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Product Manual – INTUITION HT
TROUBLESHOOTING
Symptom
Problem
Error message
System error
appears on
the
touchscreen
during startup
No image on
Power strip is not plugged in
the
or the switch is turned off
touchscreen
MCU is turned off
Touchscreen
VGA cable may not be
does not
correctly connected or may be
display User
damaged.
Interface after
completion of
the boot
sequence
Touchscreen
USB cable may be damaged or
does not
attached incorrectly
respond to
Touchscreen may be damaged
user
Touchscreen may be dirty
For additional support, please contact MTI Customer Service at 1.800.426.6844 (toll-free) or 503.648.6500
(international), from 8:00 – 5:00 PST, Monday through Friday. Please fax to 503.648.7500 or e-mail at
cservice@mti-interactive.com.
Solution
On the touchscreen, touch the Reboot System button. If this
button is not available, turn the MCU power button off and then
back on.
Verify all power connections and verify that the switch on the
power strip is turned on.
Turn on the MCU.
Refer to the Installation Guide and verify that the VGA cable is
attached to the MCU and that it is not damaged.
Ensure that the USB cable is connected to the MCU and
touchscreen.
Check for damage to the touchscreen housing or cabling
connections.
Check touchscreen manual for instructions on cleaning the
touchscreen.
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