Barco CLICK SHARE CS-100 User Manual page 36

4. Troubleshooting
Problem
After inserting the Button into your laptop,
you cannot find the ClickShare drive.
Some programs of Windows are not
shown on the display.
20
Cause
No automatic refresh of drives.
Bad connection at USB port on laptop.
Windows tries to assign the ClickShare
drive to an already reserved drive letter
IT policy to not mount USB drives
Use of overlays, 3D or hardware
acceleration in the GPU.
Solution
Refresh the view on your laptop.
• Reconnect to the USB port.
• Try another USB port.
• Reboot your laptop.
Use Microsoft Windows Disk
Management to assign it to a free
drive letter.
Contact you IT responsible.
• Disable overlays or hardware
acceleration in the GPU.
• Disable AeroGlass in Windows 7
• Capture mode
R5900024 CLICKSHARE CS-100 19/03/2018