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  • Page 3

    IMPORTANT SAFETY INSTRUCTIONS • Read these instructions. • Keep these instructions. • Heed all warnings. • Follow all instructions. • Do not use this apparatus near water. • The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus.

  • Page 4

    • Consult the dealer or an experienced radio/TV technician for help. Caution: Changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 5

    FCC DECLARATION OF CONFORMITY Motorola Inc., Connected Home Solutions, 101 Tournament Drive, Horsham, PA 19044, 1-215-323- 1000, declares that the DCH200 receiver complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

  • Page 7: Table Of Contents

    CONTENTS 1 Introduction ................................1 Features................................2 Tuner ................................2 Standard Audio/Video Features ......................2 Standard Data Features........................... 2 Standard Miscellaneous Features......................2 If You Need Help............................... 3 Calling for Repairs............................3 2 Overview ................................5 Front Panel ................................ 5 Rear Panel .................................

  • Page 8: Table Of Contents

    5 Troubleshooting..............................45 Figures Figure 1-1 Front and rear views..........................1 Figure 3-1 Cabling to a Standard-Definition stereo TV ..................9 Figure 3-2 Cabling an audio receiver........................10 Figure 3-3 Sample data devices you can connect to the DCH200..............11 Tables Table 3-1 Operational check procedures......................12...

  • Page 10: Introduction

    1 INTRODUCTION Features Tuner • Analog AM-VSB and digital MPEG-2 main profile main level video processor • Provides an out-of-band (OOB) control channel Standard Audio/Video Features • ITU standard 64/256 QAM/FEC/enhanced adaptive equalizer • Clear analog channel processor with BTSC decoder •...

  • Page 11: If You Need Help

    Outside the U.S.: 1-215-323-0044 Motorola Online: The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a searchable solutions database, technical documentation, and low-priority issue creation and tracking. Calling for Repairs...

  • Page 13: Overview

    2 OVERVIEW Front Panel Power Indicator — Lit when the unit is powered ON, unlit when unit is OFF Message Indicator* — Lit when a new message is waiting to be read, unlit otherwise *Availability of certain features is dependent upon application support.

  • Page 15: Installation

    Standard-Definition video output on the DCH200. Video SDTV only If your TV does not have an S-Video input, use the composite video (composite) (video) output. SDTV only If your TV only has a coaxial RF input, connect it to the DCH200 RF out connector.

  • Page 16: Audio Connection Options

    3 INSTALLATION Audio Connection Options Connect the stereo audio cable to the AUDIO L and R connectors on the DCH200 and the audio left and right connectors on the TV. If the equipment supports it, use the optical SPDIF or coaxial digital SPDIF output instead of the AUDIO L and R outputs.

  • Page 20: Operational Check For The Remote Control

    Troubleshooting section. Graphics Overlaying the Video The DCH200 can generate graphics that overlay the video programming or fill the entire television screen. Common examples include on-screen menus (such as the On-Screen Diagnostics) and EPG. The DCH200 overlays these graphics whenever you open a menu or scroll through a program grid.

  • Page 21: Diagnostics

    To operate the set-top, use the Motorola universal remote control. To access and navigate the diagnostic mode: 1. Ensure that the DCH200 is installed with the Base Platform software and that it is connected to an AC outlet. 2. Press POWER on the remote control to turn on the set-top.

  • Page 22: General Status

    4 DIAGNOSTICS You can use the following keys to navigate the diagnostics menus: • Press channel ▲, channel ▼, cursor ▲, or cursor ▼ to select d01 through d22. • Press cursor ◄, cursor ►, SELECT or ENTER to execute the selected diagnostic. •...

  • Page 23

    4 DIAGNOSTICS Field Description E 09 BATTERY Dead battery or memory has Return the set-top for repair; not been initialized; occurs if requires factory initialization battery fails to keep the RAM message alive during power-down; disconnects the set-top E 10 SERIALNO Invalid serial number Not used...

  • Page 24: Out-of-band (oob) Status

    4 DIAGNOSTICS Out-Of-Band (OOB) Status This diagnostic indicates the status of the out-of-band control channel. The Out-Of-Band Status fields are: Field Description Data Indicates whether data is being carried by the OOB (the indicators cover all packet processors regardless of which stream they are monitoring and are cleared when you enter the diagnostic).

  • Page 25: Agile Oob Tuner Hunting

    4 DIAGNOSTICS Field Description Hunt The state of OOB stream acquisition. Mode Description None The set-top is locked to an OOB carrier RR (Round The set-top is searching OOB frequencies trying to find an EMM Provider of Robin) 0 or 1. The set-top received a Provider ID change and is searching OOB frequencies for a new ID.

