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Troubleshooting
The controller will not turn on
A possible cause of the phenomenon
1. There is no power input from the transformer
2. There is no electricity at the power point
Recommendations for solving the problem
1. Testing the power transformer and replacing a dedicated 12V transformer supplied by i-
feel only
2. Testing and connecting to an additional power point at home
Symptom - No network connection
A possible cause of the phenomenon
1. Local carrier problem
2. A specific network problem
3. A problem with the network cable
4. The network cable is not suitable
Recommendations for solving the problem
1. Checking with the ISP regarding a communication problem
2. Testing infrastructure and replacing the connection to a different network point in the
home
3. Switch the network cable
4. Switch to an appropriate network cable
Symptom - Cannot register controller when scanning QR code
A possible cause of the phenomenon
1. Incorrect device camera (tablet, computer, cellular)
2. ALLOW You cannot use the camera while running the application
3. Defective internet connection
4. Problem with the cloud service
Recommendations for solving the problem
1. Check camera integrity by scanning another QR code
2. Check the device's permissions that the camera can be used when using the
TOUCHWAND application
3. Delete and reopen the application and click the "Allow" or "ALLOW" button when the
question "Allow the Touchwand application to take pictures and record video?"
4. Checking the general connection of the Internet and contacting the ISP if there is no
connection
5. Disconnect for 5 seconds and reconnect the controller to the power
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