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1.3 Handling error massages during registration
If you receive an error message during or after registration, it may be due to one of the following reasons:
Server connection error: The Q-Hub can´t connect to the Home Portal Server. The Q-Hub is either
switched off or there are problems with the internet connection. Please check the power supply and net-
work status.
• If the Q-Hub is detected as a malware or virus, please check your firewall settings. Port TCP 5222 must be
open and added to the firewall exception list.
• Check the setting of the MAC address filter. The MAC address of your Q-Hub must be enabled in your
router.
• If you are using a dial-up Internet connection, your router must support the ADSL PPPoE function.
Registration time expired: As soon as the Q-Hub is connected and switched on, the server gives you 15
minutes in order to complete the registration. If the registration is not completed within 15 minutes, please
remove the AC Adapter and move the switch to the OFF position. Then restart by reinserting the AC Adapt-
er and switching to ON. You now have 15 more minutes to complete the registration.
Error with MAC address: Each MAC address can only be registered once. Otherwise, an error message will
be displayed. If you are the owner of the Q-Hub and have not previously registered this Q-Hub, please contact
Blaupunkt Support.
NOTE:
The Internet portal works best using the Firefox browser. Using LTE routers and powerline adapters can cause problems.
1.4 Confirmation of registration and log-in
Once the registration process is complete the server will send a confirmation e-mail to your registered e-mail
address. Follow the link on the e-mail and log in to the server. To do this, enter the registered username and the
registered password. Registration is now complete. If you do not receive a confirmation e-mail, please check
your spam folder.
Blaupunkt Competence Center Home Security
5
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