  • Page 26

    4 DIAGNOSTICS 3. When the desired new frequency has been selected the operator will press the SELECT key to start the search. The manual frequency search will last up to 40 seconds. On the OSD the “MANUAL FREQ” line of text will be cleared, the “HUNT MODE”...

  • Page 27: In-band Status

    4 DIAGNOSTICS In-Band Status This diagnostic displays the in-band status for the last attempted channel tune. If a digital carrier is not present, the diagnostics indicate the carrier lock is analog. When the carrier lock is analog, all fields for digital (other than a carrier lock channel) are blank.

  • Page 28

    4 DIAGNOSTICS The In-Band Status fields are: Field Description Data Indicates whether data is being received on the in-band stream. The indicators cover all packet processors regardless of the stream they are monitoring: Description ”*” In-band data received blank No In-band data received EMM Data Indicates whether data is being received on the EMM stream.

  • Page 29

    4 DIAGNOSTICS Field Description When carrier lock has been established, displays an estimate of the carrier signal-to-noise ratio in dB, with an explanation. This estimate is based on the QAM cluster variance, which is proportional to the SNR. GOOD — Good value FAIR —...

  • Page 30: Audio/video Status

    4 DIAGNOSTICS Audio/Video Status This diagnostic displays the audio and video status for the tuned channel. Field Description ADP Lock The ADP Lock indicates the audio processor locked status Description Audio Processor is locked to the audio stream Audio Processor is not locked to the audio stream Audio Mode Audio Mode indicates the audio Mode of in incoming digital service.

  • Page 31

    4 DIAGNOSTICS Field Description Description The audio mode is not applicable to the currently tuned stream Mono The audio mode is monophonic Stereo The audio mode is stereo Surround The audio mode is surround sound AUDIO SPDIF Indicates SPDIF Mode as set by application software. Description Audio SPDIF mode is not applicable IEC958PCM...

  • Page 32: Unit Address

    4 DIAGNOSTICS Field Description • Enhanced mode is indicated with Yes or No. • Rendered status is indicated with Yes or No. Unit Address This diagnostic displays the 16-digit (40-bit) unit address of the set-top.

  • Page 33

    This value represents the health of the set-top and should be 0xFF. If it is not 0xFF, see the “Troubleshooting” section for more information. Serial The Host Serial Number is displayed on the Unit Address diagnostic screen. Number The USB and DCH200 MAC addresses are stored in protected flash and displayed in Addresses hexadecimal.

  • Page 34: Separable Security

    ‘Error’ if an error has occurred when establishing the Native/Legacy resource, or ‘Unsupported CARD’ if the inserted CableCARD is not a Motorola M-CARD in M-Mode. CableCARD ID The unique identifier provided by the CableCARD.

  • Page 35: Firmware Version

    4 DIAGNOSTICS Field Description Pairing Rpt Method Set to ‘MMI’ or ‘Reportback’ as received by a message from the headed, or set to ‘Unknown’ if the headend message was not received. MSO Phone Number MSO Phone Number as configured at the headend. CableCARD Object Name Code object name executing on the CableCARD.

  • Page 36: Current Channel Status

    4 DIAGNOSTICS Current Channel Status This diagnostic displays the status of the last attempted tune on the in-band tuner. It shows channel type (analog/digital), acquisition state, purchasable indicator, preview indicator, parental control status, and mute status. The channel type determines the status display.

  • Page 37

    Purchased Not purchased Indicates the channel currently tuned when the OSD appeared Tuned The actual programmed tuner frequency (Carrier Definition Frequency + 1.75 MHz) Frequency The EPOCH Number and Type, Authorization, Service Status, and ID are for Motorola use only.

  • Page 38: Renewable Security

    4 DIAGNOSTICS Renewable Security The renewable security system includes a TVPC card that returns the security status to current. Field Description TVPC Indicates whether further operation of the set-top requires the TVPC Required / Required Crypto Lists the current mode as displayed on the CRYPTO OSD (Stand Alone, Support, or Not Mated) Status Indicates the TVPC status with the following variables...

  • Page 39: Upstream Modem

    4 DIAGNOSTICS Upstream Modem This diagnostic displays the upstream status and operating parameters. The RF Modem fields are: Field Description Status Indicates the transmitter status with the following variables Description Idle Transmitting Frequency The transmitting frequency Level The approximate power value of the STARVUE II transmitter in dBmV. The difference between the power value on the diagnostic screen and the actual power of the STARVUE II module may be +/- 5 dBmV.

