are generation than your set incompatible 7.17 Use of the Bluetooth®...

  • Page 57: Installing A Bluetooth® Wireless Technology Headset (Pairing)

    Premium DeskPhone 7.18 Installing a Bluetooth® Wireless Technology headset (pairing) This feature is only available with compatible Bluetooth® deskphone. Otherwise the corresponding menu is not displayed or is inactive. A multi-point Bluetooth headset can be provided by ALE International. This headset can be paired to your mobile phone and other communication devices at the same time. For example, you can use the headset paired to your mobile and when you enter your office the headset automatically matches to your office set too.

  • Page 58: Removing A Bluetooth Accessory (Headset, Handset, Etc.)

    Premium DeskPhone 7.21 Removing a Bluetooth accessory (headset, handset, etc.) This feature is only available with compatible Bluetooth® deskphone. Otherwise the corresponding menu is not displayed or is inactive.  Use one of the following: (long press) Bluetooth  Devices Display of the different equipment paired.
  • Page 59 Premium DeskPhone 7.23.1 First connection as teleworking When you connect your deskphone for the first time remotely, you are prompted to set a PIN code. The PIN code is requested when you enter in the VPN configuration (submenus) or when you boot your deskphone (depending on the VPN configuration).
  • Page 60 Premium DeskPhone 7.23.2 Change the configuration You have to change a parameter of the VPN configuration.  Restart the deskphone (unplug and plug in the power jack if you are using an external power adapter or the Ethernet connector – LAN). ...
  • Page 61 Premium DeskPhone 7.23.5 Reconnect your deskphone in your business place You phone is already configured for teleworking.  Connect your deskphone to the network (and plug in the power jack if you are using an external power adapter).  If the option to enter PIN code when you boot your deskphone is enabled in the VPN configuration (Request Pin on Boot):...

  • Page 62: Contacting Your Administrator

    Premium DeskPhone 7.24 Contacting your administrator If necessary you may need to contact your administrator. Before contacting your administrator make sure you have information such as your phone's part number and software version to hand. 7.24.1 The part number The phone's part number is located under the foot of the phone. 7.24.2 Software version The software version can be viewed on the phone by following this path: ...

  • Page 63: Acd: Agent Set/ Supervisor Station

    Premium DeskPhone 8 ACD: Agent set/ Supervisor station 8.1 Agent set A call center solution allows optimum distribution of calls to agents according to their availability and skills. 8.2 Open an agent session (login) – Agent set  Select the ACD application. ...

  • Page 64: The Four Operating Statuses Of The Agent Set

    Premium DeskPhone 8.4 The four operating statuses of the agent set An agent's availability is determined by the operating status (of which there are 4), that the agent can change at any time. These statuses are:  Onduty In service, the agent is ready to receive calls. ...

  • Page 65: Supervising Group Mailboxes - Supervisor Station

    Premium DeskPhone 8.10 Supervising group mailboxes – Supervisor station 8.10.1 Consulting the messages When a message is left in a group mailbox, the voice mail present indicator associated with the supervision key flashes.  Press the supervision key.  Follow the instructions of the voice guide. When a mailbox is consulted by a supervisor, the other supervisors cannot access it 8.10.2 Supervision keys for group mailboxes and positioning on the sets ...

  • Page 66: Accessories

    Bluetooth Monaural Headset (Plantronics Voyager Legend 3BN67215WW).  Bluetooth Binaural Headset (Plantronics Voyager Focus).  Bluetooth Binaural Headset (Sennheiser MB Pro 2 UC 3GV28066BA). 9.2 Conference module  Alcatel-Lucent 8125 Audioffice usb. 9.3 EHS interface  External ringing interface module (MWS 3GV28050AA). 66 /68 8AL90340USAAed01...

  • Page 67: Guarantee And Clauses

    Premium DeskPhone 10 Guarantee and clauses 10.1 Safety Instructions  Changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.  Magnets could affect the functioning of pacemakers and implanted heart defibrillators. Keep a safe distance between your pacemaker or implant defibrillator and the handset which includes magnetic elements: 4 centimeters (1,6 inches) at least.

  • Page 68: Regulatory Statements

    Related Documentation Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: http://enterprise.alcatel-lucent.com?product=All&page=Directory. The information presented is subject to change without notice. ALE International assumes no responsibility for inaccuracies contained herein. Copyright© ALE International 2017.
  • Page 69 Blinking arrow: Forwarding activated. Change the theme (skin) of your phone. Related Documentation - Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: http://enterprise.alcatel-lucent.com?product=All&page=Directory. 8AL90340USAAed01 - ALE International copyright © 2017...
  • Page 70 Select the type of call forwarding required. Cancel forward Select the forward icon. Cancelfwd. Related Documentation - Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: http://enterprise.alcatel-lucent.com?product=All&page=Directory. 8AL90340USAAed01 - ALE International copyright © 2017...

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