Document Conventions; If You Need Help; Calling For Repairs - Motorola DCT700 Installation Manual

Document Conventions

Before you begin working with this manual and using the DCT700, familiarize yourself with
the stylistic conventions used in this manual:
Denotes silk screening on the equipment, typically representing front- and rear-panel
SMALL CAPS
controls, input/output (I/O) connections, and LEDs
* (asterisk) Indicates that several versions of the same model number exist and the information
applies to all models; when the information applies to a specific model, the complete
model number is given
Italic type Used for emphasis
Displayed text
Courier font

If You Need Help

If you need assistance while working with the DCT700, contact the Motorola Technical
Response Center (TRC):
Inside the U.S.: 1-888-944-HELP (1-888-944-4357)
!
Outside the U.S.: 215-323-0044
!
Online: http://broadband.motorola.com/noflash/websupport.html.
!
The TRC is open from 8:00 AM to 7:00 PM Eastern Time, Monday through Friday and
10:00 AM to 5:00 PM Eastern Time, Saturday. When the TRC is closed, emergency service only
is available on a call-back basis. Web Support offers a searchable solutions database, technical
documentation, and low priority issue creation/tracking 24 hours per day, 7 days per week.

Calling for Repairs

If repair is necessary, call the Motorola Repair Facility at 1-800-227-0450 for a Return for
Service Authorization (RSA) number before sending the unit. The RSA number must be
prominently displayed on all equipment cartons. The Repair Facility is open from 8:00 AM to
5:00 PM Central Time, Monday through Friday.
When calling from outside the United States, use the appropriate international access code and
then call 956-541-0600 to contact the Repair Facility.
When shipping equipment for repair, follow these steps:
Pack the unit securely.
1
Enclose a note describing the exact problem. Complete and enclose the checklist provided
2
with the unit.
Enclose a copy of the invoice that verifies the warranty status.
3
Ship the unit PREPAID to the following address:
Motorola, Inc.
Broadband Communications Sector
Attn: RSA #___________
c/o Rudolph Miles and Sons
2500 Courage Boulevard
Brownsville, TX 78521
Introduction 1-3
DCT700 Installation Manual