  • Page 40: App Code Modules

    4 DIAGNOSTICS Last Poll Ack. Indicates the sequence number of the last poll acknowledge received by the set- top. The time stamp of the last poll acknowledge is also displayed. • If the set-top has received no poll acknowledge, the sequence number and time stamp fields display N/A •...

  • Page 41

    4 DIAGNOSTICS The Code Modules fields are: Field Description Module The object name Version The object version Status The object status modes available are: • LOADING • DELETED • ENABLING • ENABLED • DSABLNG • DISABLD • DELETNG • POSTPND •...

  • Page 42: Memory Configuration

    4 DIAGNOSTICS Memory Configuration This diagnostic displays the memory status. The format depends on the installed memory types. The Memory Configuration fields are: Field Description EEPROM Ver No. The EEPROM version (never used, should always be 00.00) NVMEM The allocated system NVMEM in KB. DRAM Code/Data The allocated DRAM memory in KB.

  • Page 43: Interactive Status

    4 DIAGNOSTICS Interactive Status This diagnostic tool gathers data about your system. The Interactive Status fields are: Field Description The set-top IP address assigned by the NC 1500, in dotted-decimal format;for example where each xxx ranges from 000 to 255. is displayed if the IP address is not configured or unknown.

  • Page 44

    ACK is received by the set-top. If the counter reaches the MAC abort count limit, the DCH200 assumes the MAC layer is unavailable due to noise, congestion, or some other problem.

  • Page 45: Mac Frequency Table

    4 DIAGNOSTICS MAC Frequency Table The set-top uses a range of frequencies set by the host for upstream communications. The MAC Frequency Table displays your frequency and signal power. Field Description Frequency The frequency, in Hz, for an upstream channel Power The power level, in dBmV, used on a particular upstream channel to send data to the RPD Control Channels...

  • Page 46: Message Types

    This diagnostic lists message types, IDs, and counts. Field Description The message type The low order byte of the Connection ID The number of messages received In-band Program Association Table (PAT) This diagnostic displays the Program Association Table Information (For Motorola use only).

  • Page 47: In-band Program Map Table (pmt)

    4 DIAGNOSTICS In-band Program Map Table (PMT) This diagnostic displays the Program Map Table information (For Motorola use only). Task Status This diagnostic lists tasks (For Motorola use only).

  • Page 48: Usb Diagnostic

    4 DIAGNOSTICS USB Diagnostic This diagnostic is used to verify the functionality of the USB port (For Motorola use only). In-band Multicast Address Filter This diagnostic displays in-band multicast filter information. Field Description Filter Table: DMCA The default multicast 16 address...

  • Page 49: Connected Home Status

    4 DIAGNOSTICS Field Description The preemption notification queue ID The response queue ID The application ID The connection ID Register Values: Multicast 16 filter register contents PID filter register contents Connected Home Status This diagnostic displays information related to the Home Network of which the set- top is a part.

  • Page 50

    4 DIAGNOSTICS Field Description RF Freq RF frequency of the MoCA network as a numerical value in the range of 0 to 1500 inclusive representing MHz. Displays "N/A" if the MoCA network is NOT established. MoCA The Network and Local MoCA version IDs in the format NN/LL, where NN is the 2 digit Network MoCA version and LL is the 2 digit Local MoCA node version.

  • Page 51

    4 DIAGNOSTICS Field Description Nodes The MoCA Node ID and Settop MR-DVR Node ID values of each device in the Home Network in format MM/SS, where MM equals the decimal digit MoCA Node ID within the range of 0-15 and SS equals the decimal digit Settop MR- DVR Node ID within the range 1-8.

  • Page 52: Keyboard / Led

    4 DIAGNOSTICS Keyboard / LED This diagnostic verifies the functionality of the front panel and the front-panel keypad. Each highlighted character corresponds with a front-panel key press.

  • Page 53: Rear Panel

    5 TROUBLESHOOTING Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call the TRC for assistance as described in the Introduction section. Problem Possible Solution The DCH receiver will The DCH receiver may have received a software update and may not power on while not power on the new software is being installed.

  • Page 54

    “hybrid” aspect ratio and results in a black border surrounding the video on a 4:3 TV. Because this is part of the broadcast, the DCH200 cannot correct the video. You may be able to minimize the border using the zoom feature on the TV.

  • Page 56

    Motorola, Inc. 101 Tournament Drive Horsham, PA 19044 U.S.A. 537540-001-b 04/07...

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