Ingenico iCT250 Quick Reference Manual page 2

CREDIT OFFLINE ENTRY
• Press 4
• Choose CREDIT
- Select the desired card type
• Enter sale amount and press ENTER
- Enter surcharge amount and press ENTER
• Swipe customer card, insert customer card, or enter
card number and press ENTER
- Enter expiration date (MMYY) and press
ENTER
- Card present? Choose YES or NO
- Select the desired language
• Enter approval code (six digits), and press ENTER
• Enter transaction ID (15 digits), and press ENTER
• Terminal displays Captured and receipt prints
- Remove the card
DEBIT RE-ENTER
• Press 4
• Choose REENTER
• Choose DEBIT
• Choose transaction type
• Swipe customer card, insert customer card, or enter
card number and press ENTER
- Select the desired language
• Enter original transaction date (MMDDYY) and press
ENTER
• Enter original transaction time (HHMMSS) and press
ENTER
• Enter reference retrieval number (12 digits), and press
ENTER
• Enter trace number (six digits), and press ENTER
• Enter Network ID (one character), and press ENTER
• Enter settlement date (MMDD), and press ENTER
• Enter approval code (six digits), and press ENTER
• Enter amount and press ENTER
• Enter tip amount and press ENTER
- Enter cash back amount and press ENTER, or press ENTER
to bypass
• Press ENTER to accept amount
• Terminal displays Captured, and receipt prints
• Press CANCEL
AUTHORIZATION ONLY
• Press 8
• Choose AUTH ONLY
• Choose AMT AUTH
• Swipe customer card, insert customer card, or enter card
number and press ENTER
- Enter expiration date (MMYY) and press ENTER
- Card present? Choose YES or NO
- Enter Zip Code and press ENTER, or press ENTER to
bypass
- Select the desired language
- Have customer enter PIN on PIN pad and press ENTER
• Terminal dials out, and receipt prints
- Remove the card
BALANCE INQUIRY
• Press 6
• Choose card type
• Swipe customer card, insert customer card, or enter card
number and press ENTER
- Enter expiration date (MMYY) and press ENTER
- Select the desired language
- Have customer enter PIN on PIN pad and press ENTER
•Terminal dials out, and receipt prints
- Remove the card
BENEFITS
•
Swipe customer card
• Choose EBT
• Choose transaction type
• Enter sale amount and press ENTER
- If Cash Bene ts, enter cash back amount and press ENTER
• Have customer enter PIN on PIN pad and press ENTER
• Terminal dials out, and receipt prints
VOUCHER
• Press 4
• Choose REENTER
•
Choose EBT
•
Choose Voucher
•
Enter card number and press ENTER
•
Enter original transaction date (MMDDYY) and press
ENTER
• Enter original transaction time (HHMMSS) and press
ENTER
•Enter reference retrieval number (12 digits), and press
ENTER
•
Enter trance number (six digits), and press ENTER
•Enter Network ID (one character), and press ENTER
•
Enter voucher number (15 digits), and press ENTER
•Enter approval code (six digits), and press ENTER
•
Enter sale amount and press ENTER
•Terminal displays Captured, and receipt prints
•
Press CANCEL
EBT REFUND
Press 2
•
•
Choose EBT
Press ENTER
•
•
Enter refund amount and press ENTER
•
Swipe customer card or enter card number and press
ENTER
• Press ENTER to accept amount
• Have customer enter PIN on PIN pad and press ENTER
• Terminal dials out, and receipt prints
REVERSAL
• Press 3
• Choose a search option
• Enter retrieval information and press ENTER
• Choose SELECT
• Press ENTER to accept transaction
• Terminal dials out, and receipt prints
ADD CLERK
• Press #
• Choose CLERK MENU
• Choose ADD ID
• Enter clerk ID and press ENTER
• Add Another? Choose YES or NO
- If Yes, repeat steps to add another server
TRANSACTION ADJUST
NOTE: Adjustments are not allowed on Smart Card/Chip
Card sales.
• Press 8
• Choose TRANS ADJUST
• Choose a search option
• Enter retrieval information and press ENTER
• Choose SELECT
• Enter new sale amount and press ENTER
• Terminal displays Captured, and receipt prints
REPRINT A RECEIPT
• Press 8
• Choose REPRINT
• Choose a search option
• Enter retrieval information and press ENTER
• Choose SELECT
• Choose a receipt type
• Receipt prints
TIP ADJUST
NOTE: Smart Card/Chip Card tip adjustments are not
supported for INGEMV3, tips must be added at time
of sale.
• Press 5
• Choose a search option
• Enter retrieval information and press ENTER
• Choose SELECT
• Enter new tip amount and press ENTER
• Terminal displays Captured, and receipt prints
• Add Another? Choose YES or NO
- If Yes, repeat steps to add another tip
REPORTS
• Press #
• Choose REPORTS MENU
• Choose report: Summary (total amount) or Detail (each
transaction)
• Choose PRINT
• Report prints
• Press CANCEL
VIEW TOTALS
• Press #
• Choose BATCH MENU
• Choose BATCH TOTALS
• Terminal displays totals
• Press ENTER
• Press CANCEL
MANUAL BATCH SETTLEMENT
• Press 7
• Choose YES
- Print Reports? Choose YES or NO
- Report prints
FAILED SETTLEMENT
• Terminal will display QDXXXXX or RBXXXXX
• DO NOT DELETE BATCH OR CONTINUE WITHOUT HELP
DESK VERIFICATION
• Call Help Desk
AUTHENTICATE THE TERMINAL
• Press #
• Choose MAINTENANCE
• Choose AUTHENTICATE
• Enter authentication code and press ENTER
• Enter zip code and press ENTER
• Terminal dials out, and receipt prints
DEACTIVATE THE TERMINAL
RB or
• Press #
• Choose MAINTENANCE
• Choose DEACTIVATE
• Choose YES
• Terminal dials out, and receipt prints
ALPHA CHARACTERS
• Press key corresponding with desired letter
• Press F key until desired letter appears [Number + F key =
Letter]
CARD TYPES ACCEPTED
R
• Visa
• Diners Club
• MasterCard
• Carte Blanche
• American Express
• PayPal
• Discover • ATM/Debit Cards
• JCB
• EMV Debit Cards*
• Private Label*
*Supported for INGEMV4 only.
EBT DEFINITIONS
ELECTRONIC VOUCHER: Form which is completed by a
merchant when a Food Stamp transaction authorization
cannot be received through the terminal.
FCSID (FOOD AND CONSUMER SERVICES IDENTIFIER):
Identi es a merchant as approved to accept Food Stamps.
VOUCHER AP (VOUCHER APPROVAL CODE): A Voice
Authorized Approval Code received when a Food Stamp
transaction authorization through the terminal is not
possible. To obtain, call the Voice Authorization Center.
VOUCHER S/N (VOUCHER SERIAL NUMBER): A pre-
printed number found on an Electronic Voucher form.