Troubleshooting; Before Calling For Service - LG T1288NEHTG Owner's Manual

TROUBLESHOOTING

Before Calling for Service

Operation of the appliance can lead to errors and malfunctions. The following tables contain possible
causes and notes for resolving an error message or malfunction. You can remedy most of the problems by
yourself, consequently save time and money, since you do not need to call LG Electronics service centre.
The following table should assist you by troubleshooting.
Error Messages
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at
an early stage. If this appliance does not function properly or does not function at all, check the following
before you call LG Electronics service centre.
Symptoms
dE
DOOR ERROR
1E
INLET ERROR
OE
WATER OUTLET ERROR
UE
UNBALANCE ERROR
The door is not closed properly.
• Close the door completely. If the error code is still displayed, call for
service.
The door is opened while the washing machine is operating.
• Press Start/Pause to cancel the door error. Press Start/Pause again to
start the washing programme.
Water supply tap(s) are not completely open.
• Fully open tap.
Water supply hose(s) are kinked, pinched, or crushed.
• Straighten or reinstall the water supply hose(s).
The filter of the supply hose(s) are clogged.
• Check and clean the filter of the supply hose(s).
Water supply pressure to tap or house is too low or too high.
• Contact a plumber to have the water pressure checked or restored to the
operating requirements.
Water supply is connected with leak limiting hose(s).
• Do not use leak limiting hose(s).
Drain hose is kinked, pinched, or clogged.
• Clean and straighten the drain hose.
Drain discharge is more than 1.2 m above the bottom of the appliance.
• Adjust the hose or reconfigure the drain pipe. Maximum drain height is 1.2
m.
Rebalancing operation is not successful.
• The automatic attempt to rebalance the laundry was not successful. The
cycle has been paused to allow the laundry to be manually adjusted.
TROUBLESHOOTING
Possible Cause & Solution
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