Table 4-1 Troubleshooting Guidelines - Motorola DCT700 Installation Manual

Section 4
Troubleshooting
This section provides information to assist you in quickly detecting, isolating, and resolving
error conditions that might occur when using the DCT700.
If you need assistance while working with the DCT700, contact the Motorola Technical
Response Center (TRC):
Inside the U.S.: 1-888-944-HELP (1-888-944-4357)
!
Outside the U.S.: 215-323-0044
!
Online: http://broadband.motorola.com/noflash/websupport.html.
!
The TRC is open from 8:00 AM to 7:00 PM Eastern Time, Monday through Friday and
10:00 AM to 5:00 PM Eastern Time, Saturday. When the TRC is closed, emergency service only
is available on a call-back basis. Web Support offers a searchable solutions database, technical
documentation, and low priority issue creation/tracking 24 hours per day, 7 days per week.
Table 4-1 is a list of possible problems and solutions:
Table 4-1
Troubleshooting guidelines
Problem
No power to
the DCT700
Remote control is
not responding
The DCT700 is
not receiving a
cable signal
Guide has no data
Possible Solution
Check the power outlet for AC power.
Be sure the TV is tuned to the output channel of the DCT700 (channel 3 or 4).
Verify that cable connections are correct from the TV set or monitor to
the DCT700.
Check that the power cord is properly plugged into the outlet and DCT700.
Check for an obstruction between the remote control and the DCT700. Aim the
remote control directly at the DCT700, not the TV or VCR.
Be sure you firmly and deliberately press and release operation keys one at a time.
Check that the DCT700 has been initialized correctly; refer to Diagnostics.
Change the batteries in your remote control according to the instructions in
Section 2, "Overview".
Check the cable connections and hand-tighten if necessary.
Verify that the cable connections are correct.
Verify the TV is working and has a clear picture.
Unplug the power to the DCT700 and plug in the unit again. Wait for the DCT700 to
collect the data.
DCT700 Installation Manual