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TROUBLESHOOTING
The appliance is equipped with an automatic error-monitoring system to detect and diagnose
problems at an early stage. If the appliance does not function properly or does not function at all,
check the following before you call for service:
Diagnosing Problems
Symptoms
Rattling and
clanking noise
Thumping sound
Vibrating noise
Water leaks every
load
Excessive sudsing
Staining
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Reason
Foreign objects, such as
keys, coins, or safety pins
may be in drum.
Full wash loads may produce
a thumping sound.
Wash load may be out of
balance.
Packaging materials were not
removed.
Wash load may be unevenly
distributed in the drum.
Not all leveling feet are
resting firmly and evenly on
the floor.
Floor not rigid enough.
Hoses not installed correctly.
Too much detergent or
incorrect detergent.
Clothes were not properly
sorted.
Solution
• Stop washing machine, check drum for
foreign objects. If noise continues after
washing machine is restarted, call for
service.
• If sound continues, washing machine
is probably out of balance. Stop and
redistribute wash load.
• Pause the cycle and redistribute the load
after the door unlocks.
• Remove packing materials
• Pause the cycle and redistribute the load
after the door unlocks.
• See Leveling the Appliance in the
Installation section.
• Make sure that the floor is solid and does
not flex.
• Check all fill and drain hose connections
to ensure that they are tight and secure.
• Reduce the amount of detergent for
lightly soiled laundry. If you use too much
detergent, excessive bubbles will remain
after rinsing.
• Always wash dark colors separately
from light colors and whites to prevent
discoloration.
EN
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