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Service and support system
Training
The company holds ongoing training. You can register via the website at the following link:
http://www.touchwand.com/contact/
or contact us for further training whenever
additional knowledge is required.
Phone support and on-site support
For telephone support please call the following number 03-5089553 during working days
from 09:00 to 17:00.
Installation assistance is available for more than 15 units. The first installation is free of
charge. All subsequent installation costs 1200 NIS per day.
You can get programmable Touchwand switches at no charge for the first installation.
Delivery time is up to 5 working days. All subsequent programming is 100 hours for the
Touchwand switch.
Using ToolKit when installing over 10 units is mandatory. The rental of such a unit is 150 NIS
per day and its purpose is to provide an understanding tool for the stability of the network.
Notify upon reservation.
Supervision process, plans and installation communication problems
To avoid potential network problems or at least to solve potential network problems, the
electrician should be required to install closed electrical boxes in problem areas. If you go to
the installation and there are network problems because of the remote location of the
controller, you must put the RIPs on the way to the remote units.
After the house is already built to cut concrete for electric boxes, this is a major problem and
can cause a serious problem in the process.
When there is a basement and there is a desire to put ZWAVE units down to the basement
and is a barrier to the grid, it is therefore necessary to plan electrical programs and install
down the stairs boxes of electricity that will allow the installation of InWand rectifiers.
When you have set up a large network that has more than 10 or 15 units, you should
check the network stability using ToolKit Sniffer.
This should be considered in the customer's pricing of units in favor of repeaters.
The distance between the units and their number
The answer is uncertain, and this can be due to a variety of reasons:
1. Physical distance from the controller. The greater the distance, the greater the risk
of network stability. For example, in a house of 3 floors priority put the controller on the
middle floor. However, sometimes a large open space waves on the ground floor (most of
the living room) and on the top floor can be many rooms so there is a better chance for the
controller to control the top floor.
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