Troubleshooting Procedures - Maytag MAH2400AW Technical Information

Troubleshooting Procedures

To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless
testing requires power.
Wet Clothes
•
Very small clothes loads can cause unbalanced
loads. Add additional towels.
•
Excessive suds may have been present, due to
not using High-Efficiency detergent. Reduce
amount of detergent usage.
•
See Will Not Spin.
•
"Low" Spin Speed was selected.
Will Not Lock
•
Door not all the way closed or not properly
aligned. Possible laundry load is too large to
close door.
•
Place washer into Service Mode and check for
diagnostic codes 4 &18.
•
Perform Board Output Test. Check door lock
system.
•
Check electrical connections at lock switch
assembly and machine control board (CN2).
Will Not Unlock
•
Push door closed to make sure nothing from
inside is pressing against it, which may keep it
from unlocking.
•
Display shows "L0". Press Power Off,
Start/Pause or unplug washer. Door will unlock
after 3 minutes.
•
Door locked from water level too high. Opening
door will result in water draining from door
opening.
•
Place washer into Service Mode.
•
Perform Board Output Test. Check door lock
system for loose connections.
Will Not Drain
•
Check for restricted drain system.
•
In cold climates check for frozen drain hose.
•
Check for 120 VAC at the pump when a spin
cycle is selected.
•
Check pump motor winding resistance. (14.2
ohms)
•
Check that the machine control correctly
senses the water level in the washer. See
Board Input Test.
•
Go to Board Output Test and perform Pump
Out Test.
•
Check the machine control board connections
at CN3 (Pin 1) for the pump. Should see 110-
120VAC.
•
Check tub to pump hose for twist in hose.
Wrong Water Temperature
•
Check that both faucets are turned on fully.
June 2006
©2006 Maytag Services
!
WARNING
•
Make sure water heater is set to deliver a
minimum of 120°F (49°C) hot water at the tap.
Also check water heater capacity and recovery
rate.
•
If the water heater is located a long distance
from washer, the water line may need to be
purged prior to starting wash cycle.
•
Too Hot/Too Cold: This washer uses a reduced
amount of water, while the control board meters
the incoming flow to regulate the actual
temperature of the water in the tub. This may
appear to be significantly warmer/cooler than
expected.
•
Make sure the temperature selection is correct.
•
Disconnect inlet hoses from the Water Valve
and clean the valve screens of any debris.
Noisy and/or Vibration/Walking
•
Check if the washer was properly leveled and
the locking nuts are securely tightened up
against the base frame of the washer.
•
Check and determine all five of the shipping
bolts and spacers have been fully removed
from the rear panel of the washer.
•
Check for proper load size and distribution. If
clothes load is too small, add a few towels to
balance the clothes load better.
•
Check the tightness of the rear pulley bolt.
Tighten if necessary.
•
Clean floor and bottom side of washer feet.
Rubber Feet Leaving Marks on Floor
•
Use a pencil eraser to remove mark.
•
Walk washer into location, do not drag.
Additive Cups Full of Water
•
Small amount of water in bottom of additive
cups is normal.
•
Remove and wash Dispenser Tray, removable
Cup, and Rinse Cap.
•
Level washer.
Buttons do not Respond
•
Options cannot be changed while cycle is
running. Press Start/Pause once to pause
cycle while making selections. Press
Start/Pause again to restart washer.
•
Child Lock feature has been selected. To
disable feature press and hold Chime and
Delay Start simultaneously until a beep is
heard.
•
When display shows "End", only the Power Off
button will function. Press Power Off and make
new cycle selections.
3 16027174
RPL 16023431