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6. Troubleshooting and Reset to default settings
This chapter discusses possible problems that may occur when operating the alarm system, as well as the
factory reset function.
6.1 Q-Hub
The LEDs from the Q-Hub indicates the system status. An amber status LED will indicate a fault in the system.
Refer to point 3.1 Kit Content Installation for more information about LEDs indicators.
If the status LED is amber please log into Home Portal Server account to see the check the fault events. The most
common fault events are:
• Q-Panel low battery:
Recharge the Q-Hub batteries by connecting the AC power supply.
Battery switch is OFF. Please turn battery switch ON.
• AC Power failure:
Check the mains connection and the power supply.
• Supervision error:
Check on the device menu for any accessory with supervision error. Check accessory battery status and perform
a Walk Test to confirm if the Q-Hub can receive accessory signal. If the Q-Panel does not receive the signal means
that the accessory is out of reach, out of battery or defective.
• Tamper error:
Check on the device menu for any accessory with tamper error. Refer to the accessory manual to locate the tam-
per and check if it's properly pressed.
• Radio interference:
Perform Walk Test on all your accessories to check if Q-Hub can still receive their signals.